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HP Z420 D3J34UT#ABA, Z220 F1J90UAABA, B2B94UT B2B94UT#ABA manual Diagnostics and troubleshooting

Models: C1D80UT C1D80UT#ABA Workstatio D8D17UT#ABA Workstatio D3J88UT#ABA B2B94UT B2B94UT#ABA B5P07UT B5P07UT#ABA Z220 F1J90UAABA Z420 D3J34UT#ABA

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4 Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics:

Topics

Calling support on page 116

Locating ID labels on page 117

Locating warranty information on page 118

Diagnosis guidelines on page 118

Troubleshooting checklist on page 120

HP troubleshooting resources and tools on page 121

HP troubleshooting resources and tools on page 121

Self-troubleshooting with HP Vision Diagnostics on page 135

Self-troubleshooting with HP Advanced System Diagnostics UEFI on page 144

Diagnostic codes and errors on page 149

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HP Z420 D3J34UT#ABA, Z220 F1J90UAABA, B2B94UT B2B94UT#ABA, B5P07UT B5P07UT#ABA manual Diagnostics and troubleshooting

Contents

HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations Copyright Information WarrantyTrademark Credits Guide topics About this guide Iv About this guide Table of contents System management Bios ROM Component Replacement Information and Guidelines HP Z220 CMT Workstations Sata cable connection Guidelines Diagnostics and troubleshooting 115 144 Appendix C System board designators 178 Configuring password security and resetting Cmos 158Appendix B Configuring RAID devices 166 Appendix a Linux technical notes 162 Index 185 Xii Topics HP Z220 SFF Workstation components Component description HP Z220 SFF Workstation front panel components 2Component descriptions HP Z220 SFF Workstation rear panel components 3Component descriptions HP Z220 SFF Workstation chassis components Serial optional Clear Cmos button PowerHP Z220 SFF Workstation system board component 4System board component descriptions HP Z220 SFF Workstation system board architecture Z220 SFF Block Diagram Processor technology Workstation specificationsGraphics cards HP Z220 CMT Workstation components Component descriptions HP Z220 CMT Workstation front panel components 7Rear panel components HP Z220 CMT Workstation rear panel components 7Workstation component descriptions HP Z220 CMT Workstation chassis componentsDescription 8System board component descriptions HP Z220 CMT Workstation system board componentSerial optional Rear fan HP Z220 CMT Workstation system board architecture Z220 CMT Block Diagram Technology Processor HP Z420 Workstation components 11Front panel components HP Z420 Workstation front panel Bist LED HP Z420 Workstation rear panel 11Component descriptions HP Z420 Workstation chassis components 12System board component descriptions HP Z420 Workstation system board componentsRear USB PCI 32/33 HP Z420 Workstation system board architecture Memory technology HP Z420 Workstation specifications Chassis dimensions Weight HP Z620 Workstation front panel HP Z620 Workstation components HP Z620 Workstation rear panel Bottom connector is AMT enabled 15Component descriptions HP Z620 Workstation chassis components 16System board components descriptions HP Z620 Workstation system board components HP Z620 Workstation system board architecture 20System board block diagram HP Z620 Workstation components Memory HP Z620 Workstation specifications Chassis HP Z820 Workstation front panel HP Z820 Workstation components HP Z820 Workstation rear panel Top connector is AMT enabled 19Component descriptions HP Z820 Workstation chassis componentsSystem board Speaker 20System board component descriptions HP Z820 Workstation system board components HP Z820 Workstation system board architecture 25System board block diagram Hardware overview HP Z820 Workstation specifications Standard configuration 26.6 kg 58.7 lb HP Workstation environmental specifications Environmental specificationsEnergy Star qualification Ensuring proper ventilation 27Proper workstation placement Hardware overview ERP compliance mode Power management and performance features HP Cool Tools Sata Power ManagementHyper-Threading Technology HTT Intel Turbo Boost Technology Non-Uniform Memory Access Numa Bios ROM Computer Setup F10 functionality Computer Setup F10 Utility Accessing the Computer Setup F10 Utility Workstations Computer Setup F10 Utility menuHeading Option Description Hard Disk-Provides information about the hard disk drives Heading Option Longer enable the device Be available on some models All boots Features Not need to be entered to complete the process USB device or other storage media Automatic is the default Hard Drive SATA0 Required for this feature Boot sequence Setup F10 Utility AMT Desktop management Installing a remote system Initial computer configuration and deployment Copying a setup configuration to another computer Altiris Client Management Solutions HP Client Management SolutionsUpdating and managing software Remote ROM Flash FailSafe Boot BlockHP SoftPaq Download Manager System Software Manager ROM Flash Workstation security Recovering the computer from Boot Block Recovery mode Feature Purpose 3F10 security features overviewAsset tracking Sata hard disk drive security DriveLock applications Using DriveLock Select Security DriveLock Security Enabling DriveLock Password security Entering a power-on password Establishing a power-on password using computer setup Changing a power-on or setup password Entering a setup password Language Delimiter Deleting a power-on or setup passwordNational keyboard delimiter characters 4National keyboard delimiter characters Smart Cover Sensor optional Clearing passwordsSetting the protection level Chassis security Thermal sensors Fault notification and recoveryECC fault prediction Drive Protection System Changing the power button configuration Windows only Programmable power button Component Replacement Information and Guidelines Page Tools and software requirements Service considerationsElectrostatic discharge ESD information Work area to Personal grounding methods and equipmentMaterials Method Voltage Grounding Battery Component replacement guidelinesProduct recycling Cable management CPU processor and CPU heatsink Expansion slots Slot Type