Troublesho oting, Solving basic printer problems | Lexmark 26C0231

Troubleshooting

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive, make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electronic equipment plugged into the outlet is working.

•The printer is turned on. Check the printer power switch.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

•All options are properly installed.

•The printer driver settings are correct.

Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem.

Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon. The Print dialog appears.

3Select Print as image.

4Click OK.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com.

Troubleshooting

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Lexmark 26C0231, X54x, 26C0230, X544DN manual Troublesho oting, Solving basic printer problems, Solving printing problems, 194

Contents

Users Guide August Contents Paper and specialty media guide Copying Mailing Faxing Customizing fax settings 101 163 109149 191 194 199 222 239Page Safety info rm ation Page Learnin g about the printer Finding information about the printer Selecting a location for the printer Click Technical Support 100 mm 3.9 482.6 mm 19 360 mm 14 Basic models Printer configurationsBasic functions of the scanner Understanding the ADF and scanner glass Using the ADFUsing the scanner glass Understanding the printer control panel Selections and settings Display area Learning about the printer Learning about the printer Left arrow Indicator light Back Keypad Front USB port Shortcuts Hook Options Resolution Add itional p rinter se t up Installing internal optionsInstalling a memory card Available options Additional printer setup Use the illustration below to locate the connector Notches Ridges Installing a flash memory or font card Additional printer setup Use the illustration below to locate the connector Plastic pins Metal pins Installing hardware options Installing a 650-sheet duo drawerPage Attaching cables Printing a network setup Verifying printer setupPrinting menu settings pages Updating available options in the printer driver Setting up the printer softwareInstalling printer software Windows XP Linking trays Load in g pape r a nd s p ecialty mediaLinking and unlinking trays Unlinking trays Specify a unit of measurement Setting the Paper Size and Paper TypeConfiguring Universal paper settings Loading the standard 250-sheet tray Specify the paper height and widthPage Loading the optional 650-sheet duo drawer Using the multipurpose feeder Tab Stack height limiter For Macintosh users Using the manual feederFor Windows users Page Paper guidelines Paper characteristicsPap er and specialty m e dia g uide Selecting preprinted forms and letterhead Paper sizes supported by the printer Supported paper sizes, types, and weightsStoring paper Paper types supported by the printer Paper types and weights supported by the printer Standard 250-sheet Optional 550-sheet Tray Tray Paper capacities Input capacities Using recycled paper and other office papers Output capacity Prin ting Printing a document Tips on using letterhead Printing on specialty media Tips on using transparencies Tips on using envelopesPage Tips on using card stock Printing from a flash drivePage Printing a font sample list Printing photos from a PictBridge-enabled digital cameraPrinting information pages Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Printing a directory list Click Hardware and Sound Click Printers Making copies Copying using the ADFCop ying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying to transparencies Copying from one size to another Customizing copy settingsCopying to letterhead Copying on both sides of the paper duplexing Reducing or enlarging copies Making a copy lighter or darker Adjusting copy quality Placing separator sheets between copies Copying multiple pages onto a single sheet Canceling a copy job Improving copy quality Getting ready to e-mail Setting up the e-mail functionMailing Sending an e-mail using the keypad Creating an e-mail shortcut using the Embedded Web ServerSetting up the address book Mailing a document Manually entering an e-mail address Sending an e-mail using a shortcut numberUsing the address book Canceling an e-mail Sending an e-mail using the address book Faxing Getting the printer ready to fax Initial fax setup Using the printer control panel for fax setup Using the Embedded Web Server for fax setup Choosing a fax connection Connecting to an analog telephone line Connecting to a DSL service Connecting to a PBX or Isdn system Connecting to a Distinctive Ring Service Page Faxing Connecting to an adapter for your country or region Country/region Faxing Page Austria, Germany, and Switzerland Connecting to a computer with a modem Page Setting the outgoing fax name and number Setting the date and time Turning daylight saving time on or off Page Save as Shortcut appears Using fax destination shortcuts Using shortcuts and the address bookCustomizing fax settings Using the address book Viewing a fax log Making a fax lighter or darkerSending a fax at a scheduled time Understanding fax options Canceling an outgoing faxContent Original Size Holding and forwarding faxes ResolutionImproving fax quality Darkness Forwarding a fax Ldss Scanning to a computer or USB flash memory device Scanning to a computer Scanning to a USB flash memory device Press Start To Begin appears Understanding scan to computer options Using the Scan Center softwareUnderstanding the Scan Center features Improving scan quality 100 Using the ScanBack utilityUsing