Troubleshooting, Methodology | HP nPartitions (nPars) specs

6 Troubleshooting

This chapter provides strategies, procedures, and tools for troubleshooting server blade error and fault conditions.

Methodology

General troubleshooting methodology

1.Review the following list of symptoms:

•Front Panel LED blinking

•System messages on the OA

•System Alert present on system console

•Server blade will not power-up

•Server blade will not boot

•Error/Event Message received

•MCA occurred

78 Troubleshooting

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HP nPartitions (nPars) manual Troubleshooting, Methodology, General troubleshooting methodology

Contents

Abstract HP-UX Contents Troubleshooting Optional components Removing and replacing components Support and other resources 119 Regulatory information 145 Index 146 Overview Server blade overview Server blade components CPU0 Blade Link dimensions and weight Server blade dimensions and weightServer blade dimensions and weight for the BL860c Site preparation Site Inspection Checklist Customer and HP Information Sample Site Inspection Checklist Power subsystem ESD handling informationUnpacking and inspecting the server blade Unpacking the server blade Verifying site preparationInspect the shipping containers for damage Verifying the inventory Installing and powering on the server blade Installing the server blade into the enclosureInstallation sequence and checklist Preparing the enclosure Removing a c7000 device bay divider Slide the locking tab down Installing interconnect modules Interconnect bay numbering and device mapping Installing the server blade into the enclosure Server blade power states Power States Powering on the server blade Powering off the server blade Blade Link bay location rules BL1 BL2E Installing the server blade into the enclosure Using iLO Accessing Uefi or the OS from iLO 3 MP Uefi Front Accessing Uefi or the OS from iLO 3 MP Saving Uefi configuration settings Booting and installing the operating systemOS login prompt Operating system is loaded onto the server blade Installing the latest firmware using HP Smart Update Manager Operating system procedures Installing the operating system onto the server bladeOperating systems supported on the server blade Installing the OS using HP Ignite-UX Installing the OS using vMediaContinue with Configuring system boot options Configuring system boot options Booting and shutting down HP-UXAdding HP-UX to the boot options list HP-UX standard boot Booting HP-UX from the Uefi Boot Manager Booting HP-UX from the Uefi Shell Booting HP-UX in single-user modeBooting HP-UX in LVM-maintenance mode Shutting down HP-UX Booting and shutting down HP-UX Optional components Partner blades Hot-plug SAS disk drives Installing internal components Removing the access panel Processor and heatsink module Processor load order Optional components Installing internal components Optional components Installing internal components Dimm installation guidelines DIMMs Performance Dimm pair load order Mixed Dimm load order Dimm pair load order Dimm quad load order rules Mixed Dimm load order Dimm quad load order Installing Dimms Remove the access panel Removing the access panel Mezzanine cards HP Smart Array P711m Controller Installing the Supercap mounting bracket Supercap pack mounting kit Installing the P711m controller board Slot Installing the Supercap Pack Replacing the access panel Upgrading a conjoined configurationProcedure summary Upgrade kit contents Before getting started Supported operating systems Minimum firmware versionsDetermining your current firmware revisions Sysrev Uuid VCM Rules for server blade internal components Upgrading the original server Existing server blade check Adding resources Installing internal components Ilo002264fed1da CMhpiLO- sr Sysset Command successful Installing internal components Final hardware check Booting the operating system Warranty registrationSupport Blade link and system information parameters Operating System Licenses Quick Boot option FC SAN connections FCoE SAN connections Ethernet network connections Profile entry Assigned network Pre-Upgrade Procedure for PI Post-Upgrade Procedure for PI Gioportableimage before Immed Now Troubleshooting General troubleshooting methodologyMethodology Methodology Executing recommended troubleshooting methodology Troubleshooting Entry Points Basic and advanced troubleshooting tables Basic Low End Troubleshooting Cannot find a boot disk. The iLO 3 MP is running Advanced Low End Troubleshooting Properly installed and fully seated Troubleshooting tools Sl -e -nc Df -d Sysset Npar Uefi info all Front panel view Controls and portsServer blade LEDs Rear panel view Front panel LEDs UID LED SAS disk drive LEDs SAS hard drive LED combinations Drive might terminate the current Virtual Front Panel LEDs in the iLO 3 TUI Blade Link LEDsIndications for the iLO 3 TUI LEDs Health LED Connecting to the serial port SUV Cable and Ports Fault management overview DiagnosticsGeneral diagnostic tools HP-UX Fault management Errors and error logs Event log definitionsEvent log usage ILO 3 MP event logs SEL review Cooling subsystem Troubleshooting processorsEnclosure information Firmware Identifying and troubleshooting firmware issues Troubleshooting the server interface system consoleTroubleshooting the environment Verify and install the latest firmware Server blade environmental specifications Removing and replacing components Server blade components listCRU List 512744-001 AD399-2134A Powering off the server blade Blade Link for BL870c i4 or BL890c i4 configurationsPreparing the server blade for servicing Preparing the server blade for servicing Blade Link for BL860c i4 configurations Preparing the server blade for servicing Access panel Power off the server blade. Powering off the server bladeServer blade Disk drive blanks Disk drivesRemoving a disk drive blank Dimm baffle DIMMs CPU baffle CPU and heatsink module Removing and replacing components CPU and heatsink module Server battery SAS backplane Mezzanine cards ICH mezzanine board System board Blade Link Processor and heatsink module CPU and heatsink module Use the indent to pull the door open Support and other resources Contacting HP New and changed information in this edition Typographic conventionsHP Insight Remote Support Software Understood or followed will result in personal injury or Standard terms, abbreviations, and acronyms Asic Ldap TUI Using the saupdate command RAID configuration and other utilitiesConfiguring a Smart Array Controller Syntax Setmode Updating the firmware using saupdate Determining the Driver ID and Ctrl ID RAID configuration and other utilities Creating a logical drive Deleting a logical drive Useful Uefi command checks Drivers Uefi Shell and HP Posse commands Uefi Shell Commands Controls batch file command echoing or displays a message Displays or modifies MEM/MMIO/IO/PCI/PCIE address space Using the Boot Maintenance Manager Drive paths in Uefi Boot Options Add Boot Option Delete Boot Option Change Boot Order Driver Options Add Driver Option Console Configuration Delete Driver OptionChange Driver Order Using the Boot Maintenance Manager Boot From File Set Boot Next Value Reset System Set Time Out Value ILO 3 MP Warranty information Turkey RoHS material content declarationUkraine RoHS material content declaration Regulatory information Index Drvcfg 147 Turkey RoHS material content declaration