8. Raise the ADF input tray and carefully remove any jammed pages.
9.Lower the ADF input tray to its original position.
10.Reload your originals.
Caution: Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.
11.Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems Inside the Product
Paper Jam Problems in the Duplexer (Rear Cover)