Talkswitch 48-CA/CVA, 24-CA Extension ring groups call cascade, Extension ring group call cascade

2.4.5.3 Extension ring groups call cascade

Extension ring groups — call cascade is similar to local and remote call cascade. For more information, see 2.4.5.1 Local extensions on page 90 and 2.4.5.2 Remote extensions on page 93.

The call cascade routing options are engaged if the ring group is selected from the auto attendant or if a call was transferred manually to the ring group. Once a call enters a ring group‘s call cascade sequence, the ring group directs the call. It does not follow any other extensions options, even if that extension is selected in the call cascade sequence. What you see in a ring group‘s call cascade sequence is exactly what you’ll get.

Figure 92: Extension ring group call cascade

For ring groups, like for remote extensions, there are 3 different call cascade options. For each of these options, you can control how to handle the incoming call to the extension.

1.Busy tab — routing options when this extension is busy Cascade options for forwarding calls:

•go to voice mailbox

•go to local ext.

•go to remote ext.

•go to ring group

•play announcement

T A L K S W I T C H C O N F I G U R A T I O N 9 5