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| Using | ||
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Outside Monitoring (Connection from the Internet) |
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Trouble |
| Action |
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Unsure of URL to access from a web | 0 | After outside monitoring is started, tap “CAMERA NETWORK INFO.” shown on the camera’s screen. |
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browser. |
| Enter the address as shown in “URL(WAN):” into the web browser to access it. |
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The URL (WAN) does not appear in the | 0 | The URL (WAN) will not appear if dynamic DNS is not set on the camera. |
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network information. |
| To set dynamic DNS, perform the following steps. |
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| 1. Obtain an account with JVC dynamic DNS service using your computer. (URL?) |
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| 2. Log in to JVC DNS and obtain the dynamic DNS service. (How?) |
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| 3. Set the obtained dynamic DNS username and password on the camera. |
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| *Only the JVC dynamic DNS service can be set on this camera. |
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Unable to access the entered URL. (cannot | 0 This function cannot be used in an environment with two or more routers. |
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be found) | 0 Check that the dynamic DNS username and password are correct. |
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| 0 | The router in use is not compatible with UPnP, or UPnP is turned off. Check the instruction manual of the |
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| router in use, and turn on UPnP. |
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| 0 | The “UPnP” of the camera is set to “OFF”. (By default, it is set to “ON”.) |
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| Set “UPnP” to “ON”. |
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| 0 | Depending on the terms of service with your provider, it may not be possible to obtain a global IP address. |
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| “Confirming global IP address” (A p. 21) |
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| 0 | Check whether a terminal that uses port 80, such as web servers, has been set in the network. If it is set, |
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| change the port number of the terminal. |
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| 0 | When a specfic terminal has been set to use port 80 on the router, change the setting such that port 80 |
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| can be used by the camera. |
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| 0 | Try again after powering off and on the camera and the terminal (smartphone or computer). |
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Video or audio is interrupted or delayed | 0 If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant. |
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| 0 | (For web browser) Lagging may become significant due to the performance of the computer. |
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| If the stream format is set to “Full HD”, change to “SD” or |
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| 0 | (For web browser) If lagging is severe, reload the screen regularly. |
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| 0 | (For smartphone) Try to change the place and time to locate an environment with good signal strength. |
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The unit turns off automatically. | 0 To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days |
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| of continuous usage. |
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Unable to set focus. | 0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed. |
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| 0 | Even when monitoring from a smartphone (or computer), the focus of the camera will be fixed if not |
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| operated for more than 3 hours. (Focus works again when the camera is operated.) |
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Connection gets disconnected, or a | 0 | Establish connection again at a place with good signal strength. Transmission speed may drop, or |
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“UNABLE TO CONNECT” message is |
| connection may fail if the devices are placed too far away from each other, when there are objects in |
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displayed |
| between, or when microwave ovens or other wireless devices are in use. |
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| 0 | If connection cannot be established again, restart the terminal (smartphone or computer). |
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Screen does not refresh or remains black | 0 Check if the camera and the access point are properly connected. |
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| Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from |
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| the access point halfway through. |
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[LUPnP] is displayed. | This appears when UPnP has failed. |
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| 0 | Check whether the wireless LAN router in use is compatible with UPnP. |
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| (Refer to the instruction manual of the wireless LAN router in use, or consult the manufacturer of the router.) |
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| 0 | When the wireless LAN router in use is compatible with UPnP, turn on the UPnP function. |
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| 0 | If the icon does not disappear even when the UPnP function is enabled, turn off and on the power of the |
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| wireless LAN router in use as well as the camera, then try again. |
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Unable to connect although [LUPnP] is | 0 | When “UPnP” is set to “OFF”, [LUPnP] will not appear. |
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displayed. |
| Set “UPnP” to “ON”. |
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| 0 | When port 80 has been used by other devices via UPnP, connection cannot be established. Reconnect |
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| the camera. |
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