Using call park with the paging option | Talkswitch 48-CA/CVA

3.2.6.3 Using call park with the paging option

If the external paging option is enabled on TalkSwitch, you may choose to announce a parked call over the PA system by pressing * 0. (e.g. “Mary, please pick up 501.”). This tells Mary that she can retrieve the parked call from any extension by pressing * * 501 at the dial tone.

If Direct Line Access is enabled at your extension, press Flash before retrieving the parked call.

If you have a combination of TS-80, TS-200, TS-400 and TS-600 phones in the office, you can page an individual extension or a ring group (i.e press

*85, the Page button or softkey and the extension or ring group number).

3.2.7 Queuing and retrieving callers

The following sections describe Uniform Call Distribution (UCD). This includes features like call queuing, call waiting, conference calling, etc.

Call queue is a useful feature for placing multiple callers on hold at your extension while you are on an existing call. For details on configuring call queue, please refer to Call Handling in section 2.4.5 Call Cascade on page 90.

3.2.7.1 Queuing calls to a single extension

If an extension is busy and has queue call set for the Busy call cascade, incoming callers hear one of the prompts below, followed by music (if enabled) while they are on hold:

If the call came from the auto attendant and the extension has a voice mailbox:

“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To leave a voicemail message, press 1, and to return to the main menu, press star.”

If the call came from the auto attendant and the extension has no voice mailbox:

“The extension you have reached is currently busy. If you wish to continue holding, please remain on the line. To return to the main menu, press star.”

If the call was transferred from another extension and the extension has a voice mailbox, but there is no auto attendant on this line with a main menu to return to:

U S I N G T A L K S W I T C H

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Talkswitch 48-CA/CVA, 24-CA manual Using call park with the paging option, Queuing and retrieving callers

