Troubleshooting the product setup
●USB connected products
●Wireless products
USB connected products
If the product does not appear in the printer list after an installation:
Complete each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved.
●Verify that the USB is connected between the product and the computer and that the product is powered on.
●Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port.
●Turn the product off and then back on.
●Turn the computer off and then back on.
●If you are using a USB hub on the computer, disconnect any other USB devices from the hub.
If the wrong PPD appears in the Kind column in the printer list after installation.
1.Unplug the USB cable.
2.Delete the print queue with the incorrect type (for example, Generic PostScript Printer).
3.Reinstall the
4.Turn the computer off and then on.
5.Reconnect the USB cable from the computer to the product.
If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the product from the list, and then browse manually for the product PPD.
Wireless products
If the print queue reports that the product is offline when trying to print.
1.Verify the product is turned on and the wireless light is on.
2.Verify that Airport is connected to your wireless network.
3.Verify that you have the most up to date version of Airport installed.
Remove the
1.Open Finder.
2.Navigate to Library/Printers/hp/laserjet/P1100_1560_1600Series/.
3.
ENWW | Remove the |
