Chapter 6: Troubleshooting
Beeps | Description | Troubleshooting steps |
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1 | The memory refresh circuitry on the | Reseat the memory or replace with |
| system board is faulty. | modules you know are good. |
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2 | Parity cannot be reset. | Same as for 1 beep. |
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3 | Base memory test failure. | Same as for 1 beep. |
4 | System timer is not operational. |
Remove all expansion cards.
■If the beep code occurs even when all expansion cards have been removed, the system board may be at fault.
Contact Gateway Technical Support.
■If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.
5 | Processor failure detected. | ■ | Set the Retest Processor option to Yes |
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| in the BIOS Setup utility. |
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| ■ | Reseat the processor and start the |
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| server again. |
6The keyboard controller may be bad. The BIOS cannot switch to protected mode.
■Connect a keyboard that you know is good.
■If the error occurs when a keyboard is not attached, contact Gateway Technical Support.
7 | The processor generated an exception | Same as for 5 beeps. |
| interrupt. |
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8 | The server’s video memory is faulty. | The system board may be faulty. Call |
| This is not a fatal error. | Technical Support. |
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9 | The ROM checksum value does not | Same as for 4 beeps. |
| match the value encoded in the BIOS. |
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10 | The shutdown register for CMOS RAM | Same as for 4 beeps. |
| failed. |
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11 | General BIOS ROM error. | Update the BIOS. For instructions, see |
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| “Updating the BIOS” on page 91. |
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104 | www.gateway.com |
