Talkswitch 24-CA Problems that may occur while using the TalkSwitch features, Auto attendant

2.You cannot configure TalkSwitch using touchtone keypad commands while the TalkSwitch configuration software is open. If the software is closed and you hear the prompt “I’m sorry, TalkSwitch is currently being configured”, reboot TalkSwitch by turning the power off and then back on. Wait until the lights stop flashing and the Data light is on solid.

•If you are using a local extension, check if the extension has Direct Line

Access to your telephone lines. If Direct Line Access is enabled, press

Flash on an analog phone or	* * on a IP phone to receive an
internal dial tone. Press #	to enter command mode. Enter the correct

password, if you have password protection.

•From an out-of-office phone, call into TalkSwitch and wait for the

the auto attendant. Dial # or * 55 to enter command mode. Enter the correct password, if you have password protection.

6.1.2 Problems that may occur while using the TalkSwitch features

6.1.2.1 The auto attendant

The auto attendant does not play when calls come in.

•Check if the line light on an incoming call is flickering while the phone is ringing. If not, replace the phone cord.

•Make sure you have an auto attendant message recorded.

•Check the mode TalkSwitch is currently running.

Open the configuration software. In the lower right part of the About TalkSwitch window, check what it says for Current Mode. Select Call Handling -> Telephone Lines.

•On an incoming call during mode: change the mode if necessary. Set the auto attendant to answer immediately.

The auto attendant message is broken up or very faint.

•Open the configuration software. Select Options -> Audio Controls. Adjust the Line Controls volume setting.

•The quality of the microphone in the telephone handset that you used to record your auto attendant can affect the quality of your recording. Try recording the auto attendant from another extension/telephone.

The auto attendant answers calls before any of the extensions ring.

If TalkSwitch users wish to have their local extensions ring before the auto attendant picks up incoming calls, do the following:

•Open the configuration software.

Select Call Handling -> Telephone Lines.

Click the checkbox(es) in the section Extensions to ring on an incoming call before the Auto Attendant answers.

Increase the number of rings.

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