Parent topic Solving Faxing Problems | Epson WF2660 specification

•Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax.

•If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes.

•If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance.

Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service.

Parent topic: Solving Faxing Problems

Related tasks

Connecting a Telephone or Answering Machine

Using the Fax Setting Wizard

Selecting the Line Type

Selecting Advanced Fax Settings

Printing Fax Reports

Receiving Faxes Automatically

Related topics

Loading Paper

Cannot Receive Faxes with a Telephone Connected to Your Product

If you cannot receive faxes when a telephone is connected to your product, try these solutions:

•Make sure your telephone is connected to your product's EXT port.

•Make sure the Receive Mode is set to Manual.

Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up.

Parent topic: Solving Faxing Problems

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Epson WF2660 manual Parent topic Solving Faxing Problems

Contents

WF-2660 Users Guide Page Contents Loading Paper Placing Originals on the ProductCopying Printing from a Computer Double-sided Printing Options Windows Scanning 119 Faxing 152Page Replacing Ink Cartridges 204 Adjusting Print Quality 217Solving Problems 238 233Page Technical Specifications 286 296 Page WF-2660 Users Guide Using the Control Panel Control Panel Buttons and LightsParent topic Product Basics Status Icons Icon Description Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing the LCD Screen Language Adjusting Control Panel Sounds Select Common Settings Adjusting the Screen Brightness Select Button Press Select Common Settings Select LCD Brightness Product Parts Locations Product Parts Top and Front Parent topic Product Parts Locations Product Parts Paper Path Product Parts Inside LAN port USB port Using Eco Mode and Other Power Saving SettingsProduct Parts Back Line port EXT port Changing the Eco Settings Changing the Sleep Timer SettingsSelect Configure Changing the Power Off Timer Settings Select Common Settings Select Sleep Timer Epson Connect Solutions for Smartphones, Tablets, and More Select Common Settings Select Power Off TimerParent topic Product Basics Related tasks Using Epson Email Print Using the Epson iPrint Mobile AppRelated topics Using Epson Remote Print Using Epson Scan to Cloud Using AirPrint Using Google Cloud PrintParent topic Product Basics Related topics Setting Up Google Cloud Print on a Chromebook Select the Google Cloud Print Services option Click Register Printing and Scanning with NFC from Your Android Device Click Add Device Parent topic Product Basics Related topics Wi-Fi or Wired Networking Wi-Fi Infrastructure Mode Setup Selecting Wireless Network Settings From the Control Panel Select Network Settings Select Wi-Fi Setup Select Wi-Fi Setup Wizard Wi-Fi Direct Mode Setup Enabling Wi-Fi Direct Mode Access point modePeer-to-peer mode Select Connection Setup Wi-Fi Protected Setup WPS Using WPS to Connect to a Network Select Network SettingsSelect Push Button Setup WPS Printing a Network Status Sheet Select Print Status Sheet Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi ConnectionChanging or Updating Network Connections Changing a Wi-Fi Connection to a Wired Network Connection Connecting to a New Wi-Fi Router Disabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper Loading Paper for Documents in the Cassette Pull out the paper cassette Slide the edge guides outward Page Page Parent topic Loading Paper Related references Loading Paper for Photos in the Cassette Page Page Page Parent topic Loading Paper Related references Loading Envelopes in the Cassette Page Page Paper Loading Capacity Parent topic Loading Paper Related tasksPaper type Loading capacity Available Epson Papers Parent topic Loading PaperPaper Type Size Part number Sheet count Paper Type Size Part number Sheet count Borderless Paper Type Compatibility Borderless Paper TypesBorderless Paper Sizes Selecting the Paper Settings Control Panel Select Paper Setup Select Paper Size Paper Type Settings Control PanelFor this paper Select this Paper Type setting Select Paper Type Paper Type Settings Printing Software For this paper Select this Paper Type or Media Type setting Selecting Default Paper Settings Selecting the Default Paper Source Settings Select Printer Settings Paper Source Options Selecting Universal Print Settings Select Universal Print Settings Universal Print Settings Options Parent topic Selecting Universal Print Settings Placing Originals on the Product Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Automatic Document Feeder ADF Specifications Related topics Copying Copying Documents or Photos Paper Size Settings Copying Parent topic Copying Related