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Talkswitch 24-CA, 48-CA/CVA manual Automatic IP configuration

Models: 24-CA 48-CA/CVA

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Figure 37: Automatic IP configuration

Additional VoIP configuration information is contained throughout this guide. For more information, see 5.4 VoIP Configuration on page 162.

2.To configure the IP information manually, select Use the following IP and DNS information.

Figure 38: Manual IP configuration

If you do not have a DHCP server, the following fields need to be completed if you plan on using the VoIP capabilities of TalkSwitch 48-CVA.

3 8	T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A

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Talkswitch 24-CA, 48-CA/CVA manual Automatic IP configuration

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support WHAT’S in this GUIDE? What you should knowVoIP installation Single unit installationNetworked units installation Connecting devicesWhere to go for further information Finding the Information YOU NeedGuide Conventions Text elementsTA L K S W I T CH Installation Talkswitch Package ContentsLight State Description Configuration Software System RequirementsUnit Front Panel TalkSwitch 24-CA Unit Back PanelConnection on page 9, 1.9 Networking TalkSwitch units on Connecting devices to the music jack onInformation, see 1.8.4 Connecting to the PA public Information, see 1.8.2 Connecting local extensionUpgrading the TalkSwitch software and firmware Installing the Configuration SoftwareInstalling the software for the first time Installing a memory card onAbout TalkSwitch software version Check current versionClick View System Information Download new software and firmwareUpdating the firmware Initial ConfigurationFile Update Firmware Connect Talkswitch to a Network or a PC Ethernet connectionUSB Connection Ethernet connectionSerial connection USB connectionInternet connection Serial connectionInternet connection File connection Click ConnectThings to consider when placing your TalkSwitch Connecting DevicesRestore Firmware button WiringConnecting incoming telephone lines Connecting local extension telephones and other devicesConnecting a regular single-line telephone Connecting a regular dual-line telephoneAttach an internal or an external modem Connecting regular multi-line phonesConnecting an IP phone Option 2 Distinctive Ring Connecting fax machinesOption 1 Dedicated Fax Line Here’s how the TalkSwitch handles incoming calls Option 3 Automatic fax detection via the auto attendantConnecting to the PA public address jack Networking Talkswitch Units on a LANConnecting devices to the music jack Connecting TalkSwitch units to a LANEthernet switch Power up all the TalkSwitch unitsKeys Result Setting or changing the unit IDHow unit IDs affect system extension numbers Keep track of the lines and extensions Unit IDOutgoing line hunt groups Configuration settingsOptimizing the system for networked use Auto attendantsInstalling a Memory Card Memory cardWhat the Flashing Lights Mean Upgrading Talkswitch UnitsDiagnostics for the lights flashing on the unit front panel Verifying the Connections System Configuration Configuration screenSettings TalkSwitchExit Closes the configuration software File MenuHelp Menu InstalledTools Menu UsageSystem Configuration navigationAbout InformationConfiguration navigation See 2.2.10 On-Hold Feature DescriptionSee 2.4.2 Auto See 2.5 Call Back/CallSystem Information AdministrationClick the next to System Information Administration Call Detail Record CDR Logging onTo delete a password To enter a new passwordTo change the password IP Configuration Click the next to System Information -IP ConfigurationAutomatic IP configuration Public WAN IP Address Current public WAN IP addressFully Qualified Domain Name Telephone LinesPublic WAN IP address-checker server name Click System Information Telephone LinesPhone numbers section Way Calling/ConferenceLine hunt groups Calibrate Lines buttonHunt group configuration Select System Information -Line Hunt GroupsAutomatic Route Selection and Toll Restriction What is Automatic Route Selection ARS?What is Toll Restriction? Planning Automatic Route Selection and Toll RestrictionInformation Auto Route Selection ARS leading digitsExamples of leading digits Set local extension hunt group access Direct Line AccessInformation Administration Emergency Service Numbers sectionPassword Protection Telephone Line 3-Way Calling ServicesDedicated fax line Restrict access to premium servicesFax information Distinctive Ring fax detectionSelect System Information -Fax Information Dedicated fax lineAutomatic fax detection with the auto attendant System Information Telephone Lines Fax informationDistinctive ring fax detection Select System Information -Telephone LinesSelect Call Handling -Auto Attendant Automatic fax detectionClick Fax Information Local extensions Fax routingAdditional fields Caller ID Information section Configuring a local extension for use with a IP phoneSelect System Information -Local Extensions Last name/First nameFor VoIP calls, use this number Phone TypeSupported by TalkSwitch Direct Line Access... buttonSelect System Information -Remote Extensions Hunt Group Access... buttonRemote extensions Use Same Line Connect Remote extensionsForwarding