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support What you should know WHAT’S in this GUIDE? Connecting devices Single unit installationNetworked units installation VoIP installation Finding the Information YOU Need Where to go for further information Text elements Guide Conventions Talkswitch Package Contents TA L K S W I T CH Installation Configuration Software System Requirements Unit Front PanelLight State Description Unit Back Panel TalkSwitch 24-CA Information, see 1.8.2 Connecting local extension Connecting devices to the music jack onInformation, see 1.8.4 Connecting to the PA public Connection on page 9, 1.9 Networking TalkSwitch units on Installing a memory card on Installing the Configuration SoftwareInstalling the software for the first time Upgrading the TalkSwitch software and firmware Check current version About TalkSwitch software version Download new software and firmware Click View System Information Initial Configuration File Update FirmwareUpdating the firmware Ethernet connection Connect Talkswitch to a Network or a PC Ethernet connection USB Connection USB connection Serial connection Serial connection Internet connection Internet connection Click Connect File connection Wiring Connecting DevicesRestore Firmware button Things to consider when placing your TalkSwitch Connecting local extension telephones and other devices Connecting incoming telephone lines Connecting a regular dual-line telephone Connecting a regular single-line telephone Connecting regular multi-line phones Connecting an IP phoneAttach an internal or an external modem Connecting fax machines Option 1 Dedicated Fax LineOption 2 Distinctive Ring Option 3 Automatic fax detection via the auto attendant Here’s how the TalkSwitch handles incoming calls Connecting TalkSwitch units to a LAN Networking Talkswitch Units on a LANConnecting devices to the music jack Connecting to the PA public address jack Power up all the TalkSwitch units Ethernet switch Setting or changing the unit ID How unit IDs affect system extension numbersKeys Result Unit ID Keep track of the lines and extensions Auto attendants Configuration settingsOptimizing the system for networked use Outgoing line hunt groups Memory card Installing a Memory Card Upgrading Talkswitch Units Diagnostics for the lights flashing on the unit front panelWhat the Flashing Lights Mean Verifying the Connections Configuration screen System Configuration File Menu TalkSwitchExit Closes the configuration software Settings Usage InstalledTools Menu Help Menu Information Configuration navigationAbout System Configuration navigation See 2.5 Call Back/Call Feature DescriptionSee 2.4.2 Auto See 2.2.10 On-Hold Call Detail Record CDR Logging on AdministrationClick the next to System Information Administration System Information To enter a new password To change the passwordTo delete a password Click the next to System Information -IP Configuration IP Configuration Automatic IP configuration Current public WAN IP address Public WAN IP Address Click System Information Telephone Lines Telephone LinesPublic WAN IP address-checker server name Fully Qualified Domain Name Way Calling/Conference Phone numbers section Calibrate Lines button Line hunt groups Select System Information -Line Hunt Groups Hunt group configuration Planning Automatic Route Selection and Toll Restriction What is Automatic Route Selection ARS?What is Toll Restriction? Automatic Route Selection and Toll Restriction ARS leading digits Information Auto Route Selection Examples of leading digits Direct Line Access Set local extension hunt group access Telephone Line 3-Way Calling Services Emergency Service Numbers sectionPassword Protection Information Administration Distinctive Ring fax detection Restrict access to premium servicesFax information Dedicated fax line Dedicated fax line Automatic fax detection with the auto attendantSelect System Information -Fax Information Fax information System Information Telephone Lines Select System Information -Telephone Lines Distinctive ring fax detection Automatic fax detection Click Fax InformationSelect Call Handling -Auto Attendant Fax routing Local extensions Last name/First name Configuring a local extension for use with a IP phoneSelect System Information -Local Extensions Additional fields Caller ID Information section Phone Type For VoIP calls, use this number Direct Line Access... button Supported by TalkSwitch Hunt Group Access... button Remote extensionsSelect System Information -Remote Extensions Remote extensions Use Same Line Connect Transferring calls from a remote extension Forwarding calls to a remote extension Select System Information -Extension Ring Groups Ring groups featuresSetting up extension ring groups Extension ring groups Identify types of calls by different ring patterns Different uses for extension ring groups On-Hold/Ringback External audio sourceForwarding calls to a ring group Music port Select System Information On-Hold/Ringback Internal audio file On-Hold Settings Transfer Settings Set the volume for Music on Hold Mailbox options Voicemail Voicemail notification Dialed notificationRemote Phone Dialed Notification Notification Settings button Configure Notification Options button Dial notification phone number usingIf attempt unsuccessful, try again Message waiting light Mail notificationClick on the Message Waiting Light tab Mail notification tab Click on the E-mail Notification tab To remove an e-mail address To add an e-mail addressExample of an e-mail notification To modify an e-mail address Select Voicemail Global Settings Global Settings More e-mail settings Voicemail manager Global Message Waiting Indicator Mailbox data Reset Mailboxes button Call Handling ModesSelect Call Handling Modes Click Settings To set holiday mode Auto attendant Adding/configuring an auto attendant Configuring auto attendant Record Instructions button Record, play or erase auto attendant messages Erase Instructions button Load Auto Attendant button If the caller selects 0 then Select routing options for each auto attendantView Auto Attendant Time Usage Tools Memory Usage Auto Attendant If a fax call is detected then English, 2 for Spanish. In this example, you If 7 is dialed Additional features at the auto attendantNo selection was made at the auto attendant If 6 is dialed Configure incoming calls during mode 1, 2 and holiday mode Select Call Handling -Telephone LinesSelect Business Hours Go to voice mailbox Adjust Sequence... button Play auto attendant or Go to voice mailbox VoIP Numbers Call Cascade Local extensionsSelect Call Handling Local Extensions Busy tab Busy No Answer Answered Do Not Disturb Answered tab No Answer tab Remote extension call cascade Remote extensions L K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring group call cascade Extension ring groups call cascade Hang up Go to VoIP location Go to auto attendant Queue at ring group Screening calls from a remote extension Call cascade examplesIf my extension is busy If I am away from my desk How it works Call BACK/CALL BridgeIf I don’t want to be disturbed only local extensions Two call back methods Select Call Back/Call Bridge Auto Call Back Auto call back Use Announced Message Configuring auto call back Select Call Back/Call Bridge Prompted Call Back Prompted call back Call bridge Accessing and using prompted call back from a telephone Activating call bridge Options PermissionsTo add permissions for users Select Options Permissions Select the user and click Modify Audio Controls Line ControlsExtension Controls Transferring from a home phone Transfer Options Remote transfer Transfer and clear If being used with another PBX