Emerson PMPPC7448 Development Mezzanine Card:Troubleshooting, Technical Support, Product Repair

Development Mezzanine Card:Troubleshooting

TROUBLESHOOTING

In case of difficulty, use this checklist:

❐Be sure the PmPPC7448 module is seated firmly on the baseboard and that the baseboard is seated firmly in the card cage.

❐Verify the boot jumper settings (see Fig. 10-7).

❐If booting from EEPROM (U2), make sure the device is properly oriented in the socket.

❐Be sure the system is not overheating.

❐Check your power supply for proper DC voltages. If possible, use an oscilloscope to look for excessive power supply ripple or noise (over 50 mVpp below 10 MHz).

Technical Support

If you need help resolving a problem with your DMC, visit http://www.emersonembeddedcomputing.com/contact/postsalessupport.html on the Internet or send e-mail to support@artesyncp.com. If you do not have Internet access, please call Emerson for further assistance:

(800)327-1251 or (608)826-8006 (US)

44-131-475-7070 (UK)

Please have the following information available:

•the DMC serial number and product identification (ID)

•the PmPPC7448 serial number and product ID

•the monitor revision level (if applicable)

•version and part number of the operating system (if applicable)

Product Repair

If you plan to return the board to Emerson Network Power for service, call (800) 356-9602 and ask for our Test and Repair Services department (or send e-mail to serviceinfo@artesyncp.com) to obtain a return merchandise authorization (RMA) number. We will ask you to list which items you are returning and the board serial number, plus your purchase order number and billing information if your DMC is out of warranty. Contact our Test and Repair Services department for any warranty questions. If you return the board, be sure to enclose it in an antistatic bag, such as the one in which it was originally shipped. Send it prepaid to:

10006757-02 PmPPC7448 User’s Manual

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