942.02, 943.02, Service message, 162 | Lexmark 26C0231, X54x, X544DN

942.02

The yellow toner cartridge needs maintenance. Call for service.

943.02

The black toner cartridge needs maintenance. Call for service.

900–999 Service <message>

1Turn the printer off.

2Unplug the power cord from the wall outlet.

3Check all cable connections.

4Connect the power cord to a properly grounded outlet.

5Turn the printer back on.

If the service message appears again, contact Customer Support, and report the message.

Understanding printer messages

162

Image 162

Lexmark 26C0231, X54x, 26C0230, X544DN manual 942.02, 943.02, Service message, 162

Contents

Users Guide August Contents Paper and specialty media guide Copying Mailing Faxing Customizing fax settings 101 109 149163 191 194 199 222 239Page Safety info rm ation Page Learnin g about the printer Finding information about the printer Selecting a location for the printer Click Technical Support 100 mm 3.9 482.6 mm 19 360 mm 14 Printer configurations Basic functions of the scannerBasic models Understanding the ADF and scanner glass Using the ADFUsing the scanner glass Understanding the printer control panel Selections and settings Display area Learning about the printer Learning about the printer Left arrow Indicator light Back Keypad Front USB port Shortcuts Hook Options Resolution Add itional p rinter se t up Installing internal optionsInstalling a memory card Available options Additional printer setup Use the illustration below to locate the connector Notches Ridges Installing a flash memory or font card Additional printer setup Use the illustration below to locate the connector Plastic pins Metal pins Installing hardware options Installing a 650-sheet duo drawerPage Attaching cables Verifying printer setup Printing menu settings pagesPrinting a network setup Setting up the printer software Installing printer softwareUpdating available options in the printer driver Windows XP Linking trays Load in g pape r a nd s p ecialty mediaLinking and unlinking trays Unlinking trays Setting the Paper Size and Paper Type Configuring Universal paper settingsSpecify a unit of measurement Loading the standard 250-sheet tray Specify the paper height and widthPage Loading the optional 650-sheet duo drawer Using the multipurpose feeder Tab Stack height limiter Using the manual feeder For Windows usersFor Macintosh users Page Paper characteristics Pap er and specialty m e dia g uidePaper guidelines Selecting preprinted forms and letterhead Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Paper types supported by the printer Paper types and weights supported by the printer Standard 250-sheet Optional 550-sheet Tray Tray Paper capacities Input capacities Using recycled paper and other office papers Output capacity Prin ting Printing a document Tips on using letterhead Printing on specialty media Tips on using transparencies Tips on using envelopesPage Tips on using card stock Printing from a flash drivePage Printing photos from a PictBridge-enabled digital camera Printing information pagesPrinting a font sample list Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Printing a directory list Click Hardware and Sound Click Printers Making copies Copying using the ADFCop ying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying to transparencies Customizing copy settings Copying to letterheadCopying from one size to another Copying on both sides of the paper duplexing Reducing or enlarging copies Making a copy lighter or darker Adjusting copy quality Placing separator sheets between copies Copying multiple pages onto a single sheet Canceling a copy job Improving copy quality Setting up the e-mail function MailingGetting ready to e-mail Sending an e-mail using the keypad Creating an e-mail shortcut using the Embedded Web ServerSetting up the address book Mailing a document Sending an e-mail using a shortcut number Using the address bookManually entering an e-mail address Canceling an e-mail Sending an e-mail using the address book Faxing Getting the printer ready to fax Initial fax setup Using the printer control panel for fax setup Using the Embedded Web Server for fax setup Choosing a fax connection Connecting to an analog telephone line Connecting to a DSL service Connecting to a PBX or Isdn system Connecting to a Distinctive Ring Service Page Faxing Connecting to an adapter for your country or region Country/region Faxing Page Austria, Germany, and Switzerland Connecting to a computer with a modem Page Setting the outgoing fax name and number Setting the date and time Turning daylight saving time on or off Page Save as Shortcut appears Using fax destination shortcuts Using shortcuts and the address bookCustomizing fax settings Using the address book Making a fax lighter or darker Sending a fax at a scheduled timeViewing a fax log Understanding fax options Canceling an outgoing faxContent Original Size Holding and forwarding faxes ResolutionImproving fax quality Darkness Forwarding a fax Ldss Scanning to a computer or USB flash memory device Scanning to a computer Scanning to a USB flash memory device Press Start To Begin appears Understanding scan to computer options Using the Scan Center softwareUnderstanding the Scan Center features Improving scan quality Using the ScanBack utility Using the ScanBack Utility100 Paper tray recommendations Clearing jamsAvoiding jams Paper recommendations Understanding jam numbers and locations 