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Dell NX200 owner manual Troubleshooting Your System 129

Models: NX200

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4 Troubleshooting Your System	129
Safety First—For You and Your System	129
Troubleshooting System Startup Failure	129
Troubleshooting External Connections	130
Troubleshooting the Video Subsystem	130
Troubleshooting a USB Device	130
Troubleshooting a Serial I/O Device	131
Troubleshooting a NIC	131
Troubleshooting a Wet System	132
Troubleshooting a Damaged System	134
Troubleshooting the System Battery	134
Troubleshooting the Power Supply	135
Troubleshooting System Cooling Problems	135
Troubleshooting a Fan	136
Troubleshooting System Memory	137
Troubleshooting an Internal USB Key	139
Troubleshooting an Optical Drive	140
Troubleshooting a Hard Drive	141
Troubleshooting the PERC S300 Controller	142
Troubleshooting Expansion Cards	143
Troubleshooting the Processor	144

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Contents

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Dell NX200 owner manual Troubleshooting Your System 129

Contents

Dell PowerVault NX200 Systems July Contents Other Information You May Need Choosing the System Boot ModeEntering the Uefi Boot Manager Embedded System Management Opening and Closing the SystemRemoving the Cooling Shroud Installing the Cooling Shroud 103 IDRAC6 Express Card Optional 108110 111Troubleshooting Your System 129 136147 151147 151Contents Accessing System Features During Startup Keystroke DescriptionFront-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Hold the power button for five secondsLCD Panel Features LCD Panel FeaturesHome Screen Buttons DescriptionSetup Menu Option DescriptionView Menu BMC, iSCSIn or NETnHard-Drive Indicator Patterns ConditionBack-Panel Features and Indicators Indicator, Button, or Icon Description Connector Indicator Indicator Code Guidelines for Connecting External DevicesNIC Indicator Codes Power Supply Indicator Codes Power Supply Status IndicatorRemoving LCD Status Messages LCD Status MessagesViewing Status Messages LCD Status Messages Code Text Causes Corrective Actions Specified processor Reseat the processor Started Guide Bus parity error Specified power supplys Check the AC power Reported a PCI system Determined that More information, Memory detected, but is See Troubleshooting E2017 Timer refresh Timer refresh failure. failure System management Remove AC power to System Bios could See Troubleshooting SEL is full Check the SEL for more System Messages System Messages Causes Corrective ActionsSystem configuration Processor speed may be If not an intentional setting OS NIC interface is set Check the system An invalid system Run the System Setup Invalid memory Ensure that the memory Memtest lane Faulty system board See Getting Help on Configuration Modules are installed in a Faulty hard drive, USB Replace the USB medium Geometry Incorrect Time or Check the Time and Date System halted after Fatal system error Reduced functionality See General Memory Diagnostics Messages Alert MessagesOther Information You May Need Using the System Setup Program and Uefi Boot Manager Choosing the System Boot ModeEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Keys ActionSystem Setup Options Main ScreenOption Description Memory Settings Screen Logged in the system event logProcessor Settings Screen Sata Settings ScreenDrive Emulation Type fields Boot Settings ScreenNot installed in the same boot mode Integrated Devices Screen NIC2PCI IRQ Assignment Screen Serial Communication ScreenPower Management Screen Embedded Server Management Screen OptionalPower System Security ScreenEncryption keys cannot be restored. Back up Diagnostic screenTPM keys prior to enabling this option Do so by qualified support personnel or byEntering the Uefi Boot Manager Exit ScreenUsing the Uefi Boot Manager Navigation Keys Uefi Boot Manager ScreenSystem Utilities Screen System and Setup Password FeaturesUefi Boot Settings Screen Using the System Password Assigning a System PasswordUsing Your System Password to Secure Your System Deleting or Changing an Existing System PasswordUsing the Setup Password Assigning a Setup PasswordEmbedded System Management Operating With a Setup Password EnabledDeleting or Changing an Existing Setup Password Baseboard Management Controller Configuration Entering the BMC Setup ModuleIDRAC Configuration Utility Entering the iDRAC Configuration UtilityUsing the System Setup Program and Uefi Boot Manager Recommended Tools Inside the SystemInside the System Front Bezel Removing the Front BezelRemoving the Front Bezel Insert Installing the Front BezelFront Bezel Inserts Removing an EMI Filler Panel Installing the Front Bezel InsertEMI Filler Panel Installing an EMI Filler Panel Removing and Installing an EMI Filler PanelOpening and Closing the System Opening the SystemClosing the System Removing the Expansion Card Stabilizer Installing the Expansion Card StabilizerExpansion Card Stabilizer Cooling Shroud Removing the Cooling ShroudInstalling the Cooling Shroud Removing and Installing the Cooling ShroudHard Drives Removing a Hard-Drive BlankInstalling a Hard-Drive Blank Removing a Hot-Swap Hard DriveRemoving or Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard Drive Removing a Hot-Swap Hard Drive From a Hard-Drive CarrierInstalling a Hot-Swap Hard Drive Into a Drive Carrier Optical Drives Removing an Optical DriveInstalling an Optical Drive 10. Removing and Installing an Optical DriveInstalling System Components 11. Installing Optical Drive Shoulder Screws Power Supply Removing a Power SupplyInstalling a Power Supply 12. Removing and Replacing a Power SupplySystem Fan Removing the System FanInstalling the System Fan 13. Removing the System FanGeneral Memory Module Installation Guidelines System MemoryAvailable Sample Udimm Memory Configurations Memory Sockets ProcessorMode-Specific Guidelines Installing Memory Modules 10014. Installing and Removing a Memory Module 101Removing Memory Modules 102103 Expansion Card Installation GuidelinesExpansion Cards Allowed Card? Installing an Expansion Card104 105 15. Removing and Installing an Expansion Card 106Removing an Expansion Card 107108 Installing an iDRAC6 Express CardIDRAC6 Express Card Optional Removing an iDRAC6 Express Card Optional 109Internal USB Memory Keys 11017. Removing or Installing a USB Memory Key 111112 ProcessorRemoving a Processor 18. Installing and Removing the Heat Sink 113114 19. Removing a ProcessorInstalling a Processor 115116 System BatteryReplacing the System Battery 20. Replacing the System Battery 117118 Chassis Intrusion SwitchRemoving the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 119120 Control Panel AssemblyRemoving the Control Panel Assembly 22. Removing and Installing the Control Panel 121Installing the Control Panel Assembly Sata BackplaneRemoving the Sata Backplane 12223. Removing and Installing a Sata Backplane 123Installing the Sata Backplane System BoardRemoving the System Board 124125 Installing the System Board 126127 128 Troubleshooting Your System 129Troubleshooting External Connections Troubleshooting the Video SubsystemTroubleshooting a USB Device 130131 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 132133 134 Troubleshooting a Damaged SystemTroubleshooting the System Battery Troubleshooting the Power Supply 135136 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 137138 Troubleshooting an Internal USB Key 139Troubleshooting an Optical Drive 140Troubleshooting a Hard Drive 141Troubleshooting the Perc S300 Controller 142Troubleshooting Expansion Cards 143Troubleshooting the Processor 144145 146 147 Using Online DiagnosticsEmbedded System Diagnostics Features 148 When to Use the Embedded System DiagnosticsRunning the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results 150151 System Board Jumper Settings DescriptionSystem Board Jumpers System Board Connectors 152System Board Jumpers and Connectors Description 153154 IntrusionSata Backplane Board Connectors 155Disabling a Forgotten Password 156Contacting Dell 157158 Index 159160 Post 161162 USB 163164