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Epson WF2660 manual Solving Scanning Problems, Scanning Software Does Not Operate Correctly

Models: WF2660

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Parent topic: Solving Print Quality Problems

Related concepts

Print Head Cleaning

Print Head Nozzle Check

Related references

Available Epson Papers

Related tasks

Selecting Basic Print Settings - Windows

Selecting Additional Layout and Print Options - Windows

Selecting Basic Print Settings - OS X

Removing and Installing Ink Cartridges

Managing Color - OS X

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan

Parent topic: Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

•Make sure your computer has adequate memory and meets the system requirements for your operating system.

•Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.

•If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads).

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Epson WF2660 manual Solving Scanning Problems, Scanning Software Does Not Operate Correctly

Contents

WF-2660 Users Guide Page Contents Copying Loading PaperPlacing Originals on the Product Double-sided Printing Options Windows Printing from a ComputerFaxing 152 Scanning 119Page 233 Adjusting Print Quality 217Solving Problems 238 Replacing Ink Cartridges 204Page Technical Specifications 286 296 Page WF-2660 Users Guide Parent topic Product Basics Using the Control PanelControl Panel Buttons and Lights Icon Description Status IconsParent topic Control Panel Buttons and Lights Changing the LCD Screen Language Entering Characters on the LCD ScreenSelect Common Settings Adjusting Control Panel SoundsSelect Button Press Adjusting the Screen BrightnessProduct Parts Locations Select Common Settings Select LCD BrightnessProduct Parts Top and Front Parent topic Product Parts Locations Product Parts Paper Path Product Parts Inside Line port EXT port Using Eco Mode and Other Power Saving SettingsProduct Parts Back LAN port USB portSelect Configure Changing the Eco SettingsChanging the Sleep Timer Settings Select Common Settings Select Sleep Timer Changing the Power Off Timer SettingsParent topic Product Basics Related tasks Epson Connect Solutions for Smartphones, Tablets, and MoreSelect Common Settings Select Power Off Timer Related topics Using Epson Email PrintUsing the Epson iPrint Mobile App Using Epson Scan to Cloud Using Epson Remote PrintParent topic Product Basics Related topics Using AirPrintUsing Google Cloud Print Select the Google Cloud Print Services option Click Register Setting Up Google Cloud Print on a ChromebookClick Add Device Printing and Scanning with NFC from Your Android DeviceParent topic Product Basics Related topics Wi-Fi Infrastructure Mode Setup Wi-Fi or Wired NetworkingSelect Network Settings Select Wi-Fi Setup Selecting Wireless Network Settings From the Control PanelSelect Wi-Fi Setup Wizard Wi-Fi Direct Mode Setup Peer-to-peer mode Enabling Wi-Fi Direct ModeAccess point mode Select Connection Setup Wi-Fi Protected Setup WPS Select Push Button Setup WPS Using WPS to Connect to a NetworkSelect Network Settings Printing a Network Status Sheet Select Print Status Sheet Changing or Updating Network Connections Accessing the Web Config UtilityChanging a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi Router Changing a Wi-Fi Connection to a Wired Network ConnectionDisabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper for Documents in the Cassette Loading PaperPull out the paper cassette Slide the edge guides outward Page Page Parent topic Loading Paper Related references Loading Paper for Photos in the Cassette Page Page Page Parent topic Loading Paper Related references Loading Envelopes in the Cassette Page Page Paper type Loading capacity Paper Loading CapacityParent topic Loading Paper Related tasks Paper Type Size Part number Sheet count Available Epson PapersParent topic Loading Paper Paper Type Size Part number Sheet count Borderless Paper Sizes Borderless Paper Type CompatibilityBorderless Paper Types Select Paper Setup Selecting the Paper Settings Control PanelSelect Paper Type Paper Type Settings Control PanelFor this paper Select this Paper Type setting Select Paper SizeFor this paper Select this Paper Type or Media Type setting Paper Type Settings Printing SoftwareSelecting the Default Paper Source Settings Selecting Default Paper SettingsPaper Source Options Select Printer SettingsSelect Universal Print Settings Selecting Universal Print SettingsUniversal Print Settings Options Parent topic Selecting Universal Print Settings Placing Originals on the Scanner Glass Placing Originals on the ProductPlacing Originals in the Automatic Document Feeder Automatic Document Feeder ADF Specifications Related topics Copying Documents or Photos CopyingParent topic Copying Paper Size Settings CopyingParent topic Copying Related references Copying Options Page Printing with Windows