calls to a remote extension Transferring calls from a remote extensionExtension ring groups Ring groups featuresSetting up extension ring groups Select System Information -Extension Ring GroupsDifferent uses for extension ring groups Identify types of calls by different ring patternsForwarding calls to a ring group On-Hold/RingbackExternal audio source Select System Information On-Hold/Ringback Music portOn-Hold Settings Internal audio fileSet the volume for Music on Hold Transfer SettingsVoicemail Mailbox optionsRemote Phone Voicemail notificationDialed notification Notification Settings button Dialed NotificationIf attempt unsuccessful, try again Configure Notification Options buttonDial notification phone number using Click on the Message Waiting Light tab Message waiting lightMail notification Click on the E-mail Notification tab Mail notification tabTo modify an e-mail address To add an e-mail addressExample of an e-mail notification To remove an e-mail addressGlobal Settings Select Voicemail Global SettingsMore e-mail settings Global Message Waiting Indicator Voicemail managerReset Mailboxes button Mailbox dataSelect Call Handling Modes Call HandlingModes To set holiday mode Click SettingsAdding/configuring an auto attendant Auto attendantConfiguring auto attendant Record, play or erase auto attendant messages Record Instructions buttonLoad Auto Attendant button Erase Instructions buttonTools Memory Usage Auto Attendant Select routing options for each auto attendantView Auto Attendant Time Usage If the caller selects 0 thenEnglish, 2 for Spanish. In this example, you If a fax call is detected thenIf 6 is dialed Additional features at the auto attendantNo selection was made at the auto attendant If 7 is dialedSelect Business Hours Configure incoming calls during mode 1, 2 and holiday modeSelect Call Handling -Telephone Lines Adjust Sequence... button Go to voice mailboxVoIP Numbers Play auto attendant or Go to voice mailboxSelect Call Handling Local Extensions Call CascadeLocal extensions Busy No Answer Answered Do Not Disturb Busy tabNo Answer tab Answered tabRemote extensions Remote extension call cascadeL K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring groups call cascade Extension ring group call cascadeGo to auto attendant Queue at ring group Hang up Go to VoIP locationIf I am away from my desk Call cascade examplesIf my extension is busy Screening calls from a remote extensionTwo call back methods Call BACK/CALL BridgeIf I don’t want to be disturbed only local extensions How it worksAuto call back Select Call Back/Call Bridge Auto Call BackUse Announced Message Configuring auto call back Prompted call back Select Call Back/Call Bridge Prompted Call BackAccessing and using prompted call back from a telephone Call bridgeActivating call bridge To add permissions for users Select Options Permissions OptionsPermissions Select the user and click Modify Extension Controls Audio ControlsLine Controls Transfer Options Transferring from a home phoneTransfer and clear Remote transferCall Back ring return MiscellaneousCaller in queue reminder If being used with another PBX PBX extension lengthSetting up TalkSwitch behind an existing PBX Auto Attendant Transfer Prompts TroubleshootingOther options include SIP Server RegistrationDouble Flash time Auto Attendant AdjustmentsTransmitted Flash length Way Calling wait timeDtmf Detection Troubleshooting AdvancedAuto Route Selection Minimum required time to detect a Dtmf digitFax Detection Line CPC/Disconnect ClearRingback Control VoIP Ports IP Signalling Port Starting RTP PortReceiving calls using the auto attendant I N G TA L K S W I T CHOffice Making and Receiving Calls Using AN Analog Phone Receiving calls without the auto attendantRestrictions Receiving calls at a local extensionPlace out-of-office calls from a local extension Unscreened transfer Placing calls on hold at a local extensionTransferring calls from an extension Place calls on holdScreened transfer Unscreened TransferRetrieving a parked call at another local extension Parking and retrieving calls at a local extensionParking a call Screened TransferQueuing calls to a single extension Using call park with the paging optionQueuing and retrieving callers Using call waiting Queuing callers to an extension ring groupTwo outside callers and one local extension Two local TalkSwitch extensions and one outside callerConference calling Office Making and Receiving Calls Using AN IP Phone Making calls from a local IP extension IP phoneReceiving calls at a local IP extension Hold and transfer HoldTransfer from a IP extension to any outside number Retrieving a parked call Call park Parking and retrieving callersParking a caller Two TalkSwitch local extensions and one outside caller Using the TalkSwitch call waiting featureConference calling with TalkSwitch Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Manual call forwarding Three ways to forward callsAutomatic call forwarding Conditional call forwardingForwarding calls with screening Transferring calls from a remote extensionScreening options for forwarded calls Calls over VoIP with IP phones and Gateways Making callsReceiving calls Using the Voicemail SystemActivating voicemail boxes Retrieving messages and accessing a voice mailbox Press Transfer or xferPress 1 to listen to messages Press 2 to change