TAC Case Priority Definitions | Cisco Systems SOFTWARE RELEASE 2.5

Preface

Obtaining Technical Assistance

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

	Installation and Configuration Guide for the CiscoWorks Wireless LAN Solution Engine
xxii	78-15903-01

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Cisco Systems SOFTWARE RELEASE 2.5 warranty Cisco TAC Website Opening a TAC Case, TAC Case Priority Definitions, Xxii

Contents

Corporate Headquarters Copyright 2003, Cisco Systems, Inc. All rights reserved N T E N T S Iii Network Options Verifying the Configuration Upgrade Versions Cisco 90-Day Limited Hardware Warranty Terms Vii To Receive a Return Materials Authorization RMA Number Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware Viii Cisco 90-Day Limited Hardware Warranty Terms Page Preface Convention AudienceConventions Xii Waarschuwing Belangrijke Veiligheidsinstructies Bewaar Deze Instructies Warnung Wichtige Sicherheitshinweise Varoitus Tärkeitä TurvallisuusohjeitaXiv Avvertenza Importanti Istruzioni Sulla Sicurezza Aviso Instruções Importantes DE Segurança Varning! Viktiga Säkerhetsanvisningar Xvi Xvii Product Documentation Xviii Document Title Description Xix Cisco.com Obtaining DocumentationDocumentation CD-ROM Ordering Documentation Obtaining Technical AssistanceDocumentation Feedback TAC Case Priority Definitions Cisco TAC Website Opening a TAC CaseXxii Obtaining Additional Publications and Information Xxiv Installation and Use Supplemental License Agreement Reproduction and Distribution Software Upgrades, Major and Minor ReleasesXxvi Software Features Product Overview Bezel Features Front Panel Features Bezel Features System Indicators and Buttons Front Panel Features Back Panel Features Indicator or Button Color Function Parameter Setting Serial Port Ethernet Connectors Pin Signal Definition Equipment Included in the Package Network Cable Requirements 78-15903-01 Product Overview Equipment Included in the Package Safety Safety Säilytä Nämä Ohjeet Conservare Queste Istruzioni Guarde Estas Instrucciones General Precautions Maintaining Safety with Electricity Protecting Against Electrostatic Discharge Preventing EMI Choosing a Site for Installation Preparing Your Site for InstallationEnvironmental AC Power Grounding the System Creating a Safe Environment Precautions for Rack-Mounting Cabling 78-15903-01 Tools and Equipment Required for Installation 78-15903-01 Installing the CiscoWorks Wireless LAN Solution Engine Installation Quick Reference Installing the CiscoWorks 1130 Wireless LAN Solution Engine Installing the Wireless LAN Solution Engine in a Rack Installing the CiscoWorks 1130 Wireless LAN Solution Engine Rack Depth inches Front Adapter Part Number 91695 94089 Mounting bracket Push button Reinstall the front bezel Connecting the Wlse to the AC Power Source Connecting Cables Powering On the Wlse Next Steps-Configuration 78-15903-01 Configuration Quick Reference Task Steps References Logging into the Web Configuring the WLSE’s Network Information Running the Setup Program Configuring the Wlse Without a DNS Server Prompt Response Description Prompt Response Description Sample Response Mailroute hostname ip-address Changing the Configuration After Running Setup Configuring Name ResolutionConfiguring the Wlse Without a DNS Server Verifying the Configuration No ip name-server ip-address # nslookup dns-name # ping ip-address Supported Browsers Configuring the Web BrowserClient Operating System Supported Browsers Select Tools Internet Options Security Configuring Internet ExplorerSelect Enable for Scripting of Java applets Select Tools Internet Options Privacy Select Enable all cookies Configuring Netscape NavigatorSelect Edit Preferences Next Steps-Finish Initial Configuration Wlse Logging into the Web Interface and Verifying Connectivity Setting Up Device ManagementHttp//209.165.202.1281741 Tasks Procedure Setting Up DevicesSet Up Non-IOS Access Points and Wireless Bridges Cisco Discovery Protocol New User Click Security Set Up IOS Access PointsClick User Manager About Configuration for VLANs About Configuration for WDS Ip ssh time-out Ip ssh authentication-retries Set Up IOS Access Points by Using the Web Interface Select Services Telnet/SSH Enable Secure Shell Click Read-Only Select Services Telnet/SSHClick Read-Write Mode and use the set snmp community read-only Set Up Routers and SwitchesTask Procedure Use the snmp community communitystring ro Set Up AAA Servers Set location-set system location location Adding AAA Servers to the WLSE, Enter Http Credentials for Non-IOS Access Points Adding Device Credentials to the Wlse Enter Snmp Community Strings for All Managed Devices Select Devices Discover Device Credentials Snmp Communities Enter Telnet or SSH Credentials for IOS Access Points Enter Http Port Settings for IOS Access Points Enter Wlccp Credentials for Wireless Domain Services WDS Select Devices Discover Device Credentials Wlccp Credentials Select Devices Discover AAA Server Adding AAA Servers to the WlseText Box Description Task Reference Configuring Discovery OptionsDiscovering and Managing Devices Select Devices Discover Discover Advanced Options Discovering Devices Run CDP Discovery Run CDP Discovery Now Select Devices Discover Discover Modify the CDP Discovery ScheduleSelect Modify Periodic and click Next Import Devices Import Devices from a File Import Devices from a CiscoWorks Server Managing Devices Select Devices Discover Select Administration User Admin Manage Users Adding Users Next Steps Configuring the CiscoWorks 1105 and 1130 Wlse Next Steps Installing Software on CiscoWorks 1105 and 1130 Wlse Downloading the Upgrade Image Upgrade VersionsBacking Up the Wlse Upgrade Methods Upgrade Quick Reference Upgrading by Using the Web InterfaceInstalling from the Local Repository Select Administration Appliance Software Define Repository Field Data to Enter Installing from a Windows Server Subst f d\WLSErepository Upgrading by Using the CLI Appliance Software Status View Log Create the Repository Create a Local Repository Create a Repository on a Windows Server Install the Software Install Related CLI Commands Upgrading from the Recovery CD At the following prompt, enter yes Do you wish to continue Yes/No/Rescue yes 78-15903-01 Technical Specifications for CiscoWorks 1130 Wlse Component Specifications Component Specifications D E IN-1 CDP IN-2 Http IN-3 IN-4 Snmp IN-5 IN-6