Where to Get Help, Purchase Supplies and Accessories | Epson WF2660

Parent topic: When to Uninstall Your Product Software

Where to Get Help

If you need to contact Epson for technical support services, use the following support options.

Internet Support

Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

•Product name

•Product serial number (located on a label on the product)

•Proof of purchase (such as a store receipt) and date of purchase

•Computer configuration

•Description of the problem

Then call:

•U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday

•Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at Epson Supplies Central at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).

Parent topic: Solving Problems

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Epson WF2660 Where to Get Help, Internet Support Speak to a Support Representative, Purchase Supplies and Accessories

Contents

WF-2660 Users Guide Page Contents Loading Paper Placing Originals on the ProductCopying Double-sided Printing Options Windows Printing from a Computer Faxing 152 Scanning 119Page Solving Problems 238 Adjusting Print Quality 217Replacing Ink Cartridges 204 233Page Technical Specifications 286 296 Page WF-2660 Users Guide Using the Control Panel Control Panel Buttons and LightsParent topic Product Basics Icon Description Status Icons Parent topic Control Panel Buttons and Lights Changing the LCD Screen Language Entering Characters on the LCD Screen Select Common Settings Adjusting Control Panel Sounds Select Button Press Adjusting the Screen Brightness Product Parts Locations Select Common Settings Select LCD Brightness Product Parts Top and Front Parent topic Product Parts Locations Product Parts Paper Path Product Parts Inside Product Parts Back Using Eco Mode and Other Power Saving SettingsLAN port USB port Line port EXT port Changing the Eco Settings Changing the Sleep Timer SettingsSelect Configure Select Common Settings Select Sleep Timer Changing the Power Off Timer Settings Epson Connect Solutions for Smartphones, Tablets, and More Select Common Settings Select Power Off TimerParent topic Product Basics Related tasks Using Epson Email Print Using the Epson iPrint Mobile AppRelated topics Using Epson Scan to Cloud Using Epson Remote Print Using AirPrint Using Google Cloud PrintParent topic Product Basics Related topics Select the Google Cloud Print Services option Click Register Setting Up Google Cloud Print on a Chromebook Click Add Device Printing and Scanning with NFC from Your Android Device Parent topic Product Basics Related topics Wi-Fi Infrastructure Mode Setup Wi-Fi or Wired Networking Select Network Settings Select Wi-Fi Setup Selecting Wireless Network Settings From the Control Panel Select Wi-Fi Setup Wizard Wi-Fi Direct Mode Setup Enabling Wi-Fi Direct Mode Access point modePeer-to-peer mode Select Connection Setup Wi-Fi Protected Setup WPS Using WPS to Connect to a Network Select Network SettingsSelect Push Button Setup WPS Printing a Network Status Sheet Select Print Status Sheet Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi ConnectionChanging or Updating Network Connections Connecting to a New Wi-Fi Router Changing a Wi-Fi Connection to a Wired Network Connection Disabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper for Documents in the Cassette Loading Paper Pull out the paper cassette Slide the edge guides outward Page Page Parent topic Loading Paper Related references Loading Paper for Photos in the Cassette Page Page Page Parent topic Loading Paper Related references Loading Envelopes in the Cassette Page Page Paper Loading Capacity Parent topic Loading Paper Related tasksPaper type Loading capacity Available Epson Papers Parent topic Loading PaperPaper Type Size Part number Sheet count Paper Type Size Part number Sheet count Borderless Paper Type Compatibility Borderless Paper TypesBorderless Paper Sizes Select Paper Setup Selecting the Paper Settings Control Panel For this paper Select this Paper Type setting Paper Type Settings Control PanelSelect Paper Size Select Paper Type For this paper Select this Paper Type or Media Type setting Paper Type Settings Printing Software Selecting the Default Paper Source Settings Selecting Default Paper Settings Paper Source Options Select Printer Settings Select Universal Print Settings Selecting Universal Print Settings Universal Print Settings Options Parent topic Selecting Universal Print Settings Placing Originals on the Scanner Glass Placing Originals on the Product Placing Originals in the Automatic Document Feeder Automatic Document Feeder ADF Specifications Related topics Copying Documents or Photos Copying Paper Size Settings Copying Parent topic Copying Related referencesParent topic Copying Copying Options Page Printing with Windows Selecting Basic Print Settings WindowsPage Print Quality Options