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Motorola 7.7.4 manual Basic Troubleshooting, 157

Models: 7.7.4

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CHAPTER 4 Basic Troubleshooting

This section gives some simple suggestions for troubleshooting problems with your Gate- way’s initial conﬁguration.

Before troubleshooting, make sure you have

•read the Quickstart Guide;

•plugged in all the necessary cables; and

•set your PC’s TCP/IP controls to obtain an IP address automatically.

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Motorola 7.7.4 manual Basic Troubleshooting, 157

Contents

Administrator’s Handbook Copyright Table of Contents Advanced Setup Index Table of Contents Introduction Organization Documentation Conventions Bold terminal type User-entered text face Overview of Major Capabilities Instant-On PPP PPPoE/PPPoA Point-to-Point Protocol over Ethernet/ATMWide Area Network Termination DNS Proxy Dhcp Dynamic Host Conﬁguration Protocol ServerUPnP Embedded Web Server DiagnosticsManagement Password Protection Remote Access ControlNetwork Address Translation NAT Motorola Netopia Gateway NATDefault Server Motorola Netopia Advanced Features for NATInternal Servers Combination NAT Bypass ConﬁgurationVPN IPSec Pass Through IP-PassthroughVPN IPSec Tunnel Termination Dynamic DNS Stateful Inspection Firewall Page Basic Mode Setup Important Safety Instructions Set up the Motorola Netopia Gateway Microsoft Windows Set up the Motorola Netopia Gateway Macintosh MacOS 9 or higher or Mac OS Conﬁgure the Motorola Netopia Gateway Page Configure the Motorola Netopia Gateway Motorola Netopia Gateway Status Indicator Lights Accessing the Web User Interface Links Bar Home Page Information HomeHome Page Links Wireless ID Ssid Enable WirelessPrivacy Advanced Conﬁguration Options optional Operating ModeDefault Channel About Closed System Mode and Wireless Encryption Privacy Radius Server authentication Page WPA-PSK WEP-Manual Examples Enable Multiple Wireless IDs Home Page WiFi Multimedia Page Wireless MAC Authorization optional Page Home Link Gaming Supported Games and Software Http Deﬁne Custom Service Page Static NAT Page Link Advanced Setup Link Status ATM LAN Wireless supported models only User List Link Diagnostics Link Help Open the Web Connection Advanced SetupPage Home Page Advanced Setup Summary Information Advanced Setup Conﬁgure Link Conﬁgure Link Connection Select the IP Type Links Bar Link Dhcp Server Additional IP Subnets Page Link IP Passthrough Click Enable Link NAT Page Supported Games and Software Nntp Deﬁne Custom Service Page Static NAT IPSec VPN Link IPSecConﬁguring an IPSec VPN Tunnel Parameter Motorola Netopia Peer Gateway Tunnel Conﬁguration page appears Click the Submit button Links Bar Parameter Descriptions 100PAT Address 101Soft MBytes 102103 104 Link Router Password105 Link Time Zone106 Overview107 Ethernet Switching/Policy Setup108 109 110 111 112 113 Multiple Wireless IDs on114 115 116 117 Example 118119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 Link Status145 Ethernet146 Wireless147 Logs148 User List149 Result Meaning 150151 Link Remote Access152 From a Server153 Link Reset Router154 Link Restart Router155 156 Help157 Basic Troubleshooting158 Status Indicator Lights159 LED Function Summary MatrixThicker than the standard telephone cable 160161 Rear View162 163 Command Line Interface164 165 Overview166 167 Config Commands168 LoggingEnding a CLI Session Saving Settings169 Shell Prompt Shell Command Shortcuts170 Common Commands 172 Download serveraddress ﬁlename conﬁrmLoglevel level License key173 Netstat -r Netstat174 Reset atm Reset arpReset cdmode Reset crashReset ipmap Reset heartbeatReset log Reset security-logRestart seconds Show backupShow all-info Show bridge interfacesShow