Manuals / Gateway / Computer Equipment / Server

Gateway 955 manual Troubleshooting

Models: 955

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Chapter 6: Troubleshooting

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Contents

Page Page 1 Checking Out Your Gateway Server Contents2 Setting Up Your Server 3 Maintaining Your ServerUpdating the BIOS 4 Installing ComponentsOpening the BIOS Setup utility Resetting the BIOSBIOS Settings C Safety, Regulatory, and Legal InformationServer Specifications IndexPage Checking Out Your GatewayServer Where drives, ports, jacks, and controls are locatedWhere system board components are located Read this chapter to learnControl panel FrontChapter 1 Checking Out Your Gateway Server Back BackProcessor Processor Fan module Power SCSI distribution backplane InteriorPower supply Chapter 1 Checking Out Your Gateway ServerSystem board ConnectorsSystem board Gateway Web site Getting HelpServer Companion CD Telephone supportInstall your server into a cabinet Start and turn off your server Setting UpServerYourRead this chapter to learn how to Use your server safely Set up your operating systemSetting up the hardware Chapter 2 Setting Up Your ServerProtecting from power source problems Protecting from power source problemsSurge protectors Line conditioners Uninterruptible power suppliesChapter 2 Setting Up Your Server Mounting your server into a cabinet Mounting your server into a cabinetChapter 2 Setting Up Your Server To mount your server in a cabinetScrews Screw Mounting your server into a cabinetScrew hole Chapter 2 Setting Up Your Server 5 Insert a small screw through the disk guide and tighten the screw. Attach the remaining disk guide to the other side of the serverMounting your server into a cabinet 7 Insert the slotted foot of a cabinet rail between each nut bar and post, then tighten the screwsChapter 2 Setting Up Your Server To install the front cover optional Installing the front coverMounting your server into a cabinet Chapter 2 Setting Up Your Server 4 Attach the remaining handle to the other side of the serverTo remove the server from a cabinet Removing the server from a cabinetMounting your server into a cabinet To start the server Starting your serverChapter 2 Setting Up Your Server When the system When the powerindicator is fault indicator isTo turn off the server Understanding the power-on self-testTurning off your server Chapter 2 Setting Up Your ServerSetting up the operating system Setting up the operating systemChapter 2 Setting Up Your Server Read this chapter to learn how to Care for your server MaintainingServerYourRecord the BIOS configuration Manage your server and network Caring for your server Cleaning your serverChapter 3 Maintaining Your Server Cleaning the screen Cleaning tipsCleaning the keyboard Caring for your serverTo record your BIOS configuration Preparing for system recoveryRecording the BIOS configuration 1 Print the appendix for “BIOS Settings” on pageGateway Server Manager System administrationSystem administration Server securityTo remove a BIOS security password Using BIOS security passwordsTo set the BIOS security passwords Chapter 3 Maintaining Your ServerYou can use your Server Companion CD to Install hardware drivers Using your Server Companion CDUsing your Server Companion CD Install programs View server documentationIdentifying your server To turn on the System ID indicatorChapter 3 Maintaining Your Server Updating the baseboard management controller firmware Updating the baseboard management controller firmwarePage Move the BMC Write Enable jumper back to pins Follow the instructions in “Opening the server case” on pageUpdating the baseboard management controller firmware To view the Field Replaceable Unit FRU information Using the System Setup UtilityViewing FRU information Chapter 3 Maintaining Your ServerTo set up remote LAN access Setting up remote accessSetting up remote LAN access Using the System Setup UtilityTo set up remote modem or serial access Setting up remote modem or serial accessChapter 3 Maintaining Your Server Using the System Setup Utility In the Access Mode list, click the remote access modeTo set up paging alerts Setting up paging alertsChapter 3 Maintaining Your Server Using the System Setup Utility To set up LAN alerts12 Click Options, then click Configure Event Actions 9 Click Options, then click Configure Event Actions Chapter 3 Maintaining Your ServerComponentsInstalling Selecting a place to work Preparing to install componentsChapter 4 Installing Components Gathering the tools you needPreventing static electricity discharge Preventing static electricity dischargeTo open the server Opening the server caseChapter 4 Installing Components Opening the server case 6 Lift the top panel away from the serverTo close the server case Closing the server caseChapter 4 Installing Components Replacing the CD/diskette drive in the Flex Bay Installing drivesInstalling drives To replace the drive in the Flex BayChapter 4 Installing Components 3 While holding the locking handle, pull the drive out of the serverTo install a hot-swap hard drive into the Flex Bay Installing a hot-swap SCSI hard drive into the Flex BayInstalling drives Chapter 4 Installing Components 4 Insert the Flex Bay plug into the top left area of the front control panel. The Flex Bay plug comes in your server’s accessory boxInstalling drives 7 Press the lever closed to lock the drive into placeTo install a hard drive Installing a hard driveChapter 4 Installing Components Installing drives 3 Pull the tray straight out of the serverChapter 4 Installing Components 4 If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the trayInstalling drives 7 Close the drive’s release leverInstalling memory Chapter 4 Installing ComponentsInstalling memory To install or replace memory2 Follow the instructions in “Opening the server case” on page Chapter 4 Installing Components Installing PCI expansion cardsTo replace, add, or reseat a PCI expansion card 2 Follow the instructions in “Opening the server case” on pageInstalling PCI expansion cards Chapter 4 Installing Components 7 If this is the first time the slot will be used for an expansion card, remove the slot’s EMI shield from the riser card by pushing it