HP Workstatio D8D17UT#ABA manual Troubleshooting scenarios and solutions, Solving minor problems

Troubleshooting scenarios and solutions

This section presents troubleshooting scenarios and possible solutions for a Windows-based system.

Solving minor problems

Table 4-1Minor problems

Problem	Cause	Possible Solution
Workstation appears frozen	Software control of the power	1.	Press and hold the power button for at least four
and does not shut down when	switch is not functional.		seconds until the computer shuts down.
the power button is pressed.		2.	Disconnect the electrical plug from the outlet.
		3.	Restart the computer.

Workstation seems to be	Program in use has stopped
frozen.	responding to commands.

1.If possible, use the Windows Task Manager to isolate and terminate the offending process.

2.Attempt the normal Windows shutdown procedure.

3.Restart the computer using the power button.

Workstation date and time	Real-time clock (RTC) battery	1.	Reset the date and time in the Control Panel.
display is incorrect.	might need replacement.	2.	Replace the RTC battery.
Workstation appears to pause	Network driver is loaded and no	Establish a network connection, or use the Computer Setup
periodically.	network connection is	(F10) Utility or the Microsoft Windows Device Manager to
	established.	disable the network controller.
Cursor does not move using	The Num Lock key might be on.	Press Num Lock. The Num Lock key can be disabled or
the arrow keys on the keypad.		enabled in the Computer Setup (F10) Utility.
Poor performance is	Processor is hot.	1.	Verify that airflow to the computer is not blocked.
experienced.		2.	Verify that chassis fans are connected and working
			properly. Some fans operate only when needed.
		3.	Verify that the processor heatsink is installed properly.
	Hard drive is full.	Transfer data from the hard drive to create more space on
		the hard drive.

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