referencesParent topic Copying Copying Options Page Selecting Basic Print Settings Windows Printing with WindowsPage Print Quality Options Windows Selecting Double-sided Printing Settings Windows Page Page Double-sided Printing Options Windows Binding Edge Options Start Print Density Adjustments WindowsBinding Margin Options Create Folded Booklet Options Selecting Additional Layout and Print Options Windows Related tasks Custom Color Correction Options Windows Color ControlsFix Photo Additional Settings Options Rotate 180º No Color AdjustmentImage Options and Additional Settings Windows Image Options Emphasize Text Header/Footer Settings Windows High SpeedMirror Image Selecting a Printing Preset Windows Click the Main or More Options tab Selecting Extended Settings Windows Check Paper Width Before Printing Extended Settings WindowsEnable Epson Status Monitor Thick Paper and Envelopes Printing Your Document or Photo Windows Parent topic Printing with Windows Selecting Default Print Settings Windows Checking Print Status Windows Changing the Language of the Printer Software Screens Changing Automatic Update Options Select Software Update Settings Printing with OS Selecting Basic Print Settings OS 105 106 Normal Vivid Print Quality Options OSNormal Fine Expansion Selecting Page Setup Settings OSPrint Options OS Grayscale Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments OS Two-sided Printing Options Long-Edge binding Adjustments Print DensityManaging Color OS Short-Edge binding Color Matching Settings Epson Color Controls Color Matching and Color Options OSColorSync Selecting Printing Preferences OS Color Options Settings Manual SettingsOff No Color Adjustment Select Driver or Options Permit temporary black printing Quiet ModePrinting Preferences OS High Speed Printing Printing Your Document or Photo OS Establish bidirectional communication Checking Print Status OS OS X 10.6/10.7OS X 10.8/10.9 Cancelling Printing Using a Product Button Starting a Scan Using the Product Control Panel Starting a ScanParent topic Scanning Related topics Changing Default Scan Button Settings Starting a Scan Using the Epson Scan Icon Click Make Job Settings You see an Epson Scan window like this Starting a Scan from a Scanning Program 124 Selecting Epson Scan Settings Selecting the Scan ModeScan Modes Scanning in Office Mode You see this window Available Document Source Settings Office Mode Related concepts Selecting a Scan Area Office Mode Scanner GlassAuto Detect 130 131 Descreening Available Image Adjustments Office ModeUnsharp Mask Text Enhancement Scanning in Professional Mode 134 135 Selecting a Scan Area Professional Mode Available Document Source Settings Professional ModeAvailable Image Types Professional Mode Bit Color 137 138 Available Image Adjustments Professional Mode Backlight Correction Histogram AdjustmentColor Restoration Dust Removal Color Balance Selecting a Scan Size Professional ModeSaturation Color Palette 142 143 Thumbnail preview Scan Resolution GuidelinesImage Preview Guidelines Normal preview 145 Selecting Scan File Settings 147 File Formats Bitmap *.bmp Available Scanned File Types and Optional SettingsOptional Settings Overwrite any files with the same name Jpeg *.jpg Open image folder after scanning Scanning with OS X Using Image CaptureShow this dialog box before next scan Show Add Page dialog after scanning 150 Available Scan Settings OS X Image Capture Image Correction Connecting a Telephone or Answering Machine Faxing 153 DSL connection Isdn connection 156 Parent topic Faxing Related tasks Parent topic Faxing Setting Up Fax FeaturesSetting Up Fax Features Using the Product Control Panel Selecting Your Country or Region Selecting the Date and Time Select Date/Time Settings Select Daylight Saving Time Select Date/Time Using the Fax Setting Wizard 162 Select Basic Settings Select Line Type Selecting the Line Type 164 Setting the Number of Rings to Answer Select Receive Settings Selecting Fax Output Settings Select Fax Output 167 Save to Computer Output Settings FaxSetting Options Description Fax Output Save to Inbox Auto Reduction Selecting Advanced Fax Settings Medium14,400bps Basic Settings FaxSetting Options Description Fax Speed Fast33,600bps Slow9,600bps Security Settings Fax Receive Settings FaxSetting Options Description Receive Mode Manual Auto Printing Fax Reports Setting Up Fax Features Using the Fax Utility Windows 174 Setting Up Fax Features Using the Fax Utility OS Select Fax Settings Setting Up Contacts and Contact Groups Setting Up Contacts Using the Product Control Panel Creating a Contact Select Add Entry Editing or Deleting a Contact 180 Creating a Contact Group Select Add Group Editing or Deleting a Group 184 Select FAX Utility. You see this window Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 189 Sending Faxes