dslf device-association Show diffservShow enet all 178Show etheroam ah Show featuresShow group-mgmt Show ip arpShow ip interfaces Show ip igmpShow ip ipsec Show ip ﬁrewallShow memory all Show logShow pppoe Show rtsp182 Show vlan183 Show wireless clients MACaddress Show wireless all184 Upload serveraddress ﬁlename conﬁrm WAN CommandsView conﬁg WhoReset dhcp client renew vcc-id Reset dhcp client release vcc-idReset dsl Reset ppp vccnNavigating the Config Hierarchy Config Mode PromptShow ppp stats lcp ipcp Start ppp vccnSet ip ethernet a ipaddress Entering Commands in Config Mode188 Displaying Current Gateway Settings Guidelines Config CommandsStep Mode a CLI Conﬁguration Technique 189190 Validating Your ConﬁgurationRemote ATA Conﬁguration Commands Set ata proﬁle 0.. ata-static-wan-ip ipaddr Set ata proﬁle 0.. ata-dhcpc-vid stringSet ata proﬁle 0.. ata-static-wan-subnet-mask subnetmask Set ata proﬁle 0.. ata-static-wan-gateway ipaddrSet ata proﬁle 0.. ata-outproxy-port port Set ata proﬁle 0.. ata-user-password stringSet ata proﬁle 0.. ata-auth-id value Set ata proﬁle 0.. ata-user-name stringSet atm vcc n qos service-class cbr ubr vbr DSL CommandsSet atm option on off Set atm vcc n option on offSet atm vcc n qos max-burst-size 1 ...n Set atm vcc n qos sustained-cell-rate 1 ...nSet atm vcc n vpi 0 Set atm vcc n vci 0Set atm vccn pppoe-sessions 1 Bridging SettingsSet bridge sys-bridge on off Set bridge concurrent-bridging-routing on offSet bridge ethernet option on off Set bridge table-timeout 30Set bridge dsl vccn option on off 197Dhcp Settings Set dhcp server-address ipaddress Set dhcp default-option-group nameSet dhcp range 2.. start-address ipaddress Set dhcp range 2.. end-address ipaddressSet dhcp gen-option option 1 Set dhcp gen-option name name200 Option Data Format Data Size Can Bytes Conﬁgure 201202 Set dhcp gen-option data data Set dhcp gen-option data-type ascii hex dotted-decimal203 Set dhcp ﬁlterset name string rule n absent-action Set dhcp ﬁlterset name string rule n dhcp-option 0204 Set dhcp ﬁlterset name string rule n match-str matchstring Pass discard continueSet dhcp ﬁlterset name string rule n match-pool ipaddress Set dhcp ﬁlterset name string rule n absent-pool ipaddress206 Set dhcp assigned-ﬁlterset stringSet dmt dmt dying-gasp default off on DMT SettingsSet dmt wiringMode auto tipring AA1 Set dmt dsl-annex-support off onDomain Name System Settings Set dmt metallic-termination auto disabled alwaysonSet dns proxy-enable Set dns domain-name domain-nameSet dns conﬁgured-dns-priority 0 Set dns secondary-address ipaddress209 210 211 Igmp Settings212 Set igmp robustness value Set igmp snooping off onSet igmp query-intvl value Set igmp query-response-intvl valueSet igmp log-enable on off Set igmp wireless-m2u on offSet igmp version 1 2 Set igmp last-member-query-intvl valueSet ip arp-timeout 60 IP SettingsSet ip option on off Set ip dsl vccn address ipaddressSet ip dsl vccn broadcast broadcastaddress Set ip dsl vccn restrictions admin-disabled noneSet ip dsl vccn netmask netmask Set ip dsl vccn addr-mapping on offSet ip dsl vccn igmp-null-source-addr on off Set ip dsl vccn mcast-fwd on offSet ip dsl vccn unnumbered on off Set ip dsl vccn rip-send off v1 v2 v1-compat v2-MD5Set ip ethernet a option on off Set ip dsl vccn rip-receive Off v1 v2 v1-compat v2-MD5Set ip ethernet a address ipaddress Set ip ethernet a broadcast broadcastaddressSet ip ethernet a netmask netmask Set ip ethernet a restrictions none admin-disabledSet ip ethernet a rip-send Off v1 v2 v1-compat v2-MD5 219Set ip ethernet a subnet 2 .. option on off Set ip ethernet a rip-receive off v1 v2 v1-compat v2-MD5Set ip ethernet a subnet n address ipaddress Set ip ethernet a subnet n netmask netmaskSet ip ip-ppp vccn address ipaddress Set ip ip-ppp vccn option