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Dell NX200 owner manual

Models: NX200

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5Ensure that each processor and heat sink are properly installed. See "Installing a Processor" on page 115.

6Replace the cooling shroud. See "Installing the Cooling Shroud" on page 83.

7Close the system. See "Closing the System" on page 80.

8Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

9Run the appropriate online diagnostic test.

If a problem is still indicated, see "Getting Help" on page 157.

Troubleshooting Your System

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Dell NX200 owner manual

Contents

Dell PowerVault NX200 Systems July Contents Choosing the System Boot Mode Entering the Uefi Boot ManagerOther Information You May Need Opening and Closing the System Embedded System ManagementRemoving the Cooling Shroud Installing the Cooling Shroud 111 103IDRAC6 Express Card Optional 108 110136 Troubleshooting Your System 129151 147151 147Contents Keystroke Description Accessing System Features During StartupFront-Panel Features and Indicators Hold the power button for five seconds Item Indicator, Button, or Icon Description ConnectorLCD Panel Features LCD Panel FeaturesButtons Description Home ScreenOption Description Setup MenuBMC, iSCSIn or NETn View MenuCondition Hard-Drive Indicator PatternsBack-Panel Features and Indicators Indicator, Button, or Icon Description Connector Guidelines for Connecting External Devices NIC Indicator CodesIndicator Indicator Code Power Supply Status Indicator Power Supply Indicator CodesLCD Status Messages Viewing Status MessagesRemoving LCD Status Messages LCD Status Messages Code Text Causes Corrective Actions Specified processor Reseat the processor Started Guide Bus parity error Specified power supplys Check the AC power Reported a PCI system Determined that More information, Memory detected, but is See Troubleshooting E2017 Timer refresh Timer refresh failure. failure System management Remove AC power to System Bios could See Troubleshooting SEL is full Check the SEL for more System Messages Causes Corrective Actions System MessagesSystem configuration Processor speed may be If not an intentional setting OS NIC interface is set Check the system An invalid system Run the System Setup Invalid memory Ensure that the memory Memtest lane Faulty system board See Getting Help on Configuration Modules are installed in a Faulty hard drive, USB Replace the USB medium Geometry Incorrect Time or Check the Time and Date System halted after Fatal system error Reduced functionality See General Memory Alert Messages Diagnostics MessagesOther Information You May Need Choosing the System Boot Mode Using the System Setup Program and Uefi Boot ManagerKeys Action Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Navigation KeysMain Screen System Setup OptionsOption Description Logged in the system event log Memory Settings ScreenSata Settings Screen Processor Settings ScreenBoot Settings Screen Not installed in the same boot modeDrive Emulation Type fields NIC2 Integrated Devices ScreenSerial Communication Screen PCI IRQ Assignment ScreenEmbedded Server Management Screen Optional Power Management ScreenSystem Security Screen PowerDo so by qualified support personnel or by Encryption keys cannot be restored. Back upDiagnostic screen TPM keys prior to enabling this optionExit Screen Entering the Uefi Boot ManagerUefi Boot Manager Screen Using the Uefi Boot Manager Navigation KeysSystem and Setup Password Features Uefi Boot Settings ScreenSystem Utilities Screen Assigning a System Password Using the System PasswordDeleting or Changing an Existing System Password Using Your System Password to Secure Your SystemAssigning a Setup Password Using the Setup PasswordOperating With a Setup Password Enabled Deleting or Changing an Existing Setup PasswordEmbedded System Management Entering the BMC Setup Module Baseboard Management Controller ConfigurationEntering the iDRAC Configuration Utility IDRAC Configuration UtilityUsing the System Setup Program and Uefi Boot Manager Inside the System Recommended ToolsInside the System Removing the Front Bezel Front BezelInstalling the Front Bezel Front Bezel InsertsRemoving the Front Bezel Insert Installing the Front Bezel Insert EMI Filler PanelRemoving an EMI Filler Panel Removing and Installing an EMI Filler Panel Installing an EMI Filler PanelOpening the System Opening and Closing the SystemClosing the System Installing the Expansion Card Stabilizer Expansion Card StabilizerRemoving the Expansion Card Stabilizer Removing the Cooling Shroud Cooling ShroudRemoving and Installing the Cooling Shroud Installing the Cooling ShroudRemoving a Hard-Drive Blank Hard DrivesRemoving a Hot-Swap Hard Drive Installing a Hard-Drive BlankRemoving or Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Removing and Installing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Into a Drive Carrier Removing an Optical Drive Optical Drives10. Removing and Installing an Optical Drive Installing an Optical DriveInstalling System Components 11. Installing Optical Drive Shoulder Screws Removing a Power Supply Power Supply12. Removing and Replacing a Power Supply Installing a Power SupplyRemoving the System Fan System Fan13. Removing the System Fan Installing the System FanSystem Memory General Memory Module Installation GuidelinesSample Udimm Memory Configurations Memory Sockets Processor Mode-Specific GuidelinesAvailable 100 Installing Memory Modules101 14. Installing and Removing a Memory Module102 Removing Memory ModulesExpansion Card Installation Guidelines Expansion Cards103 Installing an Expansion Card 104Allowed Card? 105 106 15. Removing and Installing an Expansion Card107 Removing an Expansion CardInstalling an iDRAC6 Express Card IDRAC6 Express Card Optional108 109 Removing an iDRAC6 Express Card Optional110 Internal USB Memory Keys111 17. Removing or Installing a USB Memory KeyProcessor Removing a Processor112 113 18. Installing and Removing the Heat Sink19. Removing a Processor 114115 Installing a ProcessorSystem Battery Replacing the System Battery116 117 20. Replacing the System BatteryChassis Intrusion Switch Removing the Chassis Intrusion Switch118 119 Installing the Chassis Intrusion SwitchControl Panel Assembly Removing the Control Panel Assembly120 121 22. Removing and Installing the Control Panel122 Installing the Control Panel AssemblySata Backplane Removing the Sata Backplane123 23. Removing and Installing a Sata Backplane124 Installing the Sata BackplaneSystem Board Removing the System Board125 126 Installing the System Board127 128 129 Troubleshooting Your System130 Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting a USB DeviceTroubleshooting a Serial I/O Device Troubleshooting a NIC131 132 Troubleshooting a Wet System133 Troubleshooting a Damaged System Troubleshooting the System Battery134 135 Troubleshooting the Power SupplyTroubleshooting System Cooling Problems Troubleshooting a Fan136 137 Troubleshooting System Memory138 139 Troubleshooting an Internal USB Key140 Troubleshooting an Optical Drive141 Troubleshooting a Hard Drive142 Troubleshooting the Perc S300 Controller143 Troubleshooting Expansion Cards144 Troubleshooting the Processor145 146 Using Online Diagnostics Embedded System Diagnostics Features147 When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics148 Selecting Diagnostics Options System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for Testing150 Viewing Information and ResultsSystem Board Jumper Settings Description System Board Jumpers151 152 System Board Connectors153 System Board Jumpers and Connectors DescriptionIntrusion 154155 Sata Backplane Board Connectors156 Disabling a Forgotten Password157 Contacting Dell158 159 Index160 161 Post162 163 USB164