Solving Network Problems | Epson WF2660 guide

OS X System Requirements

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in OS X Printer Window

Cannot Print Over a Network

Cannot Scan Over a Network

Parent topic: Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

•If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.

•Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.

•Verify that your router or access point is operating correctly by connecting to it from your computer or another device.

•You may need to disable the firewall and any anti-virus software on your wireless router or access point.

•Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To

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Epson WF2660 manual Solving Network Problems, Product Cannot Connect to a Wireless Router or Access Point

Contents

WF-2660 Users Guide Page Contents Placing Originals on the Product Loading PaperCopying Printing from a Computer Double-sided Printing Options Windows Scanning 119 Faxing 152Page Adjusting Print Quality 217 Solving Problems 238Replacing Ink Cartridges 204 233Page Technical Specifications 286 296 Page WF-2660 Users Guide Control Panel Buttons and Lights Using the Control PanelParent topic Product Basics Status Icons Icon Description Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing the LCD Screen Language Adjusting Control Panel Sounds Select Common Settings Adjusting the Screen Brightness Select Button Press Select Common Settings Select LCD Brightness Product Parts Locations Product Parts Top and Front Parent topic Product Parts Locations Product Parts Paper Path Product Parts Inside Using Eco Mode and Other Power Saving Settings Product Parts BackLAN port USB port Line port EXT port Changing the Sleep Timer Settings Changing the Eco SettingsSelect Configure Changing the Power Off Timer Settings Select Common Settings Select Sleep Timer Select Common Settings Select Power Off Timer Epson Connect Solutions for Smartphones, Tablets, and MoreParent topic Product Basics Related tasks Using the Epson iPrint Mobile App Using Epson Email PrintRelated topics Using Epson Remote Print Using Epson Scan to Cloud Using Google Cloud Print Using AirPrintParent topic Product Basics Related topics Setting Up Google Cloud Print on a Chromebook Select the Google Cloud Print Services option Click Register Printing and Scanning with NFC from Your Android Device Click Add Device Parent topic Product Basics Related topics Wi-Fi or Wired Networking Wi-Fi Infrastructure Mode Setup Selecting Wireless Network Settings From the Control Panel Select Network Settings Select Wi-Fi Setup Select Wi-Fi Setup Wizard Wi-Fi Direct Mode Setup Access point mode Enabling Wi-Fi Direct ModePeer-to-peer mode Select Connection Setup Wi-Fi Protected Setup WPS Select Network Settings Using WPS to Connect to a NetworkSelect Push Button Setup WPS Printing a Network Status Sheet Select Print Status Sheet Changing a USB Connection to a Wi-Fi Connection Accessing the Web Config UtilityChanging or Updating Network Connections Changing a Wi-Fi Connection to a Wired Network Connection Connecting to a New Wi-Fi Router Disabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper Loading Paper for Documents in the Cassette Pull out the paper cassette Slide the edge guides outward Page Page Parent topic Loading Paper Related references Loading Paper for Photos in the Cassette Page Page Page Parent topic Loading Paper Related references Loading Envelopes in the Cassette Page Page Parent topic Loading Paper Related tasks Paper Loading CapacityPaper type Loading capacity Parent topic Loading Paper Available Epson PapersPaper Type Size Part number Sheet count Paper Type Size Part number Sheet count Borderless Paper Types Borderless Paper Type CompatibilityBorderless Paper Sizes Selecting the Paper Settings Control Panel Select Paper Setup Paper Type Settings Control Panel For this paper Select this Paper Type settingSelect Paper Size Select Paper Type Paper Type Settings Printing Software For this paper Select this Paper Type or Media Type setting Selecting Default Paper Settings Selecting the Default Paper Source Settings Select Printer Settings Paper Source Options Selecting Universal Print Settings Select Universal Print Settings Universal Print Settings Options Parent topic Selecting Universal Print Settings Placing Originals on the Product Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Automatic Document Feeder ADF Specifications Related topics Copying Copying Documents or Photos Parent topic Copying Related references Paper Size Settings CopyingParent topic Copying Copying Options Page Selecting Basic Print Settings Windows Printing with WindowsPage Print Quality Options Windows Selecting