Talkswitch 24-CA, 48-CA/CVA manual Troubleshooting Advanced, Auto Route Selection, Dtmf Detection

1.With the current setting, callers can dial any local extension or remote extension or ring group, as long as the second digit is pressed within 1.5 seconds of pressing the first digit. Callers can press 1, 2, 3, 4 or 5. When TalkSwitch detects no second digit after 1.5 seconds, it follows the programmed option for that auto attendant.

2.If you don’t want to use options 1, 2, and 3 for any of the auto attendants, you can set the option to 4 seconds. This gives callers enough time to dial all three digits of any extension without accidentally falling through to one of the auto attendant options.

3.If you don’t want to give callers the ability to dial any of the extensions and only permit them to access single-digit options, set this value to immediately. As soon as TalkSwitch detects the first digit, it will follow the specified option for that auto attendant.

Auto Route Selection

The Inter-Digittime-outcan be set anywhere between 3 and 18 seconds. The default is 5 seconds.

2.6.5.1 Troubleshooting — Advanced

DTMF Detection

Should callers complain about being misdirected when they select options at the auto attendant, the following values need to be adjusted:

Minimum required time to detect a DTMF digit:

The default setting of 45 ms is adequate for most environments. It may be necessary to lower this value if TalkSwitch appears to have trouble hearing digits when dialed at the auto attendant. Increase the time if the system is accidentally misdirecting callers.

Minimum required time between DTMF digits:

The default setting of 65 ms is adequate for most environments. If there is a problem, increase the value slightly to help the system deal with echoed digits from cell phones.

Example: Calls keep being misdirected to extension 111. This usually indicates that, even though the caller may have dialed 113, TalkSwitch sees 1113 because the 1 was echoed by the cell phone network. Once TalkSwitch captures 3 digits, it ignores the rest, hence the digits 111 are accepted and the 3 is ignored.

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