Manuals / Talkswitch / Computer Equipment / Network Hardware

Talkswitch 48-CA/CVA Optimizing the system for networked use, Configuration settings, Voicemail

Models: 24-CA 48-CA/CVA

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Figure 26: System Information window

1.9.6 Optimizing the system for networked use

TalkSwitch units have been designed to operate optimally when in a networked state. Below are a few items that have been designed for better network use.

Configuration settings

All units are cloned with identical settings. If a unit has disappeared off the network (adapter unplugged, LAN disconnected, LAN failure, etc.), the system can still handle the calls since it retains the configuration settings of the missing unit. If an extension or a voice mailbox cannot be reached, the caller hears a system prompt: “The extension you are trying to reach is currently unavailable, please try again later.”

Outgoing line hunt groups

When two or more units are on a LAN, the system tries placing calls out on the same unit the call originates from. This avoids using a line across the LAN on another unit, which helps to minimize the LAN traffic and optimizes the opportunity for all inbound calls to connect across the LAN if required.

Auto attendants

There are a total of nine auto attendants that are shared by all units on the LAN. When an auto attendant is recorded on any unit, it is automatically copied to all other units on the LAN. This design minimizes LAN traffic and provides functionality back-up in case a unit or units have disappeared off the network (adapter unplugged, LAN disconnected, LAN failure, etc.). In this event, all units can still answer inbound calls with the same auto attendant messages.

Voicemail

All local extension and remote extension voicemail data is stored on the unit where the extensions normally reside. For example, all greetings, directory names and voicemail messages for extensions 121-128, 220-229 and mailboxes 420-429 are stored on the unit with unit ID 2. If a unit is

T A L K S W I T C H I N S T A L L A T I O N

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Talkswitch 48-CA/CVA Optimizing the system for networked use, Configuration settings, Outgoing line hunt groups, Voicemail

