Solving copy problems, Copier does not respond

Unexpected page breaks occur

Increase the Print Timeout value:

1From the printer control panel, press .

2Press the arrow buttons until Settings appears, and then press .

3Press the arrow buttons until General Settings appears, and then press .

4Press the arrow buttons until Timeouts appears, and then press .

5Press the arrow buttons until Print Timeout appears, and then press .

6Press the arrow buttons until the desired value appears, and then press .

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1Open the scanner cover.

2Remove any obstruction keeping the scanner unit open.

3Close the scanner cover.

Troubleshooting

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Lexmark 26C0230 Solving copy problems, Unexpected page breaks occur, Copier does not respond, Scanner unit does not close

Contents

August Users Guide Contents Copying Paper and specialty media guide Faxing Mailing 101 Customizing fax settings 163 109149 194 191 199 239 222Page Safety info rm ation Page Finding information about the printer Learnin g about the printer Click Technical Support Selecting a location for the printer 100 mm 3.9 482.6 mm 19 360 mm 14 Basic models Printer configurationsBasic functions of the scanner Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass Understanding the printer control panel Selections and settings Display area Learning about the printer Learning about the printer Left arrow Indicator light Back Keypad Front USB port Shortcuts Hook Options Resolution Installing a memory card Installing internal optionsAdd itional p rinter se t up Available options Additional printer setup Use the illustration below to locate the connector Notches Ridges Installing a flash memory or font card Additional printer setup Use the illustration below to locate the connector Plastic pins Metal pins Installing a 650-sheet duo drawer Installing hardware optionsPage Attaching cables Printing a network setup Verifying printer setupPrinting menu settings pages Updating available options in the printer driver Setting up the printer softwareInstalling printer software Windows XP Linking and unlinking trays Load in g pape r a nd s p ecialty mediaLinking trays Unlinking trays Specify a unit of measurement Setting the Paper Size and Paper TypeConfiguring Universal paper settings Specify the paper height and width Loading the standard 250-sheet trayPage Loading the optional 650-sheet duo drawer Using the multipurpose feeder Tab Stack height limiter For Macintosh users Using the manual feederFor Windows users Page Paper guidelines Paper characteristicsPap er and specialty m e dia g uide Selecting preprinted forms and letterhead Paper sizes supported by the printer Supported paper sizes, types, and weightsStoring paper Paper types supported by the printer Standard 250-sheet Optional 550-sheet Tray Tray Paper types and weights supported by the printer Input capacities Paper capacities Output capacity Using recycled paper and other office papers Printing a document Prin ting Printing on specialty media Tips on using letterhead Tips on using envelopes Tips on using transparenciesPage Printing from a flash drive Tips on using card stockPage Printing a font sample list Printing photos from a PictBridge-enabled digital cameraPrinting information pages Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing a directory list Click Hardware and Sound Click Printers Cop ying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying to transparencies Copying from one size to another Customizing copy settingsCopying to letterhead Copying on both sides of the paper duplexing Making a copy lighter or darker Reducing or enlarging copies Adjusting copy quality Copying multiple pages onto a single sheet Placing separator sheets between copies Improving copy quality Canceling a copy job Getting ready to e-mail Setting up the e-mail functionMailing Setting up the address book Creating an e-mail shortcut using the Embedded Web ServerSending an e-mail using the keypad Mailing a document Manually entering an e-mail address Sending an e-mail using a shortcut numberUsing the address book Sending an e-mail using the address book Canceling an e-mail Getting the printer ready to fax Faxing Using the printer control panel for fax setup Initial fax setup Choosing a fax connection Using the Embedded Web Server for fax setup Connecting to a DSL service Connecting to an analog telephone line Connecting to a PBX or Isdn system Connecting to a Distinctive Ring Service Page Faxing Country/region Connecting to an adapter for your country or region Faxing Page Austria, Germany, and Switzerland Connecting to a computer with a modem Page Setting the date and time Setting the outgoing fax name and number Turning daylight saving time on or off Page Save as Shortcut appears Customizing fax settings Using shortcuts and the address bookUsing fax destination shortcuts Using the address book Viewing a fax log Making a fax lighter or darkerSending a fax at a scheduled time Content Canceling an outgoing faxUnderstanding fax options Original Size Improving fax quality ResolutionHolding and forwarding faxes Darkness Ldss Forwarding a fax Scanning to a computer Scanning to a computer or USB flash memory device Press Start To Begin appears Scanning to a USB flash memory device Understanding the Scan Center features Using the Scan Center softwareUnderstanding scan to computer options Improving scan quality 100 Using the ScanBack utilityUsing the ScanBack Utility Avoiding jams Clearing jamsPaper tray recommendations Paper recommendations 102 Understanding jam