Solving Problems, Checking for Software Updates | Epson WF2660

Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates

Product Status Messages

Running a Product Check

Resetting Control Panel Defaults

Solving Setup Problems

Solving Network Problems

Solving Copying Problems

Solving Paper Problems

Solving Problems Printing from a Computer

Solving Page Layout and Content Problems

Solving Print Quality Problems

Solving Scanning Problems

Solving Scanned Image Quality Problems

Solving Faxing Problems

When to Uninstall Your Product Software

Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software. You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site (U.S. downloads or Canadian downloads).

•Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here:

•Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar

•On the Maintenance tab in the printer settings window

You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.

•OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.

238

Image 238

Epson WF2660 manual Solving Problems, Checking for Software Updates

Contents

WF-2660 Users Guide Page Contents Placing Originals on the Product Loading PaperCopying Printing from a Computer Double-sided Printing Options Windows Scanning 119 Faxing 152Page Replacing Ink Cartridges 204 Adjusting Print Quality 217Solving Problems 238 233Page Technical Specifications 286 296 Page WF-2660 Users Guide Control Panel Buttons and Lights Using the Control PanelParent topic Product Basics Status Icons Icon Description Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing the LCD Screen Language Adjusting Control Panel Sounds Select Common Settings Adjusting the Screen Brightness Select Button Press Select Common Settings Select LCD Brightness Product Parts Locations Product Parts Top and Front Parent topic Product Parts Locations Product Parts Paper Path Product Parts Inside LAN port USB port Using Eco Mode and Other Power Saving SettingsProduct Parts Back Line port EXT port Changing the Sleep Timer Settings Changing the Eco SettingsSelect Configure Changing the Power Off Timer Settings Select Common Settings Select Sleep Timer Select Common Settings Select Power Off Timer Epson Connect Solutions for Smartphones, Tablets, and MoreParent topic Product Basics Related tasks Using the Epson iPrint Mobile App Using Epson Email PrintRelated topics Using Epson Remote Print Using Epson Scan to Cloud Using Google Cloud Print Using AirPrintParent topic Product Basics Related topics Setting Up Google Cloud Print on a Chromebook Select the Google Cloud Print Services option Click Register Printing and Scanning with NFC from Your Android Device Click Add Device Parent topic Product Basics Related topics Wi-Fi or Wired Networking Wi-Fi Infrastructure Mode Setup Selecting Wireless Network Settings From the Control Panel Select Network Settings Select Wi-Fi Setup Select Wi-Fi Setup Wizard Wi-Fi Direct Mode Setup Access point mode Enabling Wi-Fi Direct ModePeer-to-peer mode Select Connection Setup Wi-Fi Protected Setup WPS Select Network Settings Using WPS to Connect to a NetworkSelect Push Button Setup WPS Printing a Network Status Sheet Select Print Status Sheet Changing a USB Connection to a Wi-Fi Connection Accessing the Web Config UtilityChanging or Updating Network Connections Changing a Wi-Fi Connection to a Wired Network Connection Connecting to a New Wi-Fi Router Disabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper Loading Paper for Documents in the Cassette Pull out the paper cassette Slide the edge guides outward Page Page Parent topic Loading Paper Related references Loading Paper for Photos in the Cassette Page Page Page Parent topic Loading Paper Related references Loading Envelopes in the Cassette Page Page Parent topic Loading Paper Related tasks Paper Loading CapacityPaper type Loading capacity Parent topic Loading Paper Available Epson PapersPaper Type Size Part number Sheet count Paper Type Size Part number Sheet count Borderless Paper Types Borderless Paper Type CompatibilityBorderless Paper Sizes Selecting the Paper Settings Control Panel Select Paper Setup Select Paper Size Paper Type Settings Control PanelFor this paper Select this Paper Type setting Select Paper Type Paper Type Settings Printing Software For this paper Select this Paper Type or Media Type setting Selecting Default Paper Settings Selecting the Default Paper Source Settings Select Printer Settings Paper Source Options Selecting Universal Print Settings Select Universal Print Settings Universal Print Settings Options Parent topic Selecting Universal Print Settings Placing Originals on the Product Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Automatic Document Feeder ADF Specifications Related topics Copying Copying Documents or Photos Parent topic Copying Related references Paper