
Table 4-1 Minor problems (continued)
Problem | Cause | Possible Solution | |||
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| ||
Workstation powered off | Processor thermal protection is | 1. | Verify that the computer air vents are not blocked. | ||
automatically and the Power | activated. | 2. | Open the access panel and press the computer power | ||
LED flashes red 2 times (once |
| ||||
A fan might be blocked or not |
| button. | |||
every second), followed by a |
| ||||
turning. |
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| ||
3. | Verify that the system fan is running. | ||||
| |||||
simultaneous beeps sounded. |
| ||||
OR | 4. | Verify that the processor heatsink fan spins. If the fan is | |||
| |||||
|
| ||||
| The processor heatsink is not |
| not spinning, verify that the heatsink fan cable is | ||
| properly attached to |
| plugged into the system board connector and that the | ||
| the processor. |
| heatsink is properly seated. | ||
|
| 5. | Replace the processor heatsink. | ||
|
|
| |||
System does not power on, | System cannot power on. | Press and hold the power button for less than four seconds. | |||
and the LEDs on the front of |
| If the hard drive LED turns green: | |||
the computer are not flashing. |
| 1. | To find a faulty device, remove all devices one at a | ||
|
| ||||
|
|
| time: |
| |
|
|
| a. Disconnect AC power to the computer. | ||
|
|
| b. | Remove a device. | |
|
|
| c. | Reconnect AC power and power on the | |
|
|
|
| computer. | |
|
| 2. | Repeat this process until the faulty device is identified. | ||
|
|
| Remove the graphics card last. Replace the faulty | ||
|
|
| device. | ||
|
| 3. | If no faulty device is found, replace the system board. | ||
|
| OR |
|
| |
|
| 1. | Press and hold the power button for less than four | ||
|
|
| seconds. If the hard drive LED does not illuminate: | ||
|
|
| a. | Verify that the computer is plugged into a | |
|
|
|
| working AC outlet. | |
|
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| b. | Verify that the power button harness is connected | |
|
|
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| to the inline front panel I/O device assembly | |
|
|
|
| connector. | |
|
| 2. | Verify that the power supply unit (PSU) cables are | ||
|
|
| connected to the system board. | ||
|
| 3. | Verify power supply unit PSU functionality: | ||
|
|
| a. Disconnect the AC power. | ||
|
|
| b. | HP Z820 Workstation | |
|
|
|
| other workstations, unplug cables connected to | |
|
|
|
| the system board. | |
|
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| c. | Reconnect AC power | |
|
|
|
| ● If the PSU fan spins and the BIST LED | |
|
|
|
| illuminates, the PSU is good; replace the | |
|
|
|
| system board. |
● If the PSU fan does not spin or the LED does not illuminate, replace the PSU.
126 Chapter 4 Diagnostics and troubleshooting