Double-sided Printing Settings Windows Page Page Double-sided Printing Options Windows Binding Edge Options Print Density Adjustments Windows Binding Margin OptionsStart Create Folded Booklet Options Selecting Additional Layout and Print Options Windows Related tasks Color Controls Custom Color Correction Options WindowsFix Photo No Color Adjustment Image Options and Additional Settings WindowsAdditional Settings Options Rotate 180º Image Options Emphasize Text High Speed Header/Footer Settings WindowsMirror Image Selecting a Printing Preset Windows Click the Main or More Options tab Selecting Extended Settings Windows Extended Settings Windows Enable Epson Status MonitorCheck Paper Width Before Printing Thick Paper and Envelopes Printing Your Document or Photo Windows Parent topic Printing with Windows Selecting Default Print Settings Windows Checking Print Status Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Select Software Update Settings Printing with OS Selecting Basic Print Settings OS 105 106 Print Quality Options OS NormalNormal Vivid Fine Selecting Page Setup Settings OS Print Options OSExpansion Grayscale Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments OS Adjustments Print Density Managing Color OSTwo-sided Printing Options Long-Edge binding Short-Edge binding Color Matching and Color Options OS Color Matching Settings Epson Color ControlsColorSync Color Options Settings Manual Settings Off No Color AdjustmentSelecting Printing Preferences OS Select Driver or Options Quiet Mode Printing Preferences OSPermit temporary black printing High Speed Printing Printing Your Document or Photo OS Establish bidirectional communication OS X 10.6/10.7 Checking Print Status OSOS X 10.8/10.9 Cancelling Printing Using a Product Button Starting a Scan Starting a Scan Using the Product Control PanelParent topic Scanning Related topics Changing Default Scan Button Settings Starting a Scan Using the Epson Scan Icon Click Make Job Settings You see an Epson Scan window like this Starting a Scan from a Scanning Program 124 Selecting the Scan Mode Selecting Epson Scan SettingsScan Modes Scanning in Office Mode You see this window Available Document Source Settings Office Mode Related concepts Scanner Glass Selecting a Scan Area Office ModeAuto Detect 130 131 Available Image Adjustments Office Mode Unsharp MaskDescreening Text Enhancement Scanning in Professional Mode 134 135 Available Document Source Settings Professional Mode Available Image Types Professional ModeSelecting a Scan Area Professional Mode Bit Color 137 138 Available Image Adjustments Professional Mode Histogram Adjustment Color RestorationBacklight Correction Dust Removal Selecting a Scan Size Professional Mode SaturationColor Balance Color Palette 142 143 Scan Resolution Guidelines Image Preview GuidelinesThumbnail preview Normal preview 145 Selecting Scan File Settings 147 Available Scanned File Types and Optional Settings Optional Settings Overwrite any files with the same nameFile Formats Bitmap *.bmp Jpeg *.jpg Scanning with OS X Using Image Capture Show this dialog box before next scanOpen image folder after scanning Show Add Page dialog after scanning 150 Available Scan Settings OS X Image Capture Image Correction Connecting a Telephone or Answering Machine Faxing 153 DSL connection Isdn connection 156 Parent topic Faxing Related tasks Setting Up Fax Features Setting Up Fax Features Using the Product Control PanelParent topic Faxing Selecting Your Country or Region Selecting the Date and Time Select Date/Time Settings Select Daylight Saving Time Select Date/Time Using the Fax Setting Wizard 162 Select Basic Settings Select Line Type Selecting the Line Type 164 Setting the Number of Rings to Answer Select Receive Settings Selecting Fax Output Settings Select Fax Output 167 Output Settings Fax Setting Options Description Fax Output Save to InboxSave to Computer Auto Reduction Selecting Advanced Fax Settings Basic Settings Fax Setting Options Description Fax Speed Fast33,600bpsMedium14,400bps Slow9,600bps Receive Settings Fax Setting Options Description Receive Mode ManualSecurity Settings Fax Auto Printing Fax Reports Setting Up Fax Features Using the Fax Utility Windows 174 Setting Up Fax Features Using the Fax Utility OS Select Fax Settings Setting Up Contacts and Contact Groups Setting Up Contacts Using the Product Control Panel Creating a Contact Select Add Entry Editing or Deleting a Contact 180 Creating a Contact Group Select Add Group Editing or Deleting a Group 184 Select FAX Utility. You see this window Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 189 Sending Faxes from the Product Control Panel Sending FaxesParent topic Sending Faxes Faxing from the Control Panel 191 Fax Send Settings Dialing Fax