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Gateway 955 Troubleshooting, Read this chapter to learn how to Get telephone support and training

Models: 955

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Troubleshooting 6

Troubleshooting 6

Read this chapter to learn how to:

■Get telephone support and training

■Interpret error messages and codes

■Troubleshoot

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 96 for more information about how to get help.

95

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Gateway 955 manual Troubleshooting, Read this chapter to learn how to Get telephone support and training

Contents

Page Page 2 Setting Up Your Server Contents1 Checking Out Your Gateway Server 3 Maintaining Your ServerOpening the BIOS Setup utility 4 Installing ComponentsUpdating the BIOS Resetting the BIOSServer Specifications C Safety, Regulatory, and Legal InformationBIOS Settings IndexPage Where system board components are located Where drives, ports, jacks, and controls are locatedChecking Out Your GatewayServer Read this chapter to learnChapter 1 Checking Out Your Gateway Server FrontControl panel Back BackPower supply InteriorProcessor Processor Fan module Power SCSI distribution backplane Chapter 1 Checking Out Your Gateway ServerSystem board ConnectorsSystem board Server Companion CD Getting HelpGateway Web site Telephone supportRead this chapter to learn how to Use your server safely Setting UpServerYourInstall your server into a cabinet Start and turn off your server Set up your operating systemChapter 2 Setting Up Your Server Setting up the hardwareSurge protectors Protecting from power source problemsProtecting from power source problems Chapter 2 Setting Up Your Server Uninterruptible power suppliesLine conditioners Mounting your server into a cabinet Mounting your server into a cabinetScrews To mount your server in a cabinetChapter 2 Setting Up Your Server Screw hole Mounting your server into a cabinetScrew 5 Insert a small screw through the disk guide and tighten the screw. Attach the remaining disk guide to the other side of the server Chapter 2 Setting Up Your Server7 Insert the slotted foot of a cabinet rail between each nut bar and post, then tighten the screws Mounting your server into a cabinetChapter 2 Setting Up Your Server Mounting your server into a cabinet Installing the front coverTo install the front cover optional 4 Attach the remaining handle to the other side of the server Chapter 2 Setting Up Your ServerMounting your server into a cabinet Removing the server from a cabinetTo remove the server from a cabinet Chapter 2 Setting Up Your Server Starting your serverTo start the server indicator is When the powerWhen the system fault indicator isTurning off your server Understanding the power-on self-testTo turn off the server Chapter 2 Setting Up Your ServerSetting up the operating system Setting up the operating systemChapter 2 Setting Up Your Server Record the BIOS configuration Manage your server and network MaintainingServerYourRead this chapter to learn how to Care for your server Chapter 3 Maintaining Your Server Cleaning your serverCaring for your server Cleaning the keyboard Cleaning tipsCleaning the screen Caring for your serverRecording the BIOS configuration Preparing for system recoveryTo record your BIOS configuration 1 Print the appendix for “BIOS Settings” on pageSystem administration System administrationGateway Server Manager Server securityTo set the BIOS security passwords Using BIOS security passwordsTo remove a BIOS security password Chapter 3 Maintaining Your ServerUsing your Server Companion CD Using your Server Companion CDYou can use your Server Companion CD to Install hardware drivers Install programs View server documentationChapter 3 Maintaining Your Server To turn on the System ID indicatorIdentifying your server Updating the baseboard management controller firmware Updating the baseboard management controller firmwarePage Updating the baseboard management controller firmware Follow the instructions in “Opening the server case” on pageMove the BMC Write Enable jumper back to pins Viewing FRU information Using the System Setup UtilityTo view the Field Replaceable Unit FRU information Chapter 3 Maintaining Your ServerSetting up remote LAN access Setting up remote accessTo set up remote LAN access Using the System Setup UtilityChapter 3 Maintaining Your Server Setting up remote modem or serial accessTo set up remote modem or serial access In the Access Mode list, click the remote access mode Using the System Setup UtilityChapter 3 Maintaining Your Server Setting up paging alertsTo set up paging alerts 12 Click Options, then click Configure Event Actions To set up LAN alertsUsing the System Setup Utility Chapter 3 Maintaining Your Server 9 Click Options, then click Configure Event ActionsComponentsInstalling Chapter 4 Installing Components Preparing to install componentsSelecting a place to work Gathering the tools you needPreventing static electricity discharge Preventing static electricity dischargeChapter 4 Installing Components Opening the server caseTo open the server 6 Lift the top panel away from the server Opening the server caseChapter 4 Installing Components Closing the server caseTo close the server case Installing drives Installing drivesReplacing the CD/diskette drive in the Flex Bay To replace the drive in the Flex Bay3 While holding the locking handle, pull the drive out of the server Chapter 4 Installing ComponentsInstalling drives Installing a hot-swap SCSI hard drive into the Flex BayTo install a hot-swap hard drive into the Flex Bay 4 Insert the Flex Bay plug into the top left area of the front control panel. The Flex Bay plug comes in your server’s accessory box Chapter 4 Installing Components7 Press the lever closed to lock the drive into place Installing drivesChapter 4 Installing Components Installing a hard driveTo install a hard drive 3 Pull the tray straight out of the server Installing drives4 If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the tray Chapter 4 Installing Components7 Close the drive’s release lever Installing drivesChapter 4 Installing Components Installing memory2 Follow the instructions in “Opening the server case” on page To install or replace memoryInstalling memory To replace, add, or reseat a PCI expansion card Installing PCI expansion cardsChapter 4 Installing Components 2 Follow the instructions in “Opening the server case” on pageInstalling PCI