on offSet ip ip-ppp vccn peer-address ipaddress 221Set ip ip-ppp vccn addr-mapping on off Set ip ip-ppp vccn restrictions admin-disabled noneSet ip ip-ppp vccn auto-sensing off dhcp/pppoe pppoe/pppoa Set ip ip-ppp vccn rip-send off v1 v2 v1-compat v2-MD5Set ip ip-ppp vccn igmp-null-source-addr on off Set ip ip-ppp vccn rip-receive off v1 v2 v1-compat v2-MD5Set ip ip-ppp vccn mcast-fwd on off Set ip ip-ppp vccn unnumbered on off224 Set ip ip-ppp vccn dns acquired-dns-priority 0Set ip igmp-forwarding off on Set ip static-arp ip-addressipaddressSet ip ipsec-passthrough off on 225226 Set ip prioritize off onSet diffserv lohi-ratio 60 100 percent Set diffserv option off on227 228 Qos off assure expedite network-control229 Set diffserv qos dscp-map default custom230 By default, the following settings are used in custom mode231 Queue Conﬁguration232 233 Set queue name wfq weight-type bps234 235 Set queue name priorityqueuename default-inputqueuename236 Rate-limiting weighted fair queue to 100KbpsSet ip ethernet B rtsp-passthrough off on Set ip sip-passthrough on offSet ip static-routes destination-networknetaddress 237238 Delete ip static-routes destination-network netaddress IPMaps SettingsSet ip-maps name name internal-ip ip address Set ip-maps name name external-ip ip addressNetwork Address Translation NAT Pinhole Settings Network Address Translation NAT Default SettingsSet pinhole name name protocol-select tcp udp Set pinhole name nameSet pinhole name name external-port-start 0 Set pinhole name name external-port-end 0PPPoE /PPPoA Settings Set ppp module vccn lcp-echo-requests on off Set ppp module vccn protocol-compression on offSet ppp module vccn echo-period integer Set ppp module vccn lost-echoes-max integerSet ppp module vccn terminate-max integer Set ppp module vccn restart-timer integerSet ppp module vccn connection-type instant-on always-on Set ppp module vccn time-out integerSet ppp module vccn port-authentication password password Set ppp module vccn port-authentication username username245 Set wan-over-ether pppoe on off PPPoE with IPoE SettingsSet wan-over-ether pppoe-with-ipoe on off Set wan-over-ether ipoe-sessions 1247 Set atm vcc n encap pppoe-llcSet ip ip-ppp vcc1 mcast-fwd on off Ethernet Port SettingsSet ip ip-ppp vcc1 igmp-null-source-addr off on 248Set ethernet oam ah mode active passive 802.3ah Ethernet OAM SettingsSet ethernet oam ah option off on Set ethernet oam ah pass-through off onSet ethernet oam ah keepalive-timer 5 Set ethernet oam ah discovery-timer 1Etheroam ah ping 250Set preference verbose on off Command Line Interface Preference SettingsSet preference more lines 251Set servers web-http 1 Port Renumbering SettingsSet servers telnet-tcp 1 252253 Security SettingsApplication Select this Level Other Considerations 254Port Session Type Port State 255256 Set security ipsec option off on offSet security ipsec tunnels name Set security ipsec tunnels name 123 tun-enable on on off257 258 Set security ipsec tunnels name 123 IKE-mode DH-group 1 1 2Set security ipsec tunnels name 123 xauth password password Set security ipsec tunnels name 123 xauth enable off onSet security ipsec tunnels name 123 nat-enable on off Set security ipsec tunnels name 123 xauth username usernameSet security ipsec tunnels name 123 remote-id idvalue Set security ipsec tunnels name 123 local-id idvalue260 261 262 Set security state-insp tcp-timeout 30Set security state-insp dos-detect off on Set security state-insp udp-timeout 30Set security state-insp xposed-addr exposed-address# n Set security state-insp xposed-addr264 Exposed-address# n protocol tcp udp both anySnmp Settings Set snmp notify type v1-trap v2-trap inform Set snmp v3 enable off on266 Set snmp v3 ro-account priv-password Set snmp v3 ro-account auth-passwordSet snmp v3 