toward the back of the riser card9 Rotate the card locking clip closed 12 Follow the instructions in “Closing the server case” on pageInstalling PCI expansion cards 11 Press the riser card back into the serverChapter 4 Installing Components Replacing the fan moduleTo replace the fan module 2 Follow the instructions in “Opening the server case” on pageReplacing the fan module Fan module guideChapter 4 Installing Components 9 Follow the instructions in “Closing the server case” on pageAir baffle mounting post hole To replace a processor Installing a processorInstalling a processor 3 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components 4 Lift the transparent air duct away from the processor socketsInstalling a processor 7 Remove the remaining clip 8 Remove the heat sinkChapter 4 Installing Components 15 Follow the instructions in “Closing the server case” on page11 Before inserting the processor into the socket, make sure that Replacing the power supply Replacing the power supplyTo replace the power supply 2 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components Replacing the power supply 7 Follow the instructions in “Closing the server case” on page5 Lift the power supply out of the case To replace the SCSI backplane Replacing the SCSI backplaneChapter 4 Installing Components Replacing the SCSI backplane Keyhole slot mounting postChapter 4 Installing Components Follow the instructions in “Closing the server case” on pageReinstall the fan module Replacing the CMOS battery Replacing the CMOS batteryTo replace the battery 5 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components Restore any BIOS settings that you wrote down in StepReplacing the power distribution board Replacing the power distribution boardReinstall the SCSI backplane, then reinstall the power supply Chapter 4 Installing ComponentsFollow the instructions in “Closing the server case” on page Replacing the front panel board Replacing the front panel board2 Follow the instructions in “Opening the server case” on page Chapter 4 Installing Components 7 Follow the instructions in “Closing the server case” on page Replacing the front panel boardLight pipes To replace the system board Replacing the system boardChapter 4 Installing Components Replacing the system board 8 Remove the three screws that secure the system board to the serverChapter 4 Installing Components 11 Lift the board away from the case16 Reinstall the riser cards. For instructions, see “Installing PCI expansion cards” on page Replacing the system boardChapter 4 Installing Components Update the BIOS Reset the BIOS settings to their factory defaults Using the BIOS Setup UtilityRead this chapter to learn how to Open the BIOS Setup utility Reset the BIOS passwordsTo open the BIOS Setup utility Opening the BIOS Setup utilityChapter 5 Using the BIOS Setup Utility To update the BIOS Updating the BIOSUpdating the BIOS To reset the BIOS using the system board jumper Resetting the BIOSTo reset the BIOS using the power and reset buttons Chapter 5 Using the BIOS Setup UtilityResetting the BIOS Resetting BIOS passwords8 Follow the instructions in “Closing the server case” on page Chapter 5 Using the BIOS Setup Utility Read this chapter to learn how to Get telephone support and training TroubleshootingInterpret error messages and codes Troubleshoot Telephone support Chapter 6 TroubleshootingSee “Troubleshooting” on page Before calling Gateway Technical SupportTelephone numbers Service descriptionHow to reach Telephone supportChapter 6 Troubleshooting Tutoring and trainingFor more information Service descriptionSafety guidelines Safety guidelinesHard disk controller failure - press F1 to try reboot Error messagesError loading operating system Insert bootable media deviceMemory size error Invalid passwordMemory errors were detected while the system started up Error messagesFirst steps TroubleshootingChapter 6 Troubleshooting Troubleshooting Battery replacementBeep codes Description Troubleshooting stepsBeeps Chapter 6 TroubleshootingCD drive BIOSThe settings in the BIOS Setup utility are not retained Diskette driveHard drive You receive a “Non-system disk” or “disk error” error messageExpansion cards The diskette drive LED is lit continuouslyInternet To repair the master boot recordThe master boot record is corrupted Your server does not recognize a SCSI driveMemory Memory errors were detected during server start upKeyboard Modem telephone dial-upYour 56K modem does not connect at 56K To check the dialing properties in WindowsTroubleshooting Your server is running but there is no picture MonitorThe modem is not recognized by your server The color is not uniformYou press the power button, but the server does not turn on PowerA horizontal line or wire is visible across the monitor screen When you turn on the server, it makes several short beepsChapter 6 Troubleshooting SpecificationsServer A Card sizes Power supply System specificationsCase size Weight Fans Ports Appendix AProcessor System board specificationsSystem board specifications ChipsetRequirements Environmental specificationsVariable Appendix AAdditional specifications Additional specificationsAppendix A BIOS Settings B To view all BIOS settingsSetting BIOS menuBIOS submenu Appendix BSetting BIOS menuBIOS submenu ValueBIOS menu SecurityServer BIOS submenuBIOS submenu BootBIOS menu SettingAppendix B Important safety information Safety Regulatory, and C Legal InformationSetting up your system Appendix C Replacement parts and accessoriesCare during use Federal Communications Commission FCC Regulatory compliance statementsUnited States of America Unintentional emitter per FCC Part FCC Part 15 Class A StatementResponsible party FCC declaration of conformityAppendix C ProductCanada Industry Canada IC Unintentional emitter per ICES-003California Proposition 65 Warning Laser safety statementAppendix C Trademark Acknowledgments NoticesAll Rights Reserved Copyright 2003 Gateway, Inc All Rights Reserved 14303 Gateway PlaceAppendix C Index NumericsPage Page Page Page updating the BIOS 91 UPS USB ports internal connector 5 location 2 modem 108 monitor 110 power power source problems 9 processoruninterruptible power supply UPS 10 updating BIOS user password 30 utilities BIOS Setup