Mechanical compatibility Electrical compatibility 2Slot Installation sequenceHP Z220 SFF Workstation slot identification and description PCI slots 2Identifying expansion card slots HP Z220 CMT Workstation slot identification and description Load Card description Slot Order 4Slot installation sequence 3Identifying expansion card slots HP Z420 Workstation slot identification and description Slot installation sequence HP Z420 Workstation installation sequence recommendations 4Identifying expansion card slots HP Z620 Workstation slot identification and description HP Z620 Workstation installation sequence recommendations Expansion card slot description and compatibility HP Z820 Workstation slot identification and description 10Slot installation sequence HP Z820 Workstation installation sequence recommendationsCard description Type Slot Hard disk drives and optical disc drives Removal and replacement tipsCarefully handle hard disk drives 11SATA cable connection guidelines Drive installation and cabling scenariosHP Z220 SFF Workstations Sata cable connection guidelines HP Z220 CMT Workstations Sata cable connection guidelines HP Z420 Workstations Intel Ahci Sata controller guidelines System board Drive configuration scenarios HP Z420 Workstations LSI 9212-4i RAID controller guidelines RAID card RC or Drive installation scenarios HP Z620 Workstations Intel Ahci Sata controller guidelines System board Drive installation scenarios HP Z620 Workstations LSI 9212-4i RAID controller guidelines RAID card connector Drive installation scenarios HP Z820 Workstation cabling guidelines Drive configuration scenarios System board 12Supported Dimm configurations Supported Dimm configurationsMemory Dimm installation guidelines Bios errors and warnings HP Z220 CMT Workstation Dimm installation order HP Z220 SFF Workstation Dimm installation order HP Z420 Workstation Dimm installation order 9Single processor Dimm installation order HP Z620 Workstation Dimm installation order 11Single-processor Dimm installation order HP Z820 Workstation Dimm installation order Z220 SFF Z220 CMT Z420 Z620 Z820 Power supplyPower supply specifications Power supply specifications Variable speed 13Power supply specifications Resetting the power supply Power consumption and heat dissipationSystem board Board System cablingHP Z220 SFF Workstation system cabling Cable Cable Cable designator on system Board HP Z220 CMT Workstation system cabling PCA PWR MEM HP Z420 Workstation system cabling Cable Cable/system board designator HP Z620 Workstation system cabling HP Z820 Workstation system cabling Diagnostics and troubleshooting Calling support 1Tower and desktop label locations Locating ID labels Locating ID labels Diagnosis at startup Locating warranty information Diagnosis guidelines Diagnosis during operation Troubleshooting checklist HP Support Assistant HP troubleshooting resources and toolsOnline support Instant Support and Active Chat Troubleshooting a problemProduct Change Notifications At startup Helpful hintsDuring operation Customer self-repair Problem Cause Possible Solution Troubleshooting scenarios and solutionsSolving minor problems 1Minor problems Remove the graphics card last. Replace the faulty Post Delay in Advanced Power-On Options Solving hard drive problems2Hard drive problems Problem Cause Solution Diagnostics and troubleshooting 3Display problems Solving display problems Support.html 4Audio problems Solving audio problems 5Printer problems Solving printer problemsDIR C\ printer port Testing power supply Solving power supply problems6Power supply problems Diagnostics and troubleshooting Overview Self-troubleshooting with HP Vision Diagnostics Accessing HP Vision Diagnostics on the computer Downloading and accessing HP Vision Diagnostics Creating and using a bootable DVD Creating and using a bootable USB keyUsing the HP Memory Test utility User interface Survey tab Test tab History tab Status tab Help tab Errors tab Saving and printing information in HP Vision Diagnostics Page Select Drivers & Software Downloading HP Advanced System Diagnostics Accessing HP Advanced System Diagnostics System information Running HP Advanced System Diagnostics 7Hardware diagnostics tests Hardware diagnostic tests Activity Possible cause Diagnostic codes and errorsDiagnostic LED and audible beep codes 8Diagnostic lights and audible codes Device that is causing the failure. Continue adding devices Cmos Activity Possible cause Recommended action Hard disk drive LED turns green, then 9LED color definitions Post error messages10POST error messages LED color definitions See the service label on the computer access panel for Detected Or defective Reseat the fan Replace the fan Replace or reconnect the missing front audio Add a second processor using appropriate HP Preparing to configure passwords Configuring password security and resetting Cmos Resetting the password jumper Using the Cmos Button to Reset Cmos Clearing and Resetting the Cmos Using the Computer Setup F10 Utility to Reset Cmos System RAM Audio Linux technical notes Hyper-Threading Technology HTT Network cards Kernel /vmlinuz ... rdblacklist=nouveau nouveau.modeset=0 Nvidia Graphics Workstations Usr/bin/amdcccle AMD Graphics Workstations Onboard Optional Supported hard drive maximum and storage controller optionsTable B-1Maximum hard drives allowed Hard Drives Storage Controllers Table B-2RAID configuration details Supported RAID configurationsConfiguration Description Controllers Configuring Intel Sata RAID Configuring system Bios Configuring RAID with the Intel utility RAID 0 configuration Configuring RAID on an LSI 2308 or LSI 9212-4i controller RAID 1 configuration RAID 1E/10 configuration RAID Configuring RAID on an LSI 9260-8i MegaRAID controller Disable BGI No, Yes Software RAID considerations Software RAID solutionPerformance considerations Configuring software RAID Designator Silk screen Component/Description HP Z220 SFF Workstation Table C-1HP Z220 CMT Workstation system board designators HP Z220 CMT WorkstationDesignator Silk screen Component Designator Name on board Component HP Z420 and Z620 Workstation system board designators Pswd Table C-3HP Z820 Workstation system board designators HP Z820 Workstations Main Power SAS5 Memory Index