Selecting Basic Print Settings WindowsPage Print Quality Options Windows Selecting Double-sided Printing Settings Windows Page Page Binding Edge Options Double-sided Printing Options WindowsCreate Folded Booklet Options Print Density Adjustments WindowsBinding Margin Options StartSelecting Additional Layout and Print Options Windows Related tasks Fix Photo Custom Color Correction Options WindowsColor Controls Image Options Emphasize Text No Color AdjustmentImage Options and Additional Settings Windows Additional Settings Options Rotate 180ºMirror Image Header/Footer Settings WindowsHigh Speed Click the Main or More Options tab Selecting a Printing Preset WindowsSelecting Extended Settings Windows Thick Paper and Envelopes Extended Settings WindowsEnable Epson Status Monitor Check Paper Width Before PrintingPrinting Your Document or Photo Windows Parent topic Printing with Windows Checking Print Status Windows Selecting Default Print Settings WindowsChanging the Language of the Printer Software Screens Select Software Update Settings Changing Automatic Update OptionsPrinting with OS Selecting Basic Print Settings OS 105 106 Fine Print Quality Options OSNormal Normal VividGrayscale Selecting Page Setup Settings OSPrint Options OS ExpansionSelecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments OS Short-Edge binding Adjustments Print DensityManaging Color OS Two-sided Printing Options Long-Edge bindingColorSync Color Matching Settings Epson Color ControlsColor Matching and Color Options OS Select Driver or Options Color Options Settings Manual SettingsOff No Color Adjustment Selecting Printing Preferences OSHigh Speed Printing Quiet ModePrinting Preferences OS Permit temporary black printingEstablish bidirectional communication Printing Your Document or Photo OSOS X 10.8/10.9 Checking Print Status OSOS X 10.6/10.7 Cancelling Printing Using a Product Button Parent topic Scanning Related topics Starting a Scan Using the Product Control PanelStarting a Scan Changing Default Scan Button Settings Click Make Job Settings Starting a Scan Using the Epson Scan IconYou see an Epson Scan window like this Starting a Scan from a Scanning Program 124 Scan Modes Selecting Epson Scan SettingsSelecting the Scan Mode Scanning in Office Mode You see this window Related concepts Available Document Source Settings Office ModeAuto Detect Selecting a Scan Area Office ModeScanner Glass 130 131 Text Enhancement Available Image Adjustments Office ModeUnsharp Mask DescreeningScanning in Professional Mode 134 135 Bit Color Available Document Source Settings Professional ModeAvailable Image Types Professional Mode Selecting a Scan Area Professional Mode137 138 Available Image Adjustments Professional Mode Dust Removal Histogram AdjustmentColor Restoration Backlight CorrectionColor Palette Selecting a Scan Size Professional ModeSaturation Color Balance142 143 Normal preview Scan Resolution GuidelinesImage Preview Guidelines Thumbnail preview145 Selecting Scan File Settings 147 Jpeg *.jpg Available Scanned File Types and Optional SettingsOptional Settings Overwrite any files with the same name File Formats Bitmap *.bmpShow Add Page dialog after scanning Scanning with OS X Using Image CaptureShow this dialog box before next scan Open image folder after scanning150 Image Correction Available Scan Settings OS X Image CaptureFaxing Connecting a Telephone or Answering Machine153 DSL connection Isdn connection 156 Parent topic Faxing Related tasks Selecting Your Country or Region Setting Up Fax FeaturesSetting Up Fax Features Using the Product Control Panel Parent topic FaxingSelecting the Date and Time Select Date/Time Select Date/Time Settings Select Daylight Saving TimeUsing the Fax Setting Wizard 162 Selecting the Line Type Select Basic Settings Select Line Type164 Select Receive Settings Setting the Number of Rings to AnswerSelect Fax Output Selecting Fax Output Settings167 Auto Reduction Output Settings FaxSetting Options Description Fax Output Save to Inbox Save to ComputerSelecting Advanced Fax Settings Slow9,600bps Basic Settings FaxSetting Options Description Fax Speed Fast33,600bps Medium14,400bpsAuto Receive Settings FaxSetting Options Description Receive Mode Manual Security Settings FaxPrinting Fax Reports Setting Up Fax Features Using the Fax Utility Windows 174 Select Fax Settings Setting Up Fax Features Using the Fax Utility OSSetting Up Contacts and Contact Groups Creating a Contact Setting Up Contacts Using the Product Control PanelSelect Add Entry Editing or Deleting a Contact 180 Creating a Contact Group Select Add Group Editing or Deleting a Group 184 Select FAX Utility. You see this window Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 189 Parent topic Sending Faxes Faxing from the Control Panel Sending FaxesSending Faxes from the Product Control Panel 191 Fax Send Settings Sending a Fax at a Specified Time Dialing Fax Numbers from a Connected TelephoneSelect Send Fax Later Sending