PBX extension length MiscellaneousCaller in queue reminder Call Back ring return Setting up TalkSwitch behind an existing PBX SIP Server Registration TroubleshootingOther options include Auto Attendant Transfer Prompts Way Calling wait time Auto Attendant AdjustmentsTransmitted Flash length Double Flash time Minimum required time to detect a Dtmf digit Troubleshooting AdvancedAuto Route Selection Dtmf Detection Line CPC/Disconnect Clear Ringback ControlFax Detection Starting RTP Port VoIP Ports IP Signalling Port I N G TA L K S W I T CH Receiving calls using the auto attendant Receiving calls without the auto attendant Office Making and Receiving Calls Using AN Analog Phone Receiving calls at a local extension Place out-of-office calls from a local extensionRestrictions Place calls on hold Placing calls on hold at a local extensionTransferring calls from an extension Unscreened transfer Unscreened Transfer Screened transfer Screened Transfer Parking and retrieving calls at a local extensionParking a call Retrieving a parked call at another local extension Using call park with the paging option Queuing and retrieving callersQueuing calls to a single extension Queuing callers to an extension ring group Using call waiting Two local TalkSwitch extensions and one outside caller Conference callingTwo outside callers and one local extension Making calls from a local IP extension IP phone Office Making and Receiving Calls Using AN IP Phone Receiving calls at a local IP extension Hold Hold and transfer Transfer from a IP extension to any outside number Call park Parking and retrieving callers Parking a callerRetrieving a parked call Using the TalkSwitch call waiting feature Conference calling with TalkSwitchTwo TalkSwitch local extensions and one outside caller Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Conditional call forwarding Three ways to forward callsAutomatic call forwarding Manual call forwarding Transferring calls from a remote extension Screening options for forwarded callsForwarding calls with screening Making calls Calls over VoIP with IP phones and Gateways Using the Voicemail System Activating voicemail boxesReceiving calls Press Transfer or xfer Retrieving messages and accessing a voice mailbox Press 2 to change greeting options Press 1 to listen to messages Recording an announcement on a regular or an IP phone Press 3 to change personal optionsPress 4 to record your name for the dial-by-name directory Music on Hold Pager and cell phone notificationMusic on hold and call forwarding to remote extensions Mode Switching Options Manual mode switchingAutomatic mode switching using the time scheduler Bridge session, press # # before hanging up Using call bridge Activate call back Using call back Accepting the call back Enabling Call Detail Record CDR Logging CA L L D E T a I L RE CO RD C D R LO G G I N G Web interface Store to File on TalkSwitch File Save to TalkSwitchRetrieving Data Log in window CDR web interface Serial interface Real-time to Serial Port Click on Transfer Capture Text Connecting Analyzing the Data IP phone press * * , then dial * 88 + Account Number Example Introduction to Voip VO I P I N F O R M a T I O N Optimizing Your IP Network for Voip Broadband connectionRouter/NAT/firewall Confirm sufficient network capacity for VoIP Connecting to a LAN and IP network UDP Confirm router/firewall path for voice data Ddns Support Setting UP a Voip NetworkConnect TalkSwitch or SIP-compatible gateways Prioritize your voice traffic Which location and unit should be the SIP server? Select which TalkSwitch to use as the SIP network server Assign phone numbers to each VoIP location TalkSwitch System Configuration window, select Voip ConfigurationConfigure TalkSwitch IP addresses Set the TalkSwitch local IP address Local IP configuration Set the TalkSwitch public IP address Configure TalkSwitch Profile TalkSwitch ProfileSelect System Information VoIP Configuration Registrar Server Name Proxy Server Name Outbound Proxy User Name and Password section User/AccountPassword VoIP lines available for use with the TalkSwitch network Maximum number of VoIP lines for outgoing calls Codec Options buttonView Registrar Entries button View Registration Status button Service Provider profile Service Provider profile Service Provider Name VoIP Lines System Information VoIP Numbers Assign VoIP phone numbers Call Handling VoIP Numbers Configure call handling for VoIP numbers System Information -VoIP Numbers Assign service provider phone numbers How does VoIP work? Does a VoIP call sound like a regular phone call?High-speed connections on both ends of the call Format Type Unit What is SIP?Choose the right codec for your location Can a firewall prevent VoIP calls from passing through? Can a VPN help to carry data securely over the Internet? What is a VPN? What is a IP Proxy and Registrar? What is NAT and how does it affect VoIP? How often will my public IP address change? What is a port number? Voip Network Administration Form Am unable to configure TalkSwitch using a touchtone phone TroubleshootingProblems that may occur during configuration Am not able to retrieve settings from TalkSwitch Auto attendant message is broken up or very faint Problems that may occur while using the TalkSwitch featuresAuto attendant does not play when calls come Auto attendant Auto attendant is transferring calls to the wrong extension Callers hear only silence when put on hold at an extensionMusic on hold Call routing with local extensions and home phones Other possible local extension problems Answering and fax machines’m unable to place intercom calls from a local extension Multiple TalkSwitch units connected to the same LAN Calls are not always reaching my voicemail Calls across the LAN are lower in volume Callers complain the sound is distorted or choppy Support L K S W I T C H US E R G U I D E N O R T H a M E RI CA About functions and commands Extension numbers UnitOther 3-digit numbers Flash/Hold There are 10 parking spots for the entire system Flash/Hold at 510 500-509For last call 3, 4 Functions you can access from outside phonesKeys Function performed 300-309 P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a When would you use double-flash? Call Hold and FlashWhat does single and double-flash do? Page TalkSwitch settings and configurations Calling featuresMode scheduling and power interruptions Page F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N Safety precautions FCC Part Important Notices FCC and IC Warnings Acta TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E DOC Compliance Warranty Service If purchased from TalkSwitch If purchased from a resellerCanadian Goods Being Returned to Canada Page System 24-CA 48-CA 48-CVA Specification S Analog trunks Dimensions H x W x LWeight 24-CA 48-CA Analog extension interface CO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page M E / O F F I CE W I R I N G G U I D E Basic residential phone wiring Looped wiring Single-line wiring Dual-line wiringDemarcation Point Disadvantages Connecting to TalkSwitch rear panel Using a dual-line phone jack Re-wiring demarcation point Adding extension block From demarcation point Connecting to TalkSwitch L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Call back Star/asterisk sign# Number/pound sign Way calling/conference call Communications software ConnectorCentrex/Plexar COM port Extension Distinctive ringDriver Dual-line telephone Interface Keypad commandsIcon Intercom Modem Line 1, 2, 3, orLink button Local extension RJ-11 PromptRegistered jacks Remote extension UPnP SIP serverSerial port Terminal adapterPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E