Receiving calls

Once the phone or gateway is registered with the TalkSwitch IP server, calls are received directly from other registered gateways or through the system.

1. If the call is routed via TalkSwitch, you can transfer the caller dialing * * and any extension or voice mailbox.

2.If the call came directly from a IP gateway or phone, you can transfer the call if your phone or service provider supports this feature.

3.8 USING THE VOICEMAIL SYSTEM

Each TalkSwitch unit comes with 30 minutes of voicemail recording capacity. This time is shared with auto attendant greetings. The capacity can be increased by adding TalkSwitch memory cards. You can add 1, 2, 4.5, or 9 hours of storage to each unit. When you insert the memory card, the system configures it automatically. Contact your TalkSwitch dealer to purchase memory cards.

3.8.1 Activating voicemail boxes

There are three types of voice mailboxes in the Voicemail folder of the configuration software.

Local Ext. Voicemail

The local mailboxes are associated with local extensions. All local extensions are activated with a respective mailbox by default. You can also activate the extension as an announcement or you can de-activate it.

Remote Ext. Voicemail

The remote mailboxes are associated with the remote extensions. If you activate a remote extension, it is activated as mailbox by default. You can also activate the extension as announcement or you can de-activate it.

General Voicemail

Activate these mailboxes in the General Voicemail window. They are not associated with particular extensions. You can also activate the extension as announcement or you can de-activate it.

If you want incoming calls to go straight to a voice mailbox after a specified number of rings, program an auto attendant to answer and provide a fall through to voicemail.

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Talkswitch 24-CA, 48-CA/CVA manual Using the Voicemail System, Activating voicemail boxes, Receiving calls