Size Settings CopyingParent topic Copying Copying Options Page Selecting Basic Print Settings Windows Printing with WindowsPage Print Quality Options Windows Selecting Double-sided Printing Settings Windows Page Page Double-sided Printing Options Windows Binding Edge Options Start Print Density Adjustments WindowsBinding Margin Options Create Folded Booklet Options Selecting Additional Layout and Print Options Windows Related tasks Color Controls Custom Color Correction Options WindowsFix Photo Additional Settings Options Rotate 180º No Color AdjustmentImage Options and Additional Settings Windows Image Options Emphasize Text High Speed Header/Footer Settings WindowsMirror Image Selecting a Printing Preset Windows Click the Main or More Options tab Selecting Extended Settings Windows Check Paper Width Before Printing Extended Settings WindowsEnable Epson Status Monitor Thick Paper and Envelopes Printing Your Document or Photo Windows Parent topic Printing with Windows Selecting Default Print Settings Windows Checking Print Status Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Select Software Update Settings Printing with OS Selecting Basic Print Settings OS 105 106 Normal Vivid Print Quality Options OSNormal Fine Expansion Selecting Page Setup Settings OSPrint Options OS Grayscale Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments OS Two-sided Printing Options Long-Edge binding Adjustments Print DensityManaging Color OS Short-Edge binding Color Matching and Color Options OS Color Matching Settings Epson Color ControlsColorSync Selecting Printing Preferences OS Color Options Settings Manual SettingsOff No Color Adjustment Select Driver or Options Permit temporary black printing Quiet ModePrinting Preferences OS High Speed Printing Printing Your Document or Photo OS Establish bidirectional communication OS X 10.6/10.7 Checking Print Status OSOS X 10.8/10.9 Cancelling Printing Using a Product Button Starting a Scan Starting a Scan Using the Product Control PanelParent topic Scanning Related topics Changing Default Scan Button Settings Starting a Scan Using the Epson Scan Icon Click Make Job Settings You see an Epson Scan window like this Starting a Scan from a Scanning Program 124 Selecting the Scan Mode Selecting Epson Scan SettingsScan Modes Scanning in Office Mode You see this window Available Document Source Settings Office Mode Related concepts Scanner Glass Selecting a Scan Area Office ModeAuto Detect 130 131 Descreening Available Image Adjustments Office ModeUnsharp Mask Text Enhancement Scanning in Professional Mode 134 135 Selecting a Scan Area Professional Mode Available Document Source Settings Professional ModeAvailable Image Types Professional Mode Bit Color 137 138 Available Image Adjustments Professional Mode Backlight Correction Histogram AdjustmentColor Restoration Dust Removal Color Balance Selecting a Scan Size Professional ModeSaturation Color Palette 142 143 Thumbnail preview Scan Resolution GuidelinesImage Preview Guidelines Normal preview 145 Selecting Scan File Settings 147 File Formats Bitmap *.bmp Available Scanned File Types and Optional SettingsOptional Settings Overwrite any files with the same name Jpeg *.jpg Open image folder after scanning Scanning with OS X Using Image CaptureShow this dialog box before next scan Show Add Page dialog after scanning 150 Available Scan Settings OS X Image Capture Image Correction Connecting a Telephone or Answering Machine Faxing 153 DSL connection Isdn connection 156 Parent topic Faxing Related tasks Parent topic Faxing Setting Up Fax FeaturesSetting Up Fax Features Using the Product Control Panel Selecting Your Country or Region Selecting the Date and Time Select Date/Time Settings Select Daylight Saving Time Select Date/Time Using the Fax Setting Wizard 162 Select Basic Settings Select Line Type Selecting the Line Type 164 Setting the Number of Rings to Answer Select Receive Settings Selecting Fax Output Settings Select Fax Output 167 Save to Computer Output Settings FaxSetting Options Description Fax Output Save to Inbox Auto Reduction Selecting Advanced Fax Settings Medium14,400bps Basic Settings FaxSetting Options Description Fax Speed Fast33,600bps Slow9,600bps Security Settings Fax Receive Settings FaxSetting Options Description Receive Mode Manual Auto Printing Fax Reports Setting Up Fax Features Using the Fax Utility Windows 174 Setting Up Fax Features Using the Fax Utility OS Select Fax Settings Setting Up Contacts and Contact Groups Setting Up Contacts Using the Product Control Panel Creating a Contact Select Add Entry Editing or Deleting a Contact 180 Creating a Contact Group Select Add Group Editing or Deleting a Group 184 Select FAX Utility. You see this window Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 189 Sending Faxes from the Product Control Panel Sending FaxesParent