expansion cards 7 If this is the first time the slot will be used for an expansion card, remove the slot’s EMI shield from the riser card by pushing it toward the back of the riser card Chapter 4 Installing ComponentsInstalling PCI expansion cards 12 Follow the instructions in “Closing the server case” on page9 Rotate the card locking clip closed 11 Press the riser card back into the serverTo replace the fan module Replacing the fan moduleChapter 4 Installing Components 2 Follow the instructions in “Opening the server case” on pageFan module guide Replacing the fan moduleAir baffle mounting post hole 9 Follow the instructions in “Closing the server case” on pageChapter 4 Installing Components Installing a processor Installing a processorTo replace a processor 3 Follow the instructions in “Opening the server case” on page4 Lift the transparent air duct away from the processor sockets Chapter 4 Installing Components7 Remove the remaining clip 8 Remove the heat sink Installing a processor11 Before inserting the processor into the socket, make sure that 15 Follow the instructions in “Closing the server case” on pageChapter 4 Installing Components To replace the power supply Replacing the power supplyReplacing the power supply 2 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components 5 Lift the power supply out of the case 7 Follow the instructions in “Closing the server case” on pageReplacing the power supply Chapter 4 Installing Components Replacing the SCSI backplaneTo replace the SCSI backplane Keyhole slot mounting post Replacing the SCSI backplaneReinstall the fan module Follow the instructions in “Closing the server case” on pageChapter 4 Installing Components To replace the battery Replacing the CMOS batteryReplacing the CMOS battery 5 Follow the instructions in “Opening the server case” on pageRestore any BIOS settings that you wrote down in Step Chapter 4 Installing ComponentsReplacing the power distribution board Replacing the power distribution boardFollow the instructions in “Closing the server case” on page Chapter 4 Installing ComponentsReinstall the SCSI backplane, then reinstall the power supply 2 Follow the instructions in “Opening the server case” on page Replacing the front panel boardReplacing the front panel board Chapter 4 Installing Components Light pipes Replacing the front panel board7 Follow the instructions in “Closing the server case” on page Chapter 4 Installing Components Replacing the system boardTo replace the system board 8 Remove the three screws that secure the system board to the server Replacing the system board11 Lift the board away from the case Chapter 4 Installing ComponentsReplacing the system board 16 Reinstall the riser cards. For instructions, see “Installing PCI expansion cards” on pageChapter 4 Installing Components Read this chapter to learn how to Open the BIOS Setup utility Using the BIOS Setup UtilityUpdate the BIOS Reset the BIOS settings to their factory defaults Reset the BIOS passwordsChapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utilityTo open the BIOS Setup utility Updating the BIOS Updating the BIOSTo update the BIOS To reset the BIOS using the power and reset buttons Resetting the BIOSTo reset the BIOS using the system board jumper Chapter 5 Using the BIOS Setup Utility8 Follow the instructions in “Closing the server case” on page Resetting BIOS passwordsResetting the BIOS Chapter 5 Using the BIOS Setup Utility Interpret error messages and codes Troubleshoot TroubleshootingRead this chapter to learn how to Get telephone support and training See “Troubleshooting” on page Chapter 6 TroubleshootingTelephone support Before calling Gateway Technical SupportHow to reach Service descriptionTelephone numbers Telephone supportFor more information Tutoring and trainingChapter 6 Troubleshooting Service descriptionSafety guidelines Safety guidelinesError loading operating system Error messagesHard disk controller failure - press F1 to try reboot Insert bootable media deviceMemory errors were detected while the system started up Invalid passwordMemory size error Error messagesChapter 6 Troubleshooting TroubleshootingFirst steps Beep codes Battery replacementTroubleshooting Beeps Troubleshooting stepsDescription Chapter 6 TroubleshootingThe settings in the BIOS Setup utility are not retained BIOSCD drive Diskette driveExpansion cards You receive a “Non-system disk” or “disk error” error messageHard drive The diskette drive LED is lit continuouslyThe master boot record is corrupted To repair the master boot recordInternet Your server does not recognize a SCSI driveKeyboard Memory errors were detected during server start upMemory Modem telephone dial-upTroubleshooting To check the dialing properties in WindowsYour 56K modem does not connect at 56K The modem is not recognized by your server MonitorYour server is running but there is no picture The color is not uniformA horizontal line or wire is visible across the monitor screen PowerYou press the power button, but the server does not turn on When you turn on the server, it makes several short beepsChapter 6 Troubleshooting SpecificationsServer A Case size Weight Fans Ports System specificationsCard sizes Power supply Appendix ASystem board specifications System board specificationsProcessor ChipsetVariable Environmental specificationsRequirements Appendix AAdditional specifications Additional specificationsAppendix A To view all BIOS settings BIOS Settings BBIOS submenu BIOS menuSetting Appendix BBIOS submenu BIOS menuSetting ValueServer SecurityBIOS menu BIOS submenuBIOS menu BootBIOS submenu SettingAppendix B Setting up your system Safety Regulatory, and C Legal InformationImportant safety information Care during use Replacement parts and accessoriesAppendix C United States of America Regulatory compliance statementsFederal Communications Commission FCC Unintentional emitter per FCC Part FCC Part 15 Class A StatementAppendix C FCC declaration of conformityResponsible party ProductIndustry Canada IC Unintentional emitter per ICES-003 CanadaAppendix C Laser safety statementCalifornia Proposition 65 Warning All Rights Reserved NoticesTrademark Acknowledgments Copyright 2003 Gateway, Inc All Rights Reserved 14303 Gateway PlaceAppendix C Numerics IndexPage Page Page Page uninterruptible power supply UPS 10 updating BIOS modem 108 monitor 110 power power source problems 9 processorupdating the BIOS 91 UPS USB ports internal connector 5 location 2 user password 30 utilities BIOS Setup