the ScanBack Utility Paper tray recommendations Clearing jamsAvoiding jams Paper recommendations Understanding jam numbers and locations 102 Paper jam 103 104 105 106 107 108 109 Und ersta ndin g prin t e r men usMenus list Paper menu Default Source menuSupplies menu 110 Size/Type menu 111 112 Manual Paper Type Paper Texture menu 113 114 Paper Weight menu 115 Paper Loading menu 116 Custom Types menu 117 118 Universal Setup menuCustom Scan Sizes menu 119 Reports menuReports menu Network menu Network/PortsActive NIC menu 120 Wireless menu 121 USB menu 122 123 124 Settings menuGeneral Settings menu 125 Formats the printer date Formats the printer time 126 Copy Settings menu 127 128 Original Size Fax Settings menu 129 Fax Send Settings 130 131 132 Fax Receive Settings 133 Fax Log Settings 134 135 Flash Drive menuFlash Drive menu 136 Print Settings 137 Finishing menu Print SettingsSetup menu 138 139 Quality menu 140 141 Utilities menu 142 143 PostScript menuPCL Emul menu 144 Image menu 145 PictBridge menu 146 Set Date and Time 147 148 Time Zone Europe and Africa List of status and error messages Und ersta nding prin t e r message s Fax complete Color LowDialing Fax failed Invalid Engine Code Ladp connection errorMaintenance Invalid Network Code No analog phone line Menus disabledPower Saver No answer Programming Code Printing errorReading error Remove drive Reading data Scan Document Too Long Replace color cartridgeReplace PC Kit Scan to USB failed Tray x Missing Unsupported ModeUSB drive disabled Unsupported USB device, please remove Yy Replace Unsupported color Cartridge Insufficient memory to support Resource Save featurePpds Font Error Short paper Too many flash options installed Network x Software ErrorStandard USB Port Disabled Defective flash detected Replace waste toner box Too many trays attachedIncompatible tray Yy Waste toner box missing 24x Paper Jam Check Tray Yy Paper jam area namePaper Jam Check Duplex 159 Flatbed Cover Open ADF Scanning JamsPaper Missing ADF Jam 940.01 Scanner DisabledScanner Auto Disabled 941.01 943.02 Service message942.02 162 Checking the status of supplies Main taining th e prin t erStoring supplies Conserving supplies 164 Ordering suppliesOrdering toner cartridges 165 Ordering imaging kitsOrdering a waste toner bottle 166 Replacing suppliesReplacing the waste toner bottle 167 168 Replacing a black imaging kit 169 170 171 172 173 174 Replacing a black and color imaging kit 175 176 177 178 179 Replacing a toner cartridge 180 181 Replacing a developer unit 182 183 184 185 186 187 188 Cleaning the exterior of the printerRecycling Lexmark products Before moving the printer Cleaning the scanner glassMoving the printer 189 190 Moving the printer to another locationShipping the printer 191 Adjusting Power SaverAdm inistra tiv e support 192 Using the Embedded Web ServerSetting up e-mail alerts Viewing reports 193 Error message about reading USB drive appears Solving basic printer problemsSolving printing problems Troublesho oting 195 Jobs do not printJob takes longer than expected to print Tray linking does not work Job prints from the wrong tray or on the wrong paperIncorrect characters print Large jobs do not collate Copier does not respond Solving copy problemsUnexpected page breaks occur Scanner unit does not close Poor copy quality 198 Checking an unresponsive scanner Solving scanner problemsPartial document or photo copies 199 Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer 200 Cannot scan from a computer Solving fax problemsPartial document or photo scans Caller ID is not shown Cannot send or receive a fax 202 Can send but not receive faxes 203 204 Can receive but not send faxesReceived fax has poor print quality 205 Solving option problemsBlocking junk faxes 206 DrawersMultipurpose feeder Paper frequently jams Solving paper feed problemsMemory card That jammed does not reprint after you clear the jam Characters have jagged or uneven edges Solving print quality problemsBlank pages 208 Gray background Clipped imagesDark lines 209 210 Incorrect marginsLight colored line, white line, or incorrectly colored line Toner Cartridge MAY be Defective 211 Paper curlPrint irregularities Has the Paper Absorbed Moisture DUE to High HUMIDITY? Print is too light Repeating defectsSkewed print 212 Make Sure Color Saver is SET to OFF Check the DARKNESS, BRIGHTNESS, and Contrast Settings213 Toner Cartridge MAY be LOW Print is too dark 214 Toner rubs off Solid color pagesToner fog or background shading appears on 215 216 Toner specksTransparency print quality is poor Color misregistration Solving color quality problemsUneven print density 217 FAQ about color printing 218 Printed page appears tinted. Can I adjust the color? 219 What are detailed Color Samples and how do I access them? 220 Embedded Web Server does not open 221 222 Product informationEdition notice Trademarks 223 European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Exposure to radio frequency radiation 225 226 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 227 Temperature informationNoise emission levels 228 South Africa telecommunications notice 229 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Laser notice Power consumptionStatic sensitivity notice Laser advisory label Statement of Limited Warranty 232 Limited warranty 233 234 Limitation of liability Lexmark Software Limited Warranty and License Agreements 235 236 237 238 Microsoft Corporation Notices 239 IndexNumerics 240 Photos Placing separator sheets between copies 241 242 243 Computer Partial document or photo scans 244 Diamonds 245