show platform software tech-support

Command History

 

Release

Modification

 

 

 

 

Cisco IOS XE

This command was introduced on the Cisco ASR 1000 Series Routers.

 

 

 

 

Release 2.1

 

 

 

 

 

 

 

 

 

 

 

If the file keyword is specified, the specification of the bootflash: or harddisk: keyword and filename

Usage Guidelines

 

 

 

 

 

is required.

 

 

 

 

 

 

The show platform software tech-supportcommand without a destination file path specification

 

 

 

 

returns a large volume of information in a short period of time. You should save the output of the show

 

 

 

 

platform software tech-supportcommand in a log file to send to Cisco Technical Support for analysis.

 

 

 

 

 

Examples

 

The following example displays system information for Cisco Technical Support:

 

 

 

 

Router# show platform software tech-support

 

 

 

 

---- show version installed -----

 

 

 

 

Type: provisioning file, Version: unknown

 

 

 

 

Provisioned on: RP0, Status: active

 

 

 

 

File: packages.conf.super

 

 

 

 

Modified: 2007-11-07 15:06:12.212303000 +0000

 

 

 

 

SHA1 (header): d929d995d5ba2d3dedf67137c3e0e321b1727d7b

 

 

 

 

SHA1 (calculated): d929d995d5ba2d3dedf67137c3e0e321b1727d7b

 

 

 

 

SHA1 (external): a16881b6a7e3a5593b63bf211f72b8af9c534063

 

 

 

 

instance address

: 0X890DE9B4

 

 

 

 

fast failover address

: 00000000

 

 

 

 

cpp interface handle

0

 

 

 

 

instance address

 

: 0X890DE9B8

 

 

 

 

fast failover address

: 00000000

 

 

 

 

cpp interface handle

0

 

 

 

 

instance address

 

: 0X890DE9BC

 

 

 

 

fast failover address

: 00000000

 

 

 

...

 

 

 

 

 

 

 

Note

 

The show platform software tech-supportcommand returns a large volume of information in a short

 

 

 

 

period of time. The example above has been abbreviated for the purposes of this description.

 

 

 

 

 

 

 

The following example creates a technical support information tar file for the boot flash memory file system on the active RP:

Router# show platform software tech-support file bootflash:tech_support_output.tgz

Running tech support command set; please wait...

Creating file 'bootflash:target_support_output.tgz.tgz' ...

File 'bootflash:target_support_output.tgz.tgz' created successfully

The following example creates a technical support information tar file for the hard disk file system on the active RP:

Router# show platform software tech-support file harddisk:tech_support_output.tgz

Running tech support command set; please wait...

Creating file 'harddisk:tech_support_ouput.tgz.tgz' ...

File 'harddisk:tech_support_ouput.tgz.tgz' created successfully

 

Cisco IOS Configuration Fundamentals Command Reference

CF-826

July 2008

Page 150
Image 150
Cisco Systems 12000 series manual CF-826, Router# show platform software tech-support