102 Paper jam 103 104 105 106 107 108 Und ersta ndin g prin t e r men us Menus list109 Paper menu Default Source menuSupplies menu 110 Size/Type menu 111 112 Manual Paper Type Paper Texture menu 113 114 Paper Weight menu 115 Paper Loading menu 116 Custom Types menu 117 Universal Setup menu Custom Scan Sizes menu118 Reports menu Reports menu119 Network menu Network/PortsActive NIC menu 120 Wireless menu 121 USB menu 122 123 Settings menu General Settings menu124 125 Formats the printer date Formats the printer time 126 Copy Settings menu 127 128 Original Size Fax Settings menu 129 Fax Send Settings 130 131 132 Fax Receive Settings 133 Fax Log Settings 134 Flash Drive menu Flash Drive menu135 136 Print Settings 137 Finishing menu Print SettingsSetup menu 138 139 Quality menu 140 141 Utilities menu 142 PostScript menu PCL Emul menu143 144 Image menu 145 PictBridge menu 146 Set Date and Time 147 148 Time Zone Europe and Africa List of status and error messages Und ersta nding prin t e r message s Fax complete Color LowDialing Fax failed Invalid Engine Code Ladp connection errorMaintenance Invalid Network Code No analog phone line Menus disabledPower Saver No answer Programming Code Printing errorReading error Remove drive Reading data Scan Document Too Long Replace color cartridgeReplace PC Kit Scan to USB failed Tray x Missing Unsupported ModeUSB drive disabled Unsupported USB device, please remove Yy Replace Unsupported color Cartridge Insufficient memory to support Resource Save featurePpds Font Error Short paper Too many flash options installed Network x Software ErrorStandard USB Port Disabled Defective flash detected Replace waste toner box Too many trays attachedIncompatible tray Yy Waste toner box missing 24x Paper Jam Check Tray Yy Paper jam area namePaper Jam Check Duplex 159 Flatbed Cover Open ADF Scanning JamsPaper Missing ADF Jam 940.01 Scanner DisabledScanner Auto Disabled 941.01 943.02 Service message942.02 162 Checking the status of supplies Main taining th e prin t erStoring supplies Conserving supplies Ordering supplies Ordering toner cartridges164 Ordering imaging kits Ordering a waste toner bottle165 Replacing supplies Replacing the waste toner bottle166 167 168 Replacing a black imaging kit 169 170 171 172 173 174 Replacing a black and color imaging kit 175 176 177 178 179 Replacing a toner cartridge 180 181 Replacing a developer unit 182 183 184 185 186 187 Cleaning the exterior of the printer Recycling Lexmark products188 Before moving the printer Cleaning the scanner glassMoving the printer 189 Moving the printer to another location Shipping the printer190 Adjusting Power Saver Adm inistra tiv e support191 Using the Embedded Web Server Setting up e-mail alerts192 Viewing reports 193 Error message about reading USB drive appears Solving basic printer problemsSolving printing problems Troublesho oting Jobs do not print Job takes longer than expected to print195 Tray linking does not work Job prints from the wrong tray or on the wrong paperIncorrect characters print Large jobs do not collate Copier does not respond Solving copy problemsUnexpected page breaks occur Scanner unit does not close Poor copy quality 198 Checking an unresponsive scanner Solving scanner problemsPartial document or photo copies 199 Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer 200 Cannot scan from a computer Solving fax problemsPartial document or photo scans Caller ID is not shown Cannot send or receive a fax 202 Can send but not receive faxes 203 Can receive but not send faxes Received fax has poor print quality204 Solving option problems Blocking junk faxes205 Drawers Multipurpose feeder206 Paper frequently jams Solving paper feed problemsMemory card That jammed does not reprint after you clear the jam Characters have jagged or uneven edges Solving print quality problemsBlank pages 208 Gray background Clipped imagesDark lines 209 210 Incorrect marginsLight colored line, white line, or incorrectly colored line Toner Cartridge MAY be Defective 211 Paper curlPrint irregularities Has the Paper Absorbed Moisture DUE to High HUMIDITY? Print is too light Repeating defectsSkewed print 212 Make Sure Color Saver is SET to OFF Check the DARKNESS, BRIGHTNESS, and Contrast Settings213 Toner Cartridge MAY be LOW Print is too dark 214 Toner rubs off Solid color pagesToner fog or background shading appears on 215 Toner specks Transparency print quality is poor216 Color misregistration Solving color quality problemsUneven print density 217 FAQ about color printing 218 Printed page appears tinted. Can I adjust the color? 219 What are detailed Color Samples and how do I access them? 220 Embedded Web Server does not open 221 Product information Edition notice222 Trademarks 223 European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Exposure to radio frequency radiation 225 226 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Temperature information Noise emission levels227 228 South Africa telecommunications notice 229 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Laser notice Power consumptionStatic sensitivity notice Laser advisory label Statement of Limited Warranty 232 Limited warranty 233 234 Limitation of liability Lexmark Software Limited Warranty and License Agreements 235 236 237 238 Microsoft Corporation Notices Index Numerics239 240 Photos Placing separator sheets between copies 241 242 243 Computer Partial document or photo scans 244 Diamonds 245