Chapter 8 Troubleshooting
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| Problem Solving Using a Subsystems Approach | |
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Symptom | Possible Cause | Possible Solution | |
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Returned error is: | The package file does not exist in | Verify package file location and | |
the specified location. | try again. | ||
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name> does not exist |
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In the output of the command, | Package file type mismatch. | Verify that you are trying to | |
the package file type is |
| open the correct package file. | |
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instead of |
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In the output of the command, | Package file platform mismatch. | Verify that you have the package | |
the package file platform is |
| file appropriate to your platform | |
not the correct installation file |
| type. | |
for the SCE 2000. |
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Returned error is: | The file is not a software | Verify that you are trying to | |
Package file <file | installation package file. | open the correct package file. | |
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name> does not |
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contain magic header |
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Returned error is: | /tffs0/ device is full. | Delete old and unnecessary files | |
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X free bytes on |
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device <device |
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name>, but Y bytes |
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are needed for the |
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extraction (where X |
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and Y are stated in |
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bytes) |
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Troubleshooting the Management Subsystem
Check the following to help isolate a problem in the management subsystem.
Problems in the management subsystem could be any of the following:
•Management link is down. (Mng LINK LED not
•Management link is up (Mng LINK LED lit) but does not answer ping
•Telnet connection cannot be established due to link problems (Mng LINK LED not lit)
•Management link is up (Mng LINK LED lit) but Telnet connection cannot be established
•Telnet connection established, but terminates automatically
Note When the management link is down and/or a Telnet connection cannot be established, you must open a CLI session on a local terminal connected to the CON port. This enables you to solve the problem and then reconnect through the management port.
Cisco SCE 2000 4/8xFE Installation and Configuration Guide
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