Using Wi-Fi
Unsure of password for the access point | Refer to the instruction manual of the access point (wireless LAN router) in use. | |
(wireless LAN router). |
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|
Unable to connect via | 0 | Simple connection methods other than WPS are not supported. Conduct a search for the access point to |
(WPS). |
| connect. |
| 0 | Turn off the power of the camera, then try again. |
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|
Outside Monitoring (Connection in the House)
Trouble |
| Action |
Unable to connect to camera. | 0 Check whether the | |
(URL required) | 0 Check to ensure that the camera and the terminal (smartphone or computer) are connected to the same | |
|
| access point. |
| 0 | Try again after powering off and on the camera and the terminal (smartphone or computer). |
|
|
|
Unsure of URL to access from a web | 0 | After outside monitoring is started, tap “CAMERA NETWORK INFO.” shown on the camera’s screen. |
browser. |
| Enter the address as shown in “URL(LAN):” into the web browser to access it. |
|
| |
No image and sound when accessing from a | 0 If you have installed | |
web browser. | 0 If the stream format is set to | |
|
| from the browser. |
| 0 | If recording of the video is in progress, no sound will be output from the browser. |
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|
Unable to access the entered URL. (cannot | 0 | Check that the camera is properly connected to an access point (wireless LAN router). (Qappears on |
be found) |
| the camera’s screen.) |
| 0 | Check that the computer is properly connected to an access point (wireless LAN router). Connection |
|
| should be possible if it is connected to the internet. |
| 0 | Check that the URL is correct. |
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|
|
Unable to access the entered URL. | 0 | Enter your username and password. |
(password required) |
| The username is “everio” (fixed) and the default password is “0000” (can be changed). |
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|
|
Operations from this unit do not work when | 0 | Operations cannot be performed from this unit when outside monitoring is in use. |
outside monitoring is in use. |
| Operate from the Android / iPhone application or web browser. |
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|
Recording stops when the Android / iPhone | 0 | When the Android / iPhone application or web browser is closed during recording, the camera gets |
application or web browser is closed. |
| disconnected and recording stops. |
|
| |
Video or audio is interrupted or delayed | 0 If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant. | |
| 0 | (For web browser) Lagging may become significant due to the performance of the computer. |
|
| If the stream format is set to “Full HD”, change to “SD” or |
| ||
| 0 | (For web browser) If lagging is severe, reload the screen regularly. |
| 0 | (For smartphone) Try to change the place and time to locate an environment with good signal strength. |
|
| |
The unit turns off automatically. | 0 To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days | |
|
| of continuous usage. |
Unable to set focus. | 0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed. | |
| 0 | Even when monitoring from a smartphone (or computer), the focus of the camera will be fixed if not |
|
| operated for more than 3 hours. (Focus works again when the camera is operated.) |
Connection gets disconnected, or a | 0 | Establish connection again at a place with good signal strength. Transmission speed may drop, or |
“UNABLE TO CONNECT” message is |
| connection may fail if the devices are placed too far away from each other, when there are objects in |
displayed |
| between, or when microwave ovens or other wireless devices are in use. |
| 0 | If connection cannot be established again, restart the terminal (smartphone or computer). |
|
| |
Screen does not refresh or remains black | 0 Check if the camera and the access point are properly connected. | |
|
| Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from |
|
| the access point halfway through. |
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