numbers and locations 103 Paper jam 104 105 106 107 108 109 Und ersta ndin g prin t e r men usMenus list Supplies menu Default Source menuPaper menu 110 111 Size/Type menu Manual Paper Type 112 113 Paper Texture menu 114 115 Paper Weight menu 116 Paper Loading menu 117 Custom Types menu 118 Universal Setup menuCustom Scan Sizes menu 119 Reports menuReports menu Active NIC menu Network/PortsNetwork menu 120 121 Wireless menu 122 USB menu 123 124 Settings menuGeneral Settings menu Formats the printer date Formats the printer time 125 126 127 Copy Settings menu Original Size 128 129 Fax Settings menu 130 Fax Send Settings 131 132 133 Fax Receive Settings 134 Fax Log Settings 135 Flash Drive menuFlash Drive menu 136 137 Print Settings Setup menu Print SettingsFinishing menu 138 139 140 Quality menu 141 142 Utilities menu 143 PostScript menuPCL Emul menu 144 145 Image menu 146 PictBridge menu 147 Set Date and Time Time Zone Europe and Africa 148 Und ersta nding prin t e r message s List of status and error messages Dialing Color LowFax complete Fax failed Maintenance Ladp connection errorInvalid Engine Code Invalid Network Code Power Saver Menus disabledNo analog phone line No answer Reading error Remove drive Printing errorProgramming Code Reading data Replace PC Kit Replace color cartridgeScan Document Too Long Scan to USB failed USB drive disabled Unsupported ModeTray x Missing Unsupported USB device, please remove Ppds Font Error Insufficient memory to support Resource Save featureYy Replace Unsupported color Cartridge Short paper Standard USB Port Disabled Network x Software ErrorToo many flash options installed Defective flash detected Incompatible tray Too many trays attachedReplace waste toner box Yy Waste toner box missing Paper Jam Check Duplex Yy Paper jam area name24x Paper Jam Check Tray 159 Paper Missing ADF Scanning JamsFlatbed Cover Open ADF Jam Scanner Auto Disabled Scanner Disabled940.01 941.01 942.02 Service message943.02 162 Storing supplies Main taining th e prin t erChecking the status of supplies Conserving supplies 164 Ordering suppliesOrdering toner cartridges 165 Ordering imaging kitsOrdering a waste toner bottle 166 Replacing suppliesReplacing the waste toner bottle 167 168 169 Replacing a black imaging kit 170 171 172 173 174 175 Replacing a black and color imaging kit 176 177 178 179 180 Replacing a toner cartridge 181 182 Replacing a developer unit 183 184 185 186 187 188 Cleaning the exterior of the printerRecycling Lexmark products Moving the printer Cleaning the scanner glassBefore moving the printer 189 190 Moving the printer to another locationShipping the printer 191 Adjusting Power SaverAdm inistra tiv e support 192 Using the Embedded Web ServerSetting up e-mail alerts 193 Viewing reports Solving printing problems Solving basic printer problemsError message about reading USB drive appears Troublesho oting 195 Jobs do not printJob takes longer than expected to print Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Unexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not close 198 Poor copy quality Partial document or photo copies Solving scanner problemsChecking an unresponsive scanner 199 Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality 200 Partial document or photo scans Solving fax problemsCannot scan from a computer Caller ID is not shown 202 Cannot send or receive a fax 203 Can send but not receive faxes 204 Can receive but not send faxesReceived fax has poor print quality 205 Solving option problemsBlocking junk faxes 206 DrawersMultipurpose feeder Memory card Solving paper feed problemsPaper frequently jams That jammed does not reprint after you clear the jam Blank pages Solving print quality problemsCharacters have jagged or uneven edges 208 Dark lines Clipped imagesGray background 209 Light colored line, white line, or incorrectly colored line Incorrect margins210 Toner Cartridge MAY be Defective Print irregularities Paper curl211 Has the Paper Absorbed Moisture DUE to High HUMIDITY? Skewed print Repeating defectsPrint is too light 212 213 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsMake Sure Color Saver is SET to OFF Toner Cartridge MAY be LOW 214 Print is too dark Toner fog or background shading appears on Solid color pagesToner rubs off 215 216 Toner specksTransparency print quality is poor Uneven print density Solving color quality problemsColor misregistration 217 218 FAQ about color printing 219 Printed page appears tinted. Can I adjust the color? 220 What are detailed Color Samples and how do I access them? 221 Embedded Web Server does not open 222 Product informationEdition notice 223 Trademarks Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Exposure to radio frequency radiation 225 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 226 227 Temperature informationNoise emission levels 228 229 South Africa telecommunications notice Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Static sensitivity notice Power consumptionLaser notice Laser advisory label 232 Statement of Limited Warranty 233 Limited warranty Limitation of liability 234 235 Lexmark Software Limited Warranty and License Agreements 236 237 Microsoft Corporation Notices 238 239 IndexNumerics Photos Placing separator sheets between copies 240 241 242 Computer Partial document or photo scans 243 Diamonds 244 245

Lexmark 26C0230 Solving copy problems, Unexpected page breaks occur, Copier does not respond, 197

Models: X544DN 26C0231 26C0230 X54x

Unexpected page breaks occur

Solving copy problems

Copier does not respond

Scanner unit does not close

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