7 Troubleshooting
Trouble and remedy chart
This chapter outlines some of the problems you may encounter and their probable causes and remedies.
Trouble
Scanner does not power on (status display does not illuminate).
Documents not feeding properly.
Documents not stacking properly.
Probable Cause
The power cord is not connected.
The wall outlet is defective.
The main power switch is off.
The side panel switch is off.
The cabinet covers are not closed.
The feed and separator roller gap is not properly adjusted.
Feeding thick documents without using the gap release lever.
The feed and separator rollers may be dirty.
The feed shelf position is not properly adjusted.
The feed shelf side guides are not properly adjusted.
The exit hopper side guides are not properly adjusted.
The exit hopper end stop is not properly adjusted.
The wrong deflector is being used.
Remedy
Push the power cord plug into the receptacle.
Check the outlet (call an authorized electrician.)
Turn the main power switch on.
Turn the side panel switch on.
Check and close all the cabinet covers.
Refer to Chapter 2, “Adjusting the feed and separator roller gap”.
Refer to Chapter 2, “Adjusting the feed and separator roller gap”.
Refer to Chapter 5, “Cleaning the feed and separator rollers”.
Refer to Chapter 2, “Adjusting the feed shelf position”.
Refer to Chapter 2, “Adjusting the feed shelf side guides and end stop”.
Refer to Chapter 2, “Adjusting the exit hopper side guides and end stop”.
Refer to Chapter 2, “Adjusting the exit hopper side guides and end stop”.
Refer to Chapter 2, “Changing the deflector.”
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