Faxes Using the Fax Utility Windows 196 Parent topic Sending Faxes Sending Faxes Using the Fax Utility OS198 199 Fax Reception Receiving FaxesReceiving a Fax by Polling Receiving Faxes AutomaticallyReceiving Faxes Manually Viewing a Fax on the LCD Screen 203 Select Ink Levels Check Cartridge StatusChecking Cartridge Status on the LCD Screen Checking Cartridge Status with Windows 206 207 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink CartridgesColor button Removing and Installing Ink CartridgesInk color Part number Standard-capacity High-capacity 211 212 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges OS Printing with Expended Color Cartridges WindowsSelect On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Nozzle Check Print Head MaintenanceChecking the Nozzles Using the Product Control Panel 218 Print head is clean Print head needs cleaning Select Nozzle Check Checking the Nozzles Using a Computer UtilityYou see a window like this Click Print 222 Select Maintenance Select Print Head Cleaning Print Head CleaningCleaning the Print Head Using the Product Control Panel Select Print Nozzle Check Pattern Cleaning the Print Head Using a Computer Utility225 If there are no gaps, click Finish Print Head Alignment Aligning the Print Head Using the Product Control PanelSelect Maintenance 228 Aligning the Print Head Using a Computer Utility Vertical alignment Select Print Head AlignmentHorizontal alignment Cleaning the Paper Guide232 Cleaning Your Product Cleaning and Transporting Your Product234 Transporting Your Product 236 237 Checking for Software Updates Solving ProblemsProduct Status Messages LCD screen message Condition/solutionDial Tone Detection setting Running a Product Check 241 Resetting Control Panel Defaults Software Installation Problems Solving Setup ProblemsNoise After Ink Installation Product Cannot Connect to a Wireless Router or Access Point Solving Network ProblemsNetwork Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Product Makes Noise, But Nothing Copies Solving Copying ProblemsProduct Makes Noise When It Sits for a While Paper Feeding Problems Solving Paper ProblemsPaper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette 253 Paper Jam Problems in the Duplexer Rear Cover 255 256 Document Jams in the Automatic Document Feeder Carefully remove any jammed pages Close the ADF cover, then open the document cover 260 261 Paper Ejection Problems Solving Problems Printing from a ComputerProduct Icon Does Not Appear in Windows Taskbar Nothing PrintsClick the Monitoring Preferences button Error After Cartridge ReplacementPrinting is Slow 265 Too Many Copies Print Solving Page Layout and Content ProblemsInverted Image Incorrect Margins on Printout Blank Pages PrintIncorrect Characters Print Border Appears on Borderless PrintsWindows, delete all print jobs from the Windows Spooler Incorrect Image Size or PositionWhite or Dark Lines in Printout Solving Print Quality ProblemsSlanted Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Scanning Software Does Not Operate Correctly Solving Scanning ProblemsCannot Start Epson Scan Image Consists of a Few Dots Only Solving Scanned Image Quality ProblemsImage is Distorted or Blurry Line of Dots Appears in All Scanned ImagesStraight Lines in an Image Appear Crooked Back of Original Image Appears in Scanned Image Auto Exposure Brightness Histogram AdjustmentImage Colors are Patchy at the Edges Image is Too DarkScanned Image Edges are Cropped Scan Area is Not Adjustable in Thumbnail PreviewScanned Image Colors Do Not Match Original Colors Cannot Send or Receive Faxes Solving Faxing ProblemsParent topic Solving Faxing Problems Windows 8.x Select Epson Event Manager and click Uninstall When to Uninstall Your Product SoftwareUninstalling Product Software Windows Click Uninstall Uninstalling Product Software OSInternet Support Speak to a Support Representative Where to Get HelpPurchase Supplies and Accessories Windows System Requirements Technical SpecificationsOS X System Requirements Scanning SpecificationsFax Specifications Automatic Document Feeder ADF SpecificationsPaper Specifications Single sheets borderless printing Printable Area SpecificationsSingle sheets normal printing Envelopes Ink Cartridge SpecificationsElectrical Specifications Dimension SpecificationsNetwork Interface Specifications Environmental SpecificationsInterface Specifications Safety and Approvals Specifications 295 Parent topic Notices Important Safety InstructionsGeneral Product Safety Instructions 297 Ink Cartridge Safety Instructions LCD Screen Safety Instructions Wireless Connection Safety InstructionsTelephone Equipment Safety Instructions For United States Users FCC Compliance Statement301 Parent topic Notices Related tasks Software NoticeFor Canadian Users Copyright Notice TrademarksParent topic Copyright Notice LibTIFF Software AcknowledgmentCopyright Attribution Default Delay Times for Power Management for Epson Products