Numbers from a Connected Telephone Sending a Fax at a Specified Time Select Send Fax Later Sending Faxes Using the Fax Utility Windows 196 Sending Faxes Using the Fax Utility OS Parent topic Sending Faxes 198 199 Receiving Faxes Fax Reception Receiving Faxes Manually Receiving Faxes AutomaticallyReceiving a Fax by Polling Viewing a Fax on the LCD Screen 203 Checking Cartridge Status on the LCD Screen Check Cartridge StatusSelect Ink Levels Checking Cartridge Status with Windows 206 207 Checking Cartridge Status with OS Purchase Epson Ink Cartridges Ink Cartridge Part Numbers Ink color Part number Standard-capacity High-capacity Removing and Installing Ink CartridgesColor button 211 212 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows Printing with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Checking the Nozzles Using the Product Control Panel Print Head MaintenancePrint Head Nozzle Check 218 Print head is clean Print head needs cleaning Checking the Nozzles Using a Computer Utility Select Nozzle Check You see a window like this Click Print 222 Cleaning the Print Head Using the Product Control Panel Print Head CleaningSelect Maintenance Select Print Head Cleaning Cleaning the Print Head Using a Computer Utility Select Print Nozzle Check Pattern 225 If there are no gaps, click Finish Select Maintenance Aligning the Print Head Using the Product Control PanelPrint Head Alignment 228 Aligning the Print Head Using a Computer Utility Select Print Head Alignment Vertical alignment Cleaning the Paper Guide Horizontal alignment 232 Cleaning and Transporting Your Product Cleaning Your Product 234 Transporting Your Product 236 237 Solving Problems Checking for Software Updates Dial Tone Detection setting LCD screen message Condition/solutionProduct Status Messages Running a Product Check 241 Resetting Control Panel Defaults Noise After Ink Installation Solving Setup ProblemsSoftware Installation Problems Solving Network Problems Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Product Makes Noise When It Sits for a While Solving Copying ProblemsProduct Makes Noise, But Nothing Copies Solving Paper Problems Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette 253 Paper Jam Problems in the Duplexer Rear Cover 255 256 Document Jams in the Automatic Document Feeder Carefully remove any jammed pages Close the ADF cover, then open the document cover 260 261 Solving Problems Printing from a Computer Paper Ejection Problems Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Error After Cartridge ReplacementClick the Monitoring Preferences button 265 Inverted Image Solving Page Layout and Content ProblemsToo Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Windows, delete all print jobs from the Windows Spooler Slanted Printout Solving Print Quality ProblemsWhite or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning Problems Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Solving Scanned Image Quality Problems Image Consists of a Few Dots Only Straight Lines in an Image Appear Crooked Line of Dots Appears in All Scanned ImagesImage is Distorted or Blurry Auto Exposure Brightness Histogram Adjustment Image Colors are Patchy at the EdgesImage is Too Dark Back of Original Image Appears in Scanned Image Scanned Image Colors Do Not Match Original Colors Scan Area is Not Adjustable in Thumbnail PreviewScanned Image Edges are Cropped Solving Faxing Problems Cannot Send or Receive Faxes Parent topic Solving Faxing Problems Uninstalling Product Software Windows When to Uninstall Your Product SoftwareWindows 8.x Select Epson Event Manager and click Uninstall Uninstalling Product Software OS Click Uninstall Purchase Supplies and Accessories Where to Get HelpInternet Support Speak to a Support Representative Technical Specifications Windows System Requirements Scanning Specifications OS X System Requirements Automatic Document Feeder ADF Specifications Fax Specifications Paper Specifications Single sheets normal printing Printable Area SpecificationsSingle sheets borderless printing Ink Cartridge Specifications Envelopes Dimension Specifications Electrical Specifications Interface Specifications Environmental SpecificationsNetwork Interface Specifications Safety and Approvals Specifications 295 General Product Safety Instructions Important Safety InstructionsParent topic Notices 297 Ink Cartridge Safety Instructions Telephone Equipment Safety Instructions Wireless Connection Safety InstructionsLCD Screen Safety Instructions FCC Compliance Statement For United States Users 301 For Canadian Users Software NoticeParent topic Notices Related tasks Trademarks Copyright Notice LibTIFF Software Acknowledgment Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products Copyright Attribution