greeting optionsPress 4 to record your name for the dial-by-name directory Recording an announcement on a regular or an IP phonePress 3 to change personal options Music on hold and call forwarding to remote extensions Music on HoldPager and cell phone notification Automatic mode switching using the time scheduler Mode Switching OptionsManual mode switching Using call bridge Bridge session, press # # before hanging upUsing call back Activate call backAccepting the call back CA L L D E T a I L RE CO RD C D R LO G G I N G Enabling Call Detail Record CDR LoggingRetrieving Data Web interface Store to File on TalkSwitchFile Save to TalkSwitch Log in window Serial interface Real-time to Serial Port CDR web interfaceConnecting Click on Transfer Capture TextAnalyzing the Data IP phone press * * , then dial * 88 + Account Number Example VO I P I N F O R M a T I O N Introduction to VoipRouter/NAT/firewall Optimizing Your IP Network for VoipBroadband connection Connecting to a LAN and IP network Confirm sufficient network capacity for VoIPConfirm router/firewall path for voice data UDPPrioritize your voice traffic Setting UP a Voip NetworkConnect TalkSwitch or SIP-compatible gateways Ddns SupportSelect which TalkSwitch to use as the SIP network server Which location and unit should be the SIP server?Assign phone numbers to each VoIP location Set the TalkSwitch local IP address Voip ConfigurationConfigure TalkSwitch IP addresses TalkSwitch System Configuration window, selectSet the TalkSwitch public IP address Local IP configurationSelect System Information VoIP Configuration Configure TalkSwitch ProfileTalkSwitch Profile Proxy Server Name Registrar Server NameVoIP lines available for use with the TalkSwitch network User Name and Password section User/AccountPassword Outbound ProxyView Registrar Entries button Maximum number of VoIP lines for outgoing callsCodec Options button Service Provider profile View Registration Status buttonService Provider Name Service Provider profileVoIP Lines Assign VoIP phone numbers System Information VoIP NumbersConfigure call handling for VoIP numbers Call Handling VoIP NumbersAssign service provider phone numbers System Information -VoIP NumbersHigh-speed connections on both ends of the call How does VoIP work?Does a VoIP call sound like a regular phone call? Can a firewall prevent VoIP calls from passing through? What is SIP?Choose the right codec for your location Format Type UnitWhat is a VPN? Can a VPN help to carry data securely over the Internet?What is NAT and how does it affect VoIP? What is a IP Proxy and Registrar?How often will my public IP address change? What is a port number? Voip Network Administration Form Am not able to retrieve settings from TalkSwitch TroubleshootingProblems that may occur during configuration Am unable to configure TalkSwitch using a touchtone phoneAuto attendant Problems that may occur while using the TalkSwitch featuresAuto attendant does not play when calls come Auto attendant message is broken up or very faintCall routing with local extensions and home phones Callers hear only silence when put on hold at an extensionMusic on hold Auto attendant is transferring calls to the wrong extension’m unable to place intercom calls from a local extension Other possible local extension problemsAnswering and fax machines Multiple TalkSwitch units connected to the same LAN Calls across the LAN are lower in volume Calls are not always reaching my voicemailSupport Callers complain the sound is distorted or choppyL K S W I T C H US E R G U I D E N O R T H a M E RI CA Other 3-digit numbers About functions and commandsExtension numbers Unit Flash/Hold at Flash/Hold There are 10 parking spots for the entire systemFor last call 510500-509 300-309 Functions you can access from outside phonesKeys Function performed 3, 4P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a What does single and double-flash do? When would you use double-flash?Call Hold and Flash Page Mode scheduling and power interruptions TalkSwitch settings and configurationsCalling features Page Safety precautions F E T Y a N D RE G U L a T O R Y I N F O R M a T I O NImportant Notices FCC and IC Warnings FCC PartActa TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E Warranty Service DOC ComplianceCanadian Goods Being Returned to Canada If purchased from TalkSwitchIf purchased from a reseller Page Specification S System 24-CA 48-CA 48-CVAAnalog extension interface Dimensions H x W x LWeight 24-CA 48-CA Analog trunksCO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page Basic residential phone wiring Looped wiring M E / O F F I CE W I R I N G G U I D EDemarcation Point Single-line wiringDual-line wiring Disadvantages Using a dual-line phone jack Connecting to TalkSwitch rear panelRe-wiring demarcation point Adding extension block Connecting to TalkSwitch From demarcation pointL K S W I T C H U S E R G U I D E N O R T H a M E R I C a Way calling/conference call Star/asterisk sign# Number/pound sign Call backCOM port ConnectorCentrex/Plexar Communications softwareDual-line telephone Distinctive ringDriver ExtensionIntercom Keypad commandsIcon InterfaceLocal extension Line 1, 2, 3, orLink button ModemRemote extension PromptRegistered jacks RJ-11Terminal adapter SIP serverSerial port UPnPPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E