CALL DETAIL RECORD (CDR) LOGGING 153
6. Duration — This column indicates the total time the call was in this
state/event.
7. Connection — This column indicates where the call was for each event.
This includes auto attendants, voicemail, extension ringing or queuing.
RCO indicates that multiple extensions are ringing.
Exxx = Connected to extension xxx
(xxx = 111-118, 121- 128, 131-138, 141-148)
Axxx = Connected to auto attendant 00x (x= 1 to 9)
Rxxx = Ringing at extension xxx
(xxx = 111-118, 121-128, 131-138, 141-148)
Qxxx = Queued at extension xxx
(xxx = 111-118, 121-128, 131-138, 141-148, 300-309)
Mxxx = Connected to voice mailbox xxx
(xxx = 111-148, 211-248, 410-449)
COxx = Forwarded out on line xx. (See 10. Line below for more details).
8. Phone Number — This column displays the phone number of the
inbound or the outbound caller if available.
9. Name — This column displays the name of the caller if available.
10. Line — This column indicates on which unit and line the call came in or
out. The format of this information is unit and line number. Lines 1–4
are PSTN lines and 5–8 are VoIP lines.
Example: 11 — unit 1, line 1
23 — unit 2, line 3
16 — unit 1, VoIP 2
11. Account Number — This column contains an account number that the
user can assign after a call. This allows you to group calls together that
may have been placed over time to calculate the total amount of time
spent with a particular customer. The account number can be a numerical
code up to 15 digits long. To assign an account number after a call has
been completed, dial 88 + <Account Number> + .
If Direct Line Access is enabled on an extension:
a) Analog phone — press Flash, then dial 88 + <Account Number>
+.
b) IP phone — press , then dial 88 + <Account Number>
+.
12. Carrier Code/Access Code — This column shows the phone number of
the preferred long-distance provider.
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