13.PIN or User Code — This column shows the user’s access code to dial out using a specific carrier.

The data can be imported into any call management software or an Excel spreadsheet as a delimited text file. After the import, the data can be grouped and tallied based on the criteria set forth.

Example:

1.

Total line usage for a day

4.

Average call times

2.

Number of inbound calls

5.

Number of calls per line

3.

Wait times

 

 

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T A L K S W I T C H U S E R G U I D E • N O R T H A M E R I C A

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Talkswitch 24-CA, 48-CA/CVA manual Example