Talkswitch 24-CA Placing calls on hold at a local extension, Transferring calls from an extension

You can intercept a call that is ringing at any other local extension.

1. Pick up your handset.

2. At the TalkSwitch internal dial tone, dial * 9. This routes the call to your local extension.

You can answer a call ringing at a specific extension.

1. If you know the extension that is ringing, dial * 7 and the extension number (i.e. * 7112 to pick up a call ringing at extension 112).

2.If you are in the middle of a call and want to connect to another incoming caller, press Flash to place the first caller on hold.

3. Dial * 9 or * 7 and the extension number to connect to the second caller.

4.Once you are finished with the second call or would like to return to the first caller, press Flash 5.

3.2.3 Placing calls on hold at a local extension

Place calls on hold

1.Press Flash (on the TalkSwitch TS-80, TS-200, TS-400 or TS-600 phones).

2.Press Flash again to take callers off immediate hold.

If you have multiple callers on hold or in queue at your extension, press Flash 7 to retrieve callers on a first in/first out basis.

If you press Hold on a regular, analog phone, you won’t be able to access any of the TalkSwitch features while the caller is on hold. If you have music on hold enabled, the caller does not hear music while on hold.

3.2.4 Transferring calls from an extension

3.2.4.1 Unscreened transfer

You can initiate an unscreened transfer from a local extension to another local extension, remote extension or extension ring group.

1.Press Flash to put the caller on hold.

2.Dial the extension you want to transfer to and hang up. The caller is taken off hold when the receiving extension answers. If the transferred call is busy or not answered after the number of rings specified in the No

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