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support What you should know WHAT’S in this GUIDE?Networked units installation Single unit installationVoIP installation Connecting devicesFinding the Information YOU Need Where to go for further informationText elements Guide ConventionsTalkswitch Package Contents TA L K S W I T CH InstallationUnit Front Panel Configuration Software System RequirementsLight State Description Unit Back Panel TalkSwitch 24-CAInformation, see 1.8.4 Connecting to the PA public Connecting devices to the music jack onConnection on page 9, 1.9 Networking TalkSwitch units on Information, see 1.8.2 Connecting local extensionInstalling the software for the first time Installing the Configuration SoftwareUpgrading the TalkSwitch software and firmware Installing a memory card onCheck current version About TalkSwitch software versionDownload new software and firmware Click View System InformationFile Update Firmware Initial ConfigurationUpdating the firmware Ethernet connection Connect Talkswitch to a Network or a PCEthernet connection USB ConnectionUSB connection Serial connectionSerial connection Internet connectionInternet connection Click Connect File connectionRestore Firmware button Connecting DevicesThings to consider when placing your TalkSwitch WiringConnecting local extension telephones and other devices Connecting incoming telephone linesConnecting a regular dual-line telephone Connecting a regular single-line telephoneConnecting an IP phone Connecting regular multi-line phonesAttach an internal or an external modem Option 1 Dedicated Fax Line Connecting fax machinesOption 2 Distinctive Ring Option 3 Automatic fax detection via the auto attendant Here’s how the TalkSwitch handles incoming callsConnecting devices to the music jack Networking Talkswitch Units on a LANConnecting to the PA public address jack Connecting TalkSwitch units to a LANPower up all the TalkSwitch units Ethernet switchHow unit IDs affect system extension numbers Setting or changing the unit IDKeys Result Unit ID Keep track of the lines and extensionsOptimizing the system for networked use Configuration settingsOutgoing line hunt groups Auto attendantsMemory card Installing a Memory CardDiagnostics for the lights flashing on the unit front panel Upgrading Talkswitch UnitsWhat the Flashing Lights Mean Verifying the Connections Configuration screen System ConfigurationExit Closes the configuration software TalkSwitchSettings File MenuTools Menu InstalledHelp Menu UsageAbout Configuration navigationSystem InformationConfiguration navigation See 2.4.2 Auto Feature DescriptionSee 2.2.10 On-Hold See 2.5 Call Back/CallClick the next to System Information Administration AdministrationSystem Information Call Detail Record CDR Logging onTo change the password To enter a new passwordTo delete a password Click the next to System Information -IP Configuration IP ConfigurationAutomatic IP configuration Current public WAN IP address Public WAN IP AddressPublic WAN IP address-checker server name Telephone LinesFully Qualified Domain Name Click System Information Telephone LinesWay Calling/Conference Phone numbers sectionCalibrate Lines button Line hunt groupsSelect System Information -Line Hunt Groups Hunt group configurationWhat is Toll Restriction? What is Automatic Route Selection ARS?Automatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll RestrictionARS leading digits Information Auto Route SelectionExamples of leading digits Direct Line Access Set local extension hunt group accessPassword Protection Emergency Service Numbers sectionInformation Administration Telephone Line 3-Way Calling ServicesFax information Restrict access to premium servicesDedicated fax line Distinctive Ring fax detectionAutomatic fax detection with the auto attendant Dedicated fax lineSelect System Information -Fax Information Fax information System Information Telephone LinesSelect System Information -Telephone Lines Distinctive ring fax detectionClick Fax Information Automatic fax detectionSelect Call Handling -Auto Attendant Fax routing Local extensionsSelect System Information -Local Extensions Configuring a local extension for use with a IP phoneAdditional fields Caller ID Information section Last name/First namePhone Type For VoIP calls, use this numberDirect Line Access... button Supported by TalkSwitchRemote extensions Hunt Group Access... buttonSelect System Information -Remote Extensions Remote extensions Use Same Line ConnectTransferring calls from a remote extension Forwarding calls to a remote extensionSetting up extension ring groups Ring groups featuresExtension ring groups Select System Information -Extension Ring GroupsIdentify types of calls by different ring patterns Different uses for extension ring groupsExternal audio source On-Hold/RingbackForwarding calls to a ring group Music port Select System Information On-Hold/RingbackInternal audio file On-Hold SettingsTransfer Settings Set the volume for Music on HoldMailbox options VoicemailDialed notification Voicemail notificationRemote Phone Dialed Notification Notification Settings buttonDial notification phone number using Configure Notification Options buttonIf attempt unsuccessful, try again Mail notification Message waiting lightClick on the Message Waiting Light tab Mail notification tab Click on the E-mail Notification tabExample of an e-mail notification To add an e-mail addressTo modify an e-mail address To remove an e-mail addressSelect Voicemail Global Settings Global SettingsMore e-mail settings Voicemail manager Global Message Waiting IndicatorMailbox data Reset Mailboxes buttonModes Call HandlingSelect Call Handling Modes Click Settings To set holiday modeAuto attendant Adding/configuring an auto attendantConfiguring auto attendant Record Instructions button Record, play or erase auto attendant messagesErase Instructions button Load Auto Attendant buttonView Auto Attendant Time Usage Select routing options for each auto attendantTools Memory Usage Auto Attendant If the caller selects 0 thenIf a fax call is detected then English, 2 for Spanish. In this example, youNo selection was made at the auto attendant Additional features at the auto attendantIf 6 is dialed If 7 is dialedSelect Call Handling -Telephone Lines Configure incoming calls during mode 1, 2 and holiday modeSelect Business Hours Go to voice mailbox Adjust Sequence... buttonPlay auto attendant or Go to voice mailbox VoIP NumbersLocal extensions Call CascadeSelect Call Handling Local Extensions Busy tab Busy No Answer Answered Do Not DisturbAnswered tab No Answer tabRemote extension call cascade Remote extensionsL K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring group call cascade Extension ring groups call cascadeHang up Go to VoIP location Go to auto attendant Queue at ring groupIf my extension is busy Call cascade examplesIf I am away from my desk Screening calls from a remote extensionIf I don’t want to be disturbed only local extensions Call BACK/CALL BridgeTwo call back methods How it worksSelect Call Back/Call Bridge Auto Call Back Auto call backUse Announced Message Configuring auto call back Select Call Back/Call Bridge Prompted Call Back Prompted call backCall bridge Accessing and using prompted call back from a telephoneActivating call bridge Permissions OptionsTo add permissions for users Select Options Permissions Select the user and click Modify Line Controls Audio ControlsExtension Controls Transferring from a home phone Transfer OptionsRemote transfer Transfer and clearCaller in queue reminder MiscellaneousCall Back ring return