Table 4-1Minor problems (continued)

Problem

Cause

Possible Solution

 

 

 

 

Workstation powered off

Processor thermal protection is

1.

Verify that the computer air vents are not blocked.

automatically and the Power

activated.

2.

Open the access panel and press the computer power

LED flashes red 2 times (once

 

A fan might be blocked or not

 

button.

every second), followed by a

 

turning.

 

 

 

2-second pause, and then two

3.

Verify that the system fan is running.

 

simultaneous beeps sounded.

 

OR

4.

Verify that the processor heatsink fan spins. If the fan is

 

 

 

 

The processor heatsink is not

 

not spinning, verify that the heatsink fan cable is

 

properly attached to

 

plugged into the system board connector and that the

 

the processor.

 

heatsink is properly seated.

 

 

5.

Replace the processor heatsink.

 

 

 

System does not power on,

System cannot power on.

Press and hold the power button for less than four seconds.

and the LEDs on the front of

 

If the hard drive LED turns green:

the computer are not flashing.

 

1.

To find a faulty device, remove all devices one at a

 

 

 

 

 

time:

 

 

 

 

a. Disconnect AC power to the computer.

 

 

 

b.

Remove a device.

 

 

 

c.

Reconnect AC power and power on the

 

 

 

 

computer.

 

 

2.

Repeat this process until the faulty device is identified.

 

 

 

Remove the graphics card last. Replace the faulty

 

 

 

device.

 

 

3.

If no faulty device is found, replace the system board.

 

 

OR

 

 

 

 

1.

Press and hold the power button for less than four

 

 

 

seconds. If the hard drive LED does not illuminate:

 

 

 

a.

Verify that the computer is plugged into a

 

 

 

 

working AC outlet.

 

 

 

b.

Verify that the power button harness is connected

 

 

 

 

to the inline front panel I/O device assembly

 

 

 

 

connector.

 

 

2.

Verify that the power supply unit (PSU) cables are

 

 

 

connected to the system board.

 

 

3.

Verify power supply unit PSU functionality:

 

 

 

a. Disconnect the AC power.

 

 

 

b.

HP Z820 Workstation only—Remove PSU. All

 

 

 

 

other workstations, unplug cables connected to

 

 

 

 

the system board.

 

 

 

c.

Reconnect AC power

 

 

 

 

If the PSU fan spins and the BIST LED

 

 

 

 

illuminates, the PSU is good; replace the

 

 

 

 

system board.

If the PSU fan does not spin or the LED does not illuminate, replace the PSU.

126 Chapter 4 Diagnostics and troubleshooting

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HP Workstatio D3J88UT#ABA, Z220 F1J90UAABA, Z420 D3J34UT#ABA manual Remove the graphics card last. Replace the faulty