Solving Faxing Problems | Epson WF2660 instruction

Related topics

Placing Originals on the Product

Solving Faxing Problems

Check these solutions if you have problems faxing with your product.

Cannot Send or Receive Faxes

Cannot Receive Faxes with a Telephone Connected to Your Product

Parent topic: Solving Problems

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

•Make sure the recipient's fax machine is turned on and working.

•Make sure paper is loaded correctly in your product.

•Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine.

•Make sure Auto Answer mode is turned on to receive faxes automatically. Check your product control panel to see if this mode is turned on.

•Make sure Receive Mode is set to Auto so you can receive faxes automatically.

•Check that the cable connecting your telephone wall jack to your product's LINE port is secure.

•Print a fax connection report using your product control panel or fax software to help diagnose the problem.

•Verify that the telephone wall jack works by connecting a phone to it and testing it.

•If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.)

•If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter.

•If your telephone line has static, turn off your product's error correction mode fax communication setting and try faxing again.

•Try lowering your product's fax speed setting.

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Epson WF2660 manual Solving Faxing Problems, Cannot Send or Receive Faxes

Contents

WF-2660 Users Guide Page Contents Copying Loading PaperPlacing Originals on the Product Double-sided Printing Options Windows Printing from a Computer Faxing 152 Scanning 119Page Solving Problems 238 Adjusting Print Quality 217Replacing Ink Cartridges 204 233Page Technical Specifications 286 296 Page WF-2660 Users Guide Parent topic Product Basics Using the Control PanelControl Panel Buttons and Lights Icon Description Status Icons Parent topic Control Panel Buttons and Lights Changing the LCD Screen Language Entering Characters on the LCD Screen Select Common Settings Adjusting Control Panel Sounds Select Button Press Adjusting the Screen Brightness Product Parts Locations Select Common Settings Select LCD Brightness Product Parts Top and Front Parent topic Product Parts Locations Product Parts Paper Path Product Parts Inside Product Parts Back Using Eco Mode and Other Power Saving SettingsLAN port USB port Line port EXT port Select Configure Changing the Eco SettingsChanging the Sleep Timer Settings Select Common Settings Select Sleep Timer Changing the Power Off Timer Settings Parent topic Product Basics Related tasks Epson Connect Solutions for Smartphones, Tablets, and MoreSelect Common Settings Select Power Off Timer Related topics Using Epson Email PrintUsing the Epson iPrint Mobile App Using Epson Scan to Cloud Using Epson Remote Print Parent topic Product Basics Related topics Using AirPrintUsing Google Cloud Print Select the Google Cloud Print Services option Click Register Setting Up Google Cloud Print on a Chromebook Click Add Device Printing and Scanning with NFC from Your Android Device Parent topic Product Basics Related topics Wi-Fi Infrastructure Mode Setup Wi-Fi or Wired Networking Select Network Settings Select Wi-Fi Setup Selecting Wireless Network Settings From the Control Panel Select Wi-Fi Setup Wizard Wi-Fi Direct Mode Setup Peer-to-peer mode Enabling Wi-Fi Direct ModeAccess point mode Select Connection Setup Wi-Fi Protected Setup WPS Select Push Button Setup WPS Using WPS to Connect to a NetworkSelect Network Settings Printing a Network Status Sheet Select Print Status Sheet Changing or Updating Network Connections Accessing the Web Config UtilityChanging a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi Router Changing a Wi-Fi Connection to a Wired Network Connection Disabling Wi-Fi Features Parent topic Changing or Updating Network Connections Loading Paper for Documents in the Cassette Loading Paper Pull out the paper cassette Slide the edge guides outward Page Page Parent topic Loading Paper Related references Loading Paper for Photos in the Cassette Page Page Page Parent topic Loading Paper Related references Loading Envelopes in the Cassette Page Page Paper type Loading capacity Paper Loading CapacityParent topic Loading Paper Related tasks Paper Type Size Part number Sheet count Available Epson PapersParent topic Loading Paper Paper Type Size Part number Sheet count Borderless Paper Sizes Borderless Paper Type CompatibilityBorderless Paper Types Select Paper Setup Selecting the Paper Settings Control Panel For this paper Select this Paper Type setting Paper Type Settings Control PanelSelect Paper Size Select Paper Type For this paper Select this Paper Type or Media Type setting Paper Type Settings Printing Software Selecting the Default Paper Source Settings Selecting Default Paper Settings Paper Source Options Select Printer Settings Select Universal Print Settings Selecting Universal Print Settings Universal Print Settings Options Parent topic Selecting Universal Print Settings Placing Originals on the Scanner Glass Placing Originals on the Product Placing Originals in the Automatic Document Feeder Automatic Document Feeder