Chapter 6: Troubleshooting
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your server, follow these recommendations before contacting Gateway Technical Support:
■Make sure that your server is connected correctly to a grounded AC outlet that is supplying power.
■If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.
■If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
■If you have “how to” questions about using a program, see:
■The program’s online Help
■The program’s documentation
■Your operating system’s documentation
■The software or hardware manufacturer’s Web site
■See “Troubleshooting” on page 102.
■Have your client ID, serial number (located on the back of your server case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.
■Make sure that your server is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps.
■Consider using Gateway’s Internet technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to
96 | www.gateway.com |