Windows Selecting Double-sided Printing Settings Windows Page Page Binding Edge Options Double-sided Printing Options Windows Binding Margin Options Print Density Adjustments WindowsStart Create Folded Booklet Options Selecting Additional Layout and Print Options Windows Related tasks Custom Color Correction Options Windows Color ControlsFix Photo Image Options and Additional Settings Windows No Color AdjustmentAdditional Settings Options Rotate 180º Image Options Emphasize Text Header/Footer Settings Windows High SpeedMirror Image Click the Main or More Options tab Selecting a Printing Preset Windows Selecting Extended Settings Windows Enable Epson Status Monitor Extended Settings WindowsCheck Paper Width Before Printing Thick Paper and Envelopes Printing Your Document or Photo Windows Parent topic Printing with Windows Checking Print Status Windows Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Select Software Update Settings Changing Automatic Update Options Printing with OS Selecting Basic Print Settings OS 105 106 Normal Print Quality Options OSNormal Vivid Fine Print Options OS Selecting Page Setup Settings OSExpansion Grayscale Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments OS Managing Color OS Adjustments Print DensityTwo-sided Printing Options Long-Edge binding Short-Edge binding Color Matching Settings Epson Color Controls Color Matching and Color Options OSColorSync Off No Color Adjustment Color Options Settings Manual SettingsSelecting Printing Preferences OS Select Driver or Options Printing Preferences OS Quiet ModePermit temporary black printing High Speed Printing Establish bidirectional communication Printing Your Document or Photo OS Checking Print Status OS OS X 10.6/10.7OS X 10.8/10.9 Cancelling Printing Using a Product Button Starting a Scan Using the Product Control Panel Starting a ScanParent topic Scanning Related topics Changing Default Scan Button Settings Click Make Job Settings Starting a Scan Using the Epson Scan Icon You see an Epson Scan window like this Starting a Scan from a Scanning Program 124 Selecting Epson Scan Settings Selecting the Scan ModeScan Modes Scanning in Office Mode You see this window Related concepts Available Document Source Settings Office Mode Selecting a Scan Area Office Mode Scanner GlassAuto Detect 130 131 Unsharp Mask Available Image Adjustments Office ModeDescreening Text Enhancement Scanning in Professional Mode 134 135 Available Image Types Professional Mode Available Document Source Settings Professional ModeSelecting a Scan Area Professional Mode Bit Color 137 138 Available Image Adjustments Professional Mode Color Restoration Histogram AdjustmentBacklight Correction Dust Removal Saturation Selecting a Scan Size Professional ModeColor Balance Color Palette 142 143 Image Preview Guidelines Scan Resolution GuidelinesThumbnail preview Normal preview 145 Selecting Scan File Settings 147 Optional Settings Overwrite any files with the same name Available Scanned File Types and Optional SettingsFile Formats Bitmap *.bmp Jpeg *.jpg Show this dialog box before next scan Scanning with OS X Using Image CaptureOpen image folder after scanning Show Add Page dialog after scanning 150 Image Correction Available Scan Settings OS X Image Capture Faxing Connecting a Telephone or Answering Machine 153 DSL connection Isdn connection 156 Parent topic Faxing Related tasks Setting Up Fax Features Using the Product Control Panel Setting Up Fax FeaturesParent topic Faxing Selecting Your Country or Region Selecting the Date and Time Select Date/Time Select Date/Time Settings Select Daylight Saving Time Using the Fax Setting Wizard 162 Selecting the Line Type Select Basic Settings Select Line Type 164 Select Receive Settings Setting the Number of Rings to Answer Select Fax Output Selecting Fax Output Settings 167 Setting Options Description Fax Output Save to Inbox Output Settings FaxSave to Computer Auto Reduction Selecting Advanced Fax Settings Setting Options Description Fax Speed Fast33,600bps Basic Settings FaxMedium14,400bps Slow9,600bps Setting Options Description Receive Mode Manual Receive Settings FaxSecurity Settings Fax Auto Printing Fax Reports Setting Up Fax Features Using the Fax Utility Windows 174 Select Fax Settings Setting Up Fax Features Using the Fax Utility OS Setting Up Contacts and Contact Groups Creating a Contact Setting Up Contacts Using the Product Control Panel Select Add Entry Editing or Deleting a Contact 180 Creating a Contact Group Select Add Group Editing or Deleting a Group 184 Select FAX Utility. You see this window Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 189 Sending Faxes Sending Faxes from the Product Control PanelParent topic Sending Faxes Faxing from the Control Panel 191 Fax Send Settings Sending a Fax at a Specified Time Dialing Fax Numbers from a Connected Telephone Select Send Fax Later Sending