Sending Faxes from the Product Control PanelParent topic Sending Faxes Faxing from the Control Panel 191 Fax Send Settings Dialing Fax Numbers from a Connected Telephone Sending a Fax at a Specified Time Select Send Fax Later Sending Faxes Using the Fax Utility Windows 196 Sending Faxes Using the Fax Utility OS Parent topic Sending Faxes 198 199 Receiving Faxes Fax Reception Receiving Faxes Automatically Receiving Faxes ManuallyReceiving a Fax by Polling Viewing a Fax on the LCD Screen 203 Check Cartridge Status Checking Cartridge Status on the LCD ScreenSelect Ink Levels Checking Cartridge Status with Windows 206 207 Checking Cartridge Status with OS Purchase Epson Ink Cartridges Ink Cartridge Part Numbers Removing and Installing Ink Cartridges Ink color Part number Standard-capacity High-capacityColor button 211 212 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows Printing with Expended Color Cartridges OS Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Maintenance Checking the Nozzles Using the Product Control PanelPrint Head Nozzle Check 218 Print head is clean Print head needs cleaning Checking the Nozzles Using a Computer Utility Select Nozzle Check You see a window like this Click Print 222 Print Head Cleaning Cleaning the Print Head Using the Product Control PanelSelect Maintenance Select Print Head Cleaning Cleaning the Print Head Using a Computer Utility Select Print Nozzle Check Pattern 225 If there are no gaps, click Finish Aligning the Print Head Using the Product Control Panel Select MaintenancePrint Head Alignment 228 Aligning the Print Head Using a Computer Utility Select Print Head Alignment Vertical alignment Cleaning the Paper Guide Horizontal alignment 232 Cleaning and Transporting Your Product Cleaning Your Product 234 Transporting Your Product 236 237 Solving Problems Checking for Software Updates LCD screen message Condition/solution Dial Tone Detection settingProduct Status Messages Running a Product Check 241 Resetting Control Panel Defaults Solving Setup Problems Noise After Ink InstallationSoftware Installation Problems Solving Network Problems Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Solving Copying Problems Product Makes Noise When It Sits for a WhileProduct Makes Noise, But Nothing Copies Solving Paper Problems Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette 253 Paper Jam Problems in the Duplexer Rear Cover 255 256 Document Jams in the Automatic Document Feeder Carefully remove any jammed pages Close the ADF cover, then open the document cover 260 261 Solving Problems Printing from a Computer Paper Ejection Problems Nothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is SlowClick the Monitoring Preferences button 265 Solving Page Layout and Content Problems Inverted ImageToo Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Windows, delete all print jobs from the Windows Spooler Solving Print Quality Problems Slanted PrintoutWhite or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Solving Scanning Problems Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Solving Scanned Image Quality Problems Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear CrookedImage is Distorted or Blurry Image is Too Dark Auto Exposure Brightness Histogram AdjustmentImage Colors are Patchy at the Edges Back of Original Image Appears in Scanned Image Scan Area is Not Adjustable in Thumbnail Preview Scanned Image Colors Do Not Match Original ColorsScanned Image Edges are Cropped Solving Faxing Problems Cannot Send or Receive Faxes Parent topic Solving Faxing Problems When to Uninstall Your Product Software Uninstalling Product Software WindowsWindows 8.x Select Epson Event Manager and click Uninstall Uninstalling Product Software OS Click Uninstall Where to Get Help Purchase Supplies and AccessoriesInternet Support Speak to a Support Representative Technical Specifications Windows System Requirements Scanning Specifications OS X System Requirements Automatic Document Feeder ADF Specifications Fax Specifications Paper Specifications Printable Area Specifications Single sheets normal printingSingle sheets borderless printing Ink Cartridge Specifications Envelopes Dimension Specifications Electrical Specifications Environmental Specifications Interface SpecificationsNetwork Interface Specifications Safety and Approvals Specifications 295 Important Safety Instructions General Product Safety InstructionsParent topic Notices 297 Ink Cartridge Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety InstructionsLCD Screen Safety Instructions FCC Compliance Statement For United States Users 301 Software Notice For Canadian UsersParent topic Notices Related tasks Trademarks Copyright Notice LibTIFF Software Acknowledgment Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products Copyright Attribution