Cisco Systems SCE 2000 4/8xFE manual Troubleshooting Tools, CLI Commands for Troubleshooting

Chapter 8 Troubleshooting

Troubleshooting Tools

The following table shows the general troubleshooting strategy described in this chapter. Refer to this table, as necessary, to follow the steps to isolate problems to a specific subsystem and resolve the problem if possible.

Table 8-1		Troubleshooting Strategy for Startup Problems
	Action		Yes	No
Step 1	Turn power on. Go to Step 2
Step 2	Power A/Power B LEDs on?		Go to Step 3	Refer to Troubleshooting the
				power subsystem (on page 8-9)
				and go to Step 3.
Step 3	Status LED red (failure)		Refer to	Go to Step 4
			Troubleshooting
			the firmware
			package
			installation (on
			page 8-10) and go
			to Step 4.
Step 4	Management interface		Go to Step 5	Refer to Troubleshooting the
	operational?			management subsystem (on
				page 8-11) and go to Step 4.
Step 5	Link interfaces operational?		Go to Step 6	Refer to Troubleshooting the
				link interface subsystem (on
				page 8-13) and go to Step 5.
Step 6	System startup successful (all		⎯	⎯
	interfaces operating normally).

Troubleshooting Tools

There are three tools that will help you to successfully troubleshoot your SCE 2000 installation:

•CLI Commands for Troubleshooting (on page 8-2)

•The User Log (on page 8-4)

•Check the LEDs (on page 8-7)

CLI Commands for Troubleshooting

Use the following commands to provide information to help you troubleshoot installation of your SCE 2000 platform. Refer to Cisco Service Control Engine (SCE) Software Configuration Guide or the Cisco Service Control Engine (SCE) CLI Command Reference for more information.

Note Remember that if the management interface is not operational, you should connect the SCE 2000 platform to a local console so that you can enter CLI commands for troubleshooting.

•Troubleshooting firmware package installation:

Cisco SCE 2000 4/8xFE Installation and Configuration Guide

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