topic Sending Faxes Faxing from the Control Panel 191 Fax Send Settings Dialing Fax Numbers from a Connected Telephone Sending a Fax at a Specified Time Select Send Fax Later Sending Faxes Using the Fax Utility Windows 196 Sending Faxes Using the Fax Utility OS Parent topic Sending Faxes 198 199 Receiving Faxes Fax Reception Receiving Faxes Manually Receiving Faxes AutomaticallyReceiving a Fax by Polling Viewing a Fax on the LCD Screen 203 Checking Cartridge Status on the LCD Screen Check Cartridge StatusSelect Ink Levels Checking Cartridge Status with Windows 206 207 Checking Cartridge Status with OS Purchase Epson Ink Cartridges Ink Cartridge Part Numbers Ink color Part number Standard-capacity High-capacity Removing and Installing Ink CartridgesColor button 211 212 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows Printing with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Checking the Nozzles Using the Product Control Panel Print Head MaintenancePrint Head Nozzle Check 218 Print head is clean Print head needs cleaning Checking the Nozzles Using a Computer Utility Select Nozzle Check You see a window like this Click Print 222 Cleaning the Print Head Using the Product Control Panel Print Head CleaningSelect Maintenance Select Print Head Cleaning Cleaning the Print Head Using a Computer Utility Select Print Nozzle Check Pattern 225 If there are no gaps, click Finish Select Maintenance Aligning the Print Head Using the Product Control PanelPrint Head Alignment 228 Aligning the Print Head Using a Computer Utility Select Print Head Alignment Vertical alignment Cleaning the Paper Guide Horizontal alignment 232 Cleaning and Transporting Your Product Cleaning Your Product 234 Transporting Your Product 236 237 Solving Problems Checking for Software Updates Dial Tone Detection setting LCD screen message Condition/solutionProduct Status Messages Running a Product Check 241 Resetting Control Panel Defaults Noise After Ink Installation Solving Setup ProblemsSoftware Installation Problems Solving Network Problems Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Product Makes Noise When It Sits for a While Solving Copying ProblemsProduct Makes Noise, But Nothing Copies Solving Paper Problems Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette 253 Paper Jam Problems in the Duplexer Rear Cover 255 256 Document Jams in the Automatic Document Feeder Carefully remove any jammed pages Close the ADF cover, then open the document cover 260 261 Solving Problems Printing from a Computer Paper Ejection Problems Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Error After Cartridge ReplacementClick the Monitoring Preferences button 265 Inverted Image Solving Page Layout and Content ProblemsToo Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Windows, delete all print jobs from the Windows Spooler Slanted Printout Solving Print Quality ProblemsWhite or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning Problems Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Solving Scanned Image Quality Problems Image Consists of a Few Dots Only Straight Lines in an Image Appear Crooked Line of Dots Appears in All Scanned ImagesImage is Distorted or Blurry Image is Too Dark Auto Exposure Brightness Histogram AdjustmentImage Colors are Patchy at the Edges Back of Original Image Appears in Scanned Image Scanned Image Colors Do Not Match Original Colors Scan Area is Not Adjustable in Thumbnail PreviewScanned Image Edges are Cropped Solving Faxing Problems Cannot Send or Receive Faxes Parent topic Solving Faxing Problems Uninstalling Product Software Windows When to Uninstall Your Product SoftwareWindows 8.x Select Epson Event Manager and click Uninstall Uninstalling Product Software OS Click Uninstall Purchase Supplies and Accessories Where to Get HelpInternet Support Speak to a Support Representative Technical Specifications Windows System Requirements Scanning Specifications OS X System Requirements Automatic Document Feeder ADF Specifications Fax Specifications Paper Specifications Single sheets normal printing Printable Area SpecificationsSingle sheets borderless printing Ink Cartridge Specifications Envelopes Dimension Specifications Electrical Specifications Interface Specifications Environmental SpecificationsNetwork Interface Specifications Safety and Approvals Specifications 295 General Product Safety Instructions Important Safety InstructionsParent topic Notices 297 Ink Cartridge Safety Instructions Telephone Equipment Safety Instructions Wireless Connection Safety InstructionsLCD Screen Safety Instructions FCC Compliance Statement For United States Users 301 For Canadian Users Software NoticeParent topic Notices Related tasks Trademarks Copyright Notice LibTIFF Software Acknowledgment Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products Copyright Attribution