Faxes Using the Fax Utility Windows 196 Parent topic Sending Faxes Sending Faxes Using the Fax Utility OS 198 199 Fax Reception Receiving Faxes Receiving Faxes Automatically Receiving Faxes ManuallyReceiving a Fax by Polling Viewing a Fax on the LCD Screen 203 Check Cartridge Status Checking Cartridge Status on the LCD ScreenSelect Ink Levels Checking Cartridge Status with Windows 206 207 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink Cartridges Removing and Installing Ink Cartridges Ink color Part number Standard-capacity High-capacityColor button 211 212 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges OS Printing with Expended Color Cartridges Windows Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Maintenance Checking the Nozzles Using the Product Control PanelPrint Head Nozzle Check 218 Print head is clean Print head needs cleaning Select Nozzle Check Checking the Nozzles Using a Computer Utility You see a window like this Click Print 222 Print Head Cleaning Cleaning the Print Head Using the Product Control PanelSelect Maintenance Select Print Head Cleaning Select Print Nozzle Check Pattern Cleaning the Print Head Using a Computer Utility 225 If there are no gaps, click Finish Aligning the Print Head Using the Product Control Panel Select MaintenancePrint Head Alignment 228 Aligning the Print Head Using a Computer Utility Vertical alignment Select Print Head Alignment Horizontal alignment Cleaning the Paper Guide 232 Cleaning Your Product Cleaning and Transporting Your Product 234 Transporting Your Product 236 237 Checking for Software Updates Solving Problems LCD screen message Condition/solution Dial Tone Detection settingProduct Status Messages Running a Product Check 241 Resetting Control Panel Defaults Solving Setup Problems Noise After Ink InstallationSoftware Installation Problems Product Cannot Connect to a Wireless Router or Access Point Solving Network Problems Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Solving Copying Problems Product Makes Noise When It Sits for a WhileProduct Makes Noise, But Nothing Copies Paper Feeding Problems Solving Paper Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette 253 Paper Jam Problems in the Duplexer Rear Cover 255 256 Document Jams in the Automatic Document Feeder Carefully remove any jammed pages Close the ADF cover, then open the document cover 260 261 Paper Ejection Problems Solving Problems Printing from a Computer Product Icon Does Not Appear in Windows Taskbar Nothing Prints Error After Cartridge Replacement Printing is SlowClick the Monitoring Preferences button 265 Solving Page Layout and Content Problems Inverted ImageToo Many Copies Print Incorrect Margins on Printout Blank Pages Print Incorrect Characters Print Border Appears on Borderless Prints Windows, delete all print jobs from the Windows Spooler Incorrect Image Size or Position Solving Print Quality Problems Slanted PrintoutWhite or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Scanning Software Does Not Operate Correctly Solving Scanning Problems Cannot Start Epson Scan Image Consists of a Few Dots Only Solving Scanned Image Quality Problems Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear CrookedImage is Distorted or Blurry Image Colors are Patchy at the Edges Auto Exposure Brightness Histogram AdjustmentImage is Too Dark Back of Original Image Appears in Scanned Image Scan Area is Not Adjustable in Thumbnail Preview Scanned Image Colors Do Not Match Original ColorsScanned Image Edges are Cropped Cannot Send or Receive Faxes Solving Faxing Problems Parent topic Solving Faxing Problems When to Uninstall Your Product Software Uninstalling Product Software WindowsWindows 8.x Select Epson Event Manager and click Uninstall Click Uninstall Uninstalling Product Software OS Where to Get Help Purchase Supplies and AccessoriesInternet Support Speak to a Support Representative Windows System Requirements Technical Specifications OS X System Requirements Scanning Specifications Fax Specifications Automatic Document Feeder ADF Specifications Paper Specifications Printable Area Specifications Single sheets normal printingSingle sheets borderless printing Envelopes Ink Cartridge Specifications Electrical Specifications Dimension Specifications Environmental Specifications Interface SpecificationsNetwork Interface Specifications Safety and Approvals Specifications 295 Important Safety Instructions General Product Safety InstructionsParent topic Notices 297 Ink Cartridge Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety InstructionsLCD Screen Safety Instructions For United States Users FCC Compliance Statement 301 Software Notice For Canadian UsersParent topic Notices Related tasks Copyright Notice Trademarks Parent topic Copyright Notice LibTIFF Software Acknowledgment Copyright Attribution Default Delay Times for Power Management for Epson Products