Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following:
1.Visit http://www.hp.com/go/workstationsupport.
2.Under the Business Support Center menu on the left, select Troubleshoot a problem.
3.Under Select your product (center window), select Workstations (under personal computing).
4.Under Select your product, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of
Active Chat enables you to electronically submit a support ticket to HP over the web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, go to http://instantsupport.hp.com/.
NOTE: This feature is not available on Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
1.Visit http://www.hp.com/go/workstationsupport.
2.Select the desired product.
3.Under Resources for <your selected product>, select See more….
4.Under
Product Change Notifications
Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a
122 Chapter 4 Diagnostics and troubleshooting