If being used with another PBX PBX extension lengthSetting up TalkSwitch behind an existing PBX Other options include TroubleshootingAuto Attendant Transfer Prompts SIP Server RegistrationTransmitted Flash length Auto Attendant AdjustmentsDouble Flash time Way Calling wait timeAuto Route Selection Troubleshooting AdvancedDtmf Detection Minimum required time to detect a Dtmf digitRingback Control Line CPC/Disconnect ClearFax Detection Starting RTP Port VoIP Ports IP Signalling PortI N G TA L K S W I T CH Receiving calls using the auto attendantReceiving calls without the auto attendant Office Making and Receiving Calls Using AN Analog PhonePlace out-of-office calls from a local extension Receiving calls at a local extensionRestrictions Transferring calls from an extension Placing calls on hold at a local extensionUnscreened transfer Place calls on holdUnscreened Transfer Screened transferParking a call Parking and retrieving calls at a local extensionRetrieving a parked call at another local extension Screened TransferQueuing and retrieving callers Using call park with the paging optionQueuing calls to a single extension Queuing callers to an extension ring group Using call waitingConference calling Two local TalkSwitch extensions and one outside callerTwo outside callers and one local extension Making calls from a local IP extension IP phone Office Making and Receiving Calls Using AN IP PhoneReceiving calls at a local IP extension Hold Hold and transferTransfer from a IP extension to any outside number Parking a caller Call park Parking and retrieving callersRetrieving a parked call Conference calling with TalkSwitch Using the TalkSwitch call waiting featureTwo TalkSwitch local extensions and one outside caller Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Automatic call forwarding Three ways to forward callsManual call forwarding Conditional call forwardingScreening options for forwarded calls Transferring calls from a remote extensionForwarding calls with screening Making calls Calls over VoIP with IP phones and GatewaysActivating voicemail boxes Using the Voicemail SystemReceiving calls Press Transfer or xfer Retrieving messages and accessing a voice mailboxPress 2 to change greeting options Press 1 to listen to messagesPress 3 to change personal options Recording an announcement on a regular or an IP phonePress 4 to record your name for the dial-by-name directory Pager and cell phone notification Music on HoldMusic on hold and call forwarding to remote extensions Manual mode switching Mode Switching OptionsAutomatic mode switching using the time scheduler Bridge session, press # # before hanging up Using call bridgeActivate call back Using call backAccepting the call back Enabling Call Detail Record CDR Logging CA L L D E T a I L RE CO RD C D R LO G G I N GFile Save to TalkSwitch Web interface Store to File on TalkSwitchRetrieving Data Log in window CDR web interface Serial interface Real-time to Serial PortClick on Transfer Capture Text ConnectingAnalyzing the Data IP phone press * * , then dial * 88 + Account Number Example Introduction to Voip VO I P I N F O R M a T I O NBroadband connection Optimizing Your IP Network for VoipRouter/NAT/firewall Confirm sufficient network capacity for VoIP Connecting to a LAN and IP networkUDP Confirm router/firewall path for voice dataConnect TalkSwitch or SIP-compatible gateways Setting UP a Voip NetworkPrioritize your voice traffic Ddns SupportWhich location and unit should be the SIP server? Select which TalkSwitch to use as the SIP network serverAssign phone numbers to each VoIP location Configure TalkSwitch IP addresses Voip ConfigurationSet the TalkSwitch local IP address TalkSwitch System Configuration window, selectLocal IP configuration Set the TalkSwitch public IP addressTalkSwitch Profile Configure TalkSwitch ProfileSelect System Information VoIP Configuration Registrar Server Name Proxy Server NamePassword User Name and Password section User/AccountVoIP lines available for use with the TalkSwitch network Outbound ProxyCodec Options button Maximum number of VoIP lines for outgoing callsView Registrar Entries button View Registration Status button Service Provider profileService Provider profile Service Provider NameVoIP Lines System Information VoIP Numbers Assign VoIP phone numbersCall Handling VoIP Numbers Configure call handling for VoIP numbersSystem Information -VoIP Numbers Assign service provider phone numbersDoes a VoIP call sound like a regular phone call? How does VoIP work?High-speed connections on both ends of the call Choose the right codec for your location What is SIP?Can a firewall prevent VoIP calls from passing through? Format Type UnitCan a VPN help to carry data securely over the Internet? What is a VPN?What is a IP Proxy and Registrar? What is NAT and how does it affect VoIP?How often will my public IP address change? What is a port number? Voip Network Administration Form Problems that may occur during configuration TroubleshootingAm not able to retrieve settings from TalkSwitch Am unable to configure TalkSwitch using a touchtone phoneAuto attendant does not play when calls come Problems that may occur while using the TalkSwitch featuresAuto attendant Auto attendant message is broken up or very faintMusic on hold Callers hear only silence when put on hold at an extensionCall routing with local extensions and home phones Auto attendant is transferring calls to the wrong extensionAnswering and fax machines Other possible local extension problems’m unable to place intercom calls from a local extension Multiple TalkSwitch units connected to the same LAN Calls are not always reaching my voicemail Calls across the LAN are lower in volumeCallers complain the sound is distorted or choppy SupportL K S W I T C H US E R G U I D E N O R T H a M E RI CA Extension numbers Unit About functions and commandsOther 3-digit numbers Flash/Hold There are 10 parking spots for the entire system Flash/Hold at500-509 510For last call Keys Function performed Functions you can access from outside phones300-309 3, 4P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Call Hold and Flash When would you use double-flash?What does single and double-flash do? Page Calling features TalkSwitch settings and configurationsMode scheduling and power interruptions Page F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N Safety precautionsFCC Part Important Notices FCC and IC WarningsActa TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E DOC Compliance Warranty ServiceIf purchased from a reseller If purchased from TalkSwitchCanadian Goods Being Returned to Canada Page System 24-CA 48-CA 48-CVA Specification SWeight 24-CA 48-CA Dimensions H x W x LAnalog extension interface Analog trunksCO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page M E / O F F I CE W I R I N G G U I D E Basic residential phone wiring Looped wiringDual-line wiring Single-line wiringDemarcation Point Disadvantages Connecting to TalkSwitch rear panel Using a dual-line phone jackRe-wiring demarcation point Adding extension block From demarcation point Connecting to TalkSwitchL K S W I T C H U S E R G U I D E N O R T H a M E R I C a # Number/pound sign Star/asterisk signWay calling/conference call Call backCentrex/Plexar ConnectorCOM port Communications softwareDriver Distinctive ringDual-line telephone ExtensionIcon Keypad commandsIntercom InterfaceLink button Line 1, 2, 3, orLocal extension ModemRegistered jacks PromptRemote extension RJ-11Serial port SIP serverTerminal adapter UPnPPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E