Talkswitch 24-CA, 48-CA/CVA manual Different uses for extension ring groups

6.In the Set Ring Group window, choose the local extensions you want to ring in unison.

7.Select a Ring pattern: from the drop-down list to identify the incoming call before you pick up the phone.

8.Save settings to TalkSwitch.

Figure 60: Ring groups

Different uses for extension ring groups

You can send calls to specific groups of employees.

Example: If you have a company with several departments, you can configure extension ring group 300 for the sales department to ring extensions 111, 112, 113, and 114. Ring group 301 might be for technical support, ringing extensions 115 and 116.

Identify types of calls by different ring patterns

Example: You are the president of a company and you don‘t want to handle calls from the general public, yet you want to be alerted when important colleagues try to contact you. Your regular local extension may be 111 for most people, but you can configure an extension ring group 305 to ring your extension with a different ring pattern. You tell your colleagues to choose extension 305 at the auto attendant or ask to be transferred to extension 305 when speaking to someone in the office. You can tell by the ring pattern if the call is to 305 or 111.

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