Troubleshooting Your System 129, 136 | Dell NX200 specs

4 Troubleshooting Your System	129
Safety First—For You and Your System	129
Troubleshooting System Startup Failure	129
Troubleshooting External Connections	130
Troubleshooting the Video Subsystem	130
Troubleshooting a USB Device	130
Troubleshooting a Serial I/O Device	131
Troubleshooting a NIC	131
Troubleshooting a Wet System	132
Troubleshooting a Damaged System	134
Troubleshooting the System Battery	134
Troubleshooting the Power Supply	135
Troubleshooting System Cooling Problems	135
Troubleshooting a Fan	136
Troubleshooting System Memory	137
Troubleshooting an Internal USB Key	139
Troubleshooting an Optical Drive	140
Troubleshooting a Hard Drive	141
Troubleshooting the PERC S300 Controller	142
Troubleshooting Expansion Cards	143
Troubleshooting the Processor	144

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Contents

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Dell NX200 owner manual Troubleshooting Your System 129, 136

Contents

Dell PowerVault NX200 Systems July Contents Other Information You May Need Choosing the System Boot ModeEntering the Uefi Boot Manager Embedded System Management Opening and Closing the System Removing the Cooling Shroud Installing the Cooling Shroud 103 IDRAC6 Express Card Optional 108110 111 Troubleshooting Your System 129 136 147 151147 151 Contents Accessing System Features During Startup Keystroke Description Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Hold the power button for five seconds LCD Panel Features LCD Panel Features Home Screen Buttons Description Setup Menu Option Description View Menu BMC, iSCSIn or NETn Hard-Drive Indicator Patterns Condition Back-Panel Features and Indicators Indicator, Button, or Icon Description Connector Indicator Indicator Code Guidelines for Connecting External DevicesNIC Indicator Codes Power Supply Indicator Codes Power Supply Status Indicator Removing LCD Status Messages LCD Status MessagesViewing Status Messages LCD Status Messages Code Text Causes Corrective Actions Specified processor Reseat the processor Started Guide Bus parity error Specified power supplys Check the AC power Reported a PCI system Determined that More information, Memory detected, but is See Troubleshooting E2017 Timer refresh Timer refresh failure. failure System management Remove AC power to System Bios could See Troubleshooting SEL is full Check the SEL for more System Messages System Messages Causes Corrective Actions System configuration Processor speed may be If not an intentional setting OS NIC interface is set Check the system An invalid system Run the System Setup Invalid memory Ensure that the memory Memtest lane Faulty system board See Getting Help on Configuration Modules are installed in a Faulty hard drive, USB Replace the USB medium Geometry Incorrect Time or Check the Time and Date System halted after Fatal system error Reduced functionality See General Memory Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Keys Action System Setup Options Main Screen Option Description Memory Settings Screen Logged in the system event log Processor Settings Screen Sata Settings Screen Drive Emulation Type fields Boot Settings ScreenNot installed in the same boot mode Integrated Devices Screen NIC2 PCI IRQ Assignment Screen Serial Communication Screen Power Management Screen Embedded Server Management Screen Optional Power System Security Screen Encryption keys cannot be restored. Back up Diagnostic screenTPM keys prior to enabling this option Do so by qualified support personnel or by Entering the Uefi Boot Manager Exit Screen Using the Uefi Boot Manager Navigation Keys Uefi Boot Manager Screen System Utilities Screen System and Setup Password FeaturesUefi Boot Settings Screen Using the System Password Assigning a System Password Using Your System Password to Secure Your System Deleting or Changing an Existing System Password Using the Setup Password Assigning a Setup Password Embedded System Management Operating With a Setup Password EnabledDeleting or Changing an Existing Setup Password Baseboard Management Controller Configuration Entering the BMC Setup Module IDRAC Configuration Utility Entering the iDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Recommended Tools Inside the System Inside the System Front Bezel Removing the Front Bezel Removing the Front Bezel Insert Installing the Front BezelFront Bezel Inserts Removing an EMI Filler Panel Installing the Front Bezel InsertEMI Filler Panel Installing an EMI Filler Panel Removing and Installing an EMI Filler Panel Opening and Closing the System Opening the System Closing the System Removing the Expansion Card Stabilizer Installing the Expansion Card StabilizerExpansion Card Stabilizer Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Removing and Installing the Cooling Shroud Hard Drives Removing a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hot-Swap Hard Drive Removing or Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard Drive Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Installing a Hot-Swap Hard Drive Into a Drive Carrier Optical Drives Removing an Optical Drive Installing an Optical Drive 10. Removing and Installing an Optical Drive Installing System Components 11. Installing Optical Drive Shoulder Screws Power Supply Removing a Power Supply Installing a Power Supply 12. Removing and Replacing a Power Supply System Fan Removing the System Fan Installing the System Fan 13. Removing the System Fan General Memory Module Installation Guidelines System Memory Available Sample Udimm Memory Configurations Memory Sockets ProcessorMode-Specific Guidelines Installing Memory Modules 100 14. Installing and Removing a Memory Module 101 Removing Memory Modules 102 103 Expansion Card Installation GuidelinesExpansion Cards Allowed Card? Installing an Expansion Card104 105 15. Removing and Installing an Expansion Card 106 Removing an Expansion Card 107 108 Installing an iDRAC6 Express CardIDRAC6 Express Card Optional Removing an iDRAC6 Express Card Optional 109 Internal USB Memory Keys 110 17. Removing or Installing a USB Memory Key 111 112 ProcessorRemoving a Processor 18. Installing and Removing the Heat Sink 113 114 19. Removing a Processor Installing a Processor 115 116 System BatteryReplacing the System Battery 20. Replacing the System Battery 117 118 Chassis Intrusion SwitchRemoving the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 119 120 Control Panel AssemblyRemoving the Control Panel Assembly 22. Removing and Installing the Control Panel 121 Installing the Control Panel Assembly Sata BackplaneRemoving the Sata Backplane 122 23. Removing and Installing a Sata Backplane 123 Installing the Sata Backplane System BoardRemoving the System Board 124 125 Installing the System Board 126 127 128 Troubleshooting Your System 129 Troubleshooting External Connections Troubleshooting the Video SubsystemTroubleshooting a USB Device 130 131 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 132 133 134 Troubleshooting a Damaged SystemTroubleshooting the System Battery Troubleshooting the Power Supply 135 136 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 137 138 Troubleshooting an Internal USB Key 139 Troubleshooting an Optical Drive 140 Troubleshooting a Hard Drive 141 Troubleshooting the Perc S300 Controller 142 Troubleshooting Expansion Cards 143 Troubleshooting the Processor 144 145 146 147 Using Online DiagnosticsEmbedded System Diagnostics Features 148 When to Use the Embedded System DiagnosticsRunning the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results 150 151 System Board Jumper Settings DescriptionSystem Board Jumpers System Board Connectors 152 System Board Jumpers and Connectors Description 153 154 Intrusion Sata Backplane Board Connectors 155 Disabling a Forgotten Password 156 Contacting Dell 157 158 Index 159 160 Post 161 162 USB 163 164