145 | Dell NX200 specification

5Ensure that each processor and heat sink are properly installed. See "Installing a Processor" on page 115.

6Replace the cooling shroud. See "Installing the Cooling Shroud" on page 83.

7Close the system. See "Closing the System" on page 80.

8Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

9Run the appropriate online diagnostic test.

If a problem is still indicated, see "Getting Help" on page 157.

Troubleshooting Your System

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Dell NX200 owner manual 145

Contents

Dell PowerVault NX200 Systems July Contents Choosing the System Boot Mode Entering the Uefi Boot ManagerOther Information You May Need Opening and Closing the System Embedded System Management Removing the Cooling Shroud Installing the Cooling Shroud 111 103IDRAC6 Express Card Optional 108 110 136 Troubleshooting Your System 129 151 147151 147 Contents Keystroke Description Accessing System Features During Startup Front-Panel Features and Indicators Hold the power button for five seconds Item Indicator, Button, or Icon Description Connector LCD Panel Features LCD Panel Features Buttons Description Home Screen Option Description Setup Menu BMC, iSCSIn or NETn View Menu Condition Hard-Drive Indicator Patterns Back-Panel Features and Indicators Indicator, Button, or Icon Description Connector Guidelines for Connecting External Devices NIC Indicator CodesIndicator Indicator Code Power Supply Status Indicator Power Supply Indicator Codes LCD Status Messages Viewing Status MessagesRemoving LCD Status Messages LCD Status Messages Code Text Causes Corrective Actions Specified processor Reseat the processor Started Guide Bus parity error Specified power supplys Check the AC power Reported a PCI system Determined that More information, Memory detected, but is See Troubleshooting E2017 Timer refresh Timer refresh failure. failure System management Remove AC power to System Bios could See Troubleshooting SEL is full Check the SEL for more System Messages Causes Corrective Actions System Messages System configuration Processor speed may be If not an intentional setting OS NIC interface is set Check the system An invalid system Run the System Setup Invalid memory Ensure that the memory Memtest lane Faulty system board See Getting Help on Configuration Modules are installed in a Faulty hard drive, USB Replace the USB medium Geometry Incorrect Time or Check the Time and Date System halted after Fatal system error Reduced functionality See General Memory Alert Messages Diagnostics Messages Other Information You May Need Choosing the System Boot Mode Using the System Setup Program and Uefi Boot Manager Keys Action Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Navigation Keys Main Screen System Setup Options Option Description Logged in the system event log Memory Settings Screen Sata Settings Screen Processor Settings Screen Boot Settings Screen Not installed in the same boot modeDrive Emulation Type fields NIC2 Integrated Devices Screen Serial Communication Screen PCI IRQ Assignment Screen Embedded Server Management Screen Optional Power Management Screen System Security Screen Power Do so by qualified support personnel or by Encryption keys cannot be restored. Back upDiagnostic screen TPM keys prior to enabling this option Exit Screen Entering the Uefi Boot Manager Uefi Boot Manager Screen Using the Uefi Boot Manager Navigation Keys System and Setup Password Features Uefi Boot Settings ScreenSystem Utilities Screen Assigning a System Password Using the System Password Deleting or Changing an Existing System Password Using Your System Password to Secure Your System Assigning a Setup Password Using the Setup Password Operating With a Setup Password Enabled Deleting or Changing an Existing Setup PasswordEmbedded System Management Entering the BMC Setup Module Baseboard Management Controller Configuration Entering the iDRAC Configuration Utility IDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Inside the System Recommended Tools Inside the System Removing the Front Bezel Front Bezel Installing the Front Bezel Front Bezel InsertsRemoving the Front Bezel Insert Installing the Front Bezel Insert EMI Filler PanelRemoving an EMI Filler Panel Removing and Installing an EMI Filler Panel Installing an EMI Filler Panel Opening the System Opening and Closing the System Closing the System Installing the Expansion Card Stabilizer Expansion Card StabilizerRemoving the Expansion Card Stabilizer Removing the Cooling Shroud Cooling Shroud Removing and Installing the Cooling Shroud Installing the Cooling Shroud Removing a Hard-Drive Blank Hard Drives Removing a Hot-Swap Hard Drive Installing a Hard-Drive Blank Removing or Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Removing and Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Into a Drive Carrier Removing an Optical Drive Optical Drives 10. Removing and Installing an Optical Drive Installing an Optical Drive Installing System Components 11. Installing Optical Drive Shoulder Screws Removing a Power Supply Power Supply 12. Removing and Replacing a Power Supply Installing a Power Supply Removing the System Fan System Fan 13. Removing the System Fan Installing the System Fan System Memory General Memory Module Installation Guidelines Sample Udimm Memory Configurations Memory Sockets Processor Mode-Specific GuidelinesAvailable 100 Installing Memory Modules 101 14. Installing and Removing a Memory Module 102 Removing Memory Modules Expansion Card Installation Guidelines Expansion Cards103 Installing an Expansion Card 104Allowed Card? 105 106 15. Removing and Installing an Expansion Card 107 Removing an Expansion Card Installing an iDRAC6 Express Card IDRAC6 Express Card Optional108 109 Removing an iDRAC6 Express Card Optional 110 Internal USB Memory Keys 111 17. Removing or Installing a USB Memory Key Processor Removing a Processor112 113 18. Installing and Removing the Heat Sink 19. Removing a Processor 114 115 Installing a Processor System Battery Replacing the System Battery116 117 20. Replacing the System Battery Chassis Intrusion Switch Removing the Chassis Intrusion Switch118 119 Installing the Chassis Intrusion Switch Control Panel Assembly Removing the Control Panel Assembly120 121 22. Removing and Installing the Control Panel 122 Installing the Control Panel AssemblySata Backplane Removing the Sata Backplane 123 23. Removing and Installing a Sata Backplane 124 Installing the Sata BackplaneSystem Board Removing the System Board 125 126 Installing the System Board 127 128 129 Troubleshooting Your System 130 Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC131 132 Troubleshooting a Wet System 133 Troubleshooting a Damaged System Troubleshooting the System Battery134 135 Troubleshooting the Power Supply Troubleshooting System Cooling Problems Troubleshooting a Fan136 137 Troubleshooting System Memory 138 139 Troubleshooting an Internal USB Key 140 Troubleshooting an Optical Drive 141 Troubleshooting a Hard Drive 142 Troubleshooting the Perc S300 Controller 143 Troubleshooting Expansion Cards 144 Troubleshooting the Processor 145 146 Using Online Diagnostics Embedded System Diagnostics Features147 When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics148 Selecting Diagnostics Options System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for Testing 150 Viewing Information and Results System Board Jumper Settings Description System Board Jumpers151 152 System Board Connectors 153 System Board Jumpers and Connectors Description Intrusion 154 155 Sata Backplane Board Connectors 156 Disabling a Forgotten Password 157 Contacting Dell 158 159 Index 160 161 Post 162 163 USB 164