ADF Specifications Related topics Copying Documents or Photos Copying Parent topic Copying Paper Size Settings CopyingParent topic Copying Related references Copying Options Page Printing with Windows Selecting Basic Print Settings WindowsPage Print Quality Options Windows Selecting Double-sided Printing Settings Windows Page Page Binding Edge Options Double-sided Printing Options Windows Binding Margin Options Print Density Adjustments WindowsStart Create Folded Booklet Options Selecting Additional Layout and Print Options Windows Related tasks Fix Photo Custom Color Correction Options WindowsColor Controls Image Options and Additional Settings Windows No Color AdjustmentAdditional Settings Options Rotate 180º Image Options Emphasize Text Mirror Image Header/Footer Settings WindowsHigh Speed Click the Main or More Options tab Selecting a Printing Preset Windows Selecting Extended Settings Windows Enable Epson Status Monitor Extended Settings WindowsCheck Paper Width Before Printing Thick Paper and Envelopes Printing Your Document or Photo Windows Parent topic Printing with Windows Checking Print Status Windows Selecting Default Print Settings Windows Changing the Language of the Printer Software Screens Select Software Update Settings Changing Automatic Update Options Printing with OS Selecting Basic Print Settings OS 105 106 Normal Print Quality Options OSNormal Vivid Fine Print Options OS Selecting Page Setup Settings OSExpansion Grayscale Selecting Print Layout Options OS Selecting Double-sided Printing Settings OS Double-sided Printing Options and Adjustments OS Managing Color OS Adjustments Print DensityTwo-sided Printing Options Long-Edge binding Short-Edge binding ColorSync Color Matching Settings Epson Color ControlsColor Matching and Color Options OS Off No Color Adjustment Color Options Settings Manual SettingsSelecting Printing Preferences OS Select Driver or Options Printing Preferences OS Quiet ModePermit temporary black printing High Speed Printing Establish bidirectional communication Printing Your Document or Photo OS OS X 10.8/10.9 Checking Print Status OSOS X 10.6/10.7 Cancelling Printing Using a Product Button Parent topic Scanning Related topics Starting a Scan Using the Product Control PanelStarting a Scan Changing Default Scan Button Settings Click Make Job Settings Starting a Scan Using the Epson Scan Icon You see an Epson Scan window like this Starting a Scan from a Scanning Program 124 Scan Modes Selecting Epson Scan SettingsSelecting the Scan Mode Scanning in Office Mode You see this window Related concepts Available Document Source Settings Office Mode Auto Detect Selecting a Scan Area Office ModeScanner Glass 130 131 Unsharp Mask Available Image Adjustments Office ModeDescreening Text Enhancement Scanning in Professional Mode 134 135 Available Image Types Professional Mode Available Document Source Settings Professional ModeSelecting a Scan Area Professional Mode Bit Color 137 138 Available Image Adjustments Professional Mode Color Restoration Histogram AdjustmentBacklight Correction Dust Removal Saturation Selecting a Scan Size Professional ModeColor Balance Color Palette 142 143 Image Preview Guidelines Scan Resolution GuidelinesThumbnail preview Normal preview 145 Selecting Scan File Settings 147 Optional Settings Overwrite any files with the same name Available Scanned File Types and Optional SettingsFile Formats Bitmap *.bmp Jpeg *.jpg Show this dialog box before next scan Scanning with OS X Using Image CaptureOpen image folder after scanning Show Add Page dialog after scanning 150 Image Correction Available Scan Settings OS X Image Capture Faxing Connecting a Telephone or Answering Machine 153 DSL connection Isdn connection 156 Parent topic Faxing Related tasks Setting Up Fax Features Using the Product Control Panel Setting Up Fax FeaturesParent topic Faxing Selecting Your Country or Region Selecting the Date and Time Select Date/Time Select Date/Time Settings Select Daylight Saving Time Using the Fax Setting Wizard 162 Selecting the Line Type Select Basic Settings Select Line Type 164 Select Receive Settings Setting the Number of Rings to Answer Select Fax Output Selecting Fax Output Settings 167 Setting Options Description Fax Output Save to Inbox Output Settings FaxSave to Computer Auto Reduction Selecting Advanced Fax Settings Setting Options Description Fax Speed Fast33,600bps Basic Settings FaxMedium14,400bps Slow9,600bps Setting Options Description Receive Mode Manual Receive Settings FaxSecurity Settings Fax Auto Printing Fax Reports Setting Up Fax Features Using the Fax Utility Windows 174 Select Fax Settings Setting Up Fax Features Using the Fax Utility OS Setting Up Contacts and Contact Groups Creating a Contact Setting Up Contacts Using the Product Control Panel Select Add Entry Editing or Deleting a Contact 180 Creating a Contact Group Select Add Group Editing or Deleting a Group 184 Select FAX Utility. You see this window Select Speed Dial/Group Dial List Setting Up Contacts Using the Product Control Panel Setting Up Speed/Group Dial Lists Using the Fax Utility OS 189 Parent topic Sending Faxes Faxing from the Control Panel Sending FaxesSending Faxes from the Product Control Panel 191 Fax Send Settings Sending a Fax at a Specified Time Dialing Fax Numbers from a Connected Telephone Select Send Fax Later Sending Faxes Using the Fax Utility Windows 196 Parent topic Sending Faxes Sending Faxes Using the Fax Utility OS 198 199 Fax Reception Receiving Faxes Receiving a Fax by Polling Receiving Faxes AutomaticallyReceiving Faxes Manually Viewing a Fax on the LCD Screen 203 Select Ink Levels Check Cartridge StatusChecking Cartridge Status on the LCD Screen Checking Cartridge Status with Windows 206 207 Checking Cartridge Status with OS Ink Cartridge Part Numbers Purchase Epson Ink Cartridges Color button Removing and Installing Ink CartridgesInk color Part number Standard-capacity High-capacity 211 212 Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges OS Printing with Expended Color Cartridges Windows Select On as the Permit temporary black printing setting Conserving Low Black Ink with Windows Print Head Nozzle Check Print Head MaintenanceChecking the Nozzles Using the Product Control Panel 218 Print head is clean Print head needs cleaning Select Nozzle Check Checking the Nozzles Using a Computer Utility You see a window like this Click Print 222 Select Maintenance Select Print Head Cleaning Print Head CleaningCleaning the Print Head Using the Product Control Panel Select Print Nozzle Check Pattern Cleaning the Print Head Using a Computer Utility 225 If there are no gaps, click Finish Print Head Alignment Aligning the Print Head Using the Product Control PanelSelect Maintenance 228 Aligning the Print Head Using a Computer Utility Vertical alignment Select Print Head Alignment Horizontal alignment Cleaning the Paper Guide 232 Cleaning Your Product Cleaning and Transporting Your Product 234 Transporting Your Product 236 237 Checking for Software Updates Solving Problems Product Status Messages LCD screen message Condition/solutionDial Tone Detection setting Running a Product Check 241 Resetting Control Panel Defaults Software Installation Problems Solving Setup ProblemsNoise After Ink Installation Product Cannot Connect to a Wireless Router or Access Point Solving Network Problems Network Software Cannot Find Product on a Network Product Does Not Appear in OS X Printer Window Cannot Print Over a Network Cannot Scan Over a Network Product Makes Noise, But Nothing Copies Solving Copying ProblemsProduct Makes Noise When It Sits for a While Paper Feeding Problems Solving Paper Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette 253 Paper Jam Problems in the Duplexer Rear Cover 255 256 Document Jams in the Automatic Document Feeder Carefully remove any jammed pages Close the ADF cover, then open the document cover 260 261 Paper Ejection Problems Solving Problems Printing from a Computer Product Icon Does Not Appear in Windows Taskbar Nothing Prints Click the Monitoring Preferences button Error After Cartridge ReplacementPrinting is Slow 265 Too Many Copies Print Solving Page Layout and Content ProblemsInverted Image Incorrect Margins on Printout Blank Pages Print Incorrect Characters Print Border Appears on Borderless Prints Windows, delete all print jobs from the Windows Spooler Incorrect Image Size or Position White or Dark Lines in Printout Solving Print Quality ProblemsSlanted Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Scanning Software Does Not Operate Correctly Solving Scanning Problems Cannot Start Epson Scan Image Consists of a Few Dots Only Solving Scanned Image Quality Problems Image is Distorted or Blurry Line of Dots Appears in All Scanned ImagesStraight Lines in an Image Appear Crooked Image Colors are Patchy at the Edges Auto Exposure Brightness Histogram AdjustmentImage is Too Dark Back of Original Image Appears in Scanned Image Scanned Image Edges are Cropped Scan Area is Not Adjustable in Thumbnail PreviewScanned Image Colors Do Not Match Original Colors Cannot Send or Receive Faxes Solving Faxing Problems Parent topic Solving Faxing Problems Windows 8.x Select Epson Event Manager and click Uninstall When to Uninstall Your Product SoftwareUninstalling Product Software Windows Click Uninstall Uninstalling Product Software OS Internet Support Speak to a Support Representative Where to Get HelpPurchase Supplies and Accessories Windows System Requirements Technical Specifications OS X System Requirements Scanning Specifications Fax Specifications Automatic Document Feeder ADF Specifications Paper Specifications Single sheets borderless printing Printable Area SpecificationsSingle sheets normal printing Envelopes Ink Cartridge Specifications Electrical Specifications Dimension Specifications Network Interface Specifications Environmental SpecificationsInterface Specifications Safety and Approvals Specifications 295 Parent topic Notices Important Safety InstructionsGeneral Product Safety Instructions 297 Ink Cartridge Safety Instructions LCD Screen Safety Instructions Wireless Connection Safety InstructionsTelephone Equipment Safety Instructions For United States Users FCC Compliance Statement 301 Parent topic Notices Related tasks Software NoticeFor Canadian Users Copyright Notice Trademarks Parent topic Copyright Notice LibTIFF Software Acknowledgment Copyright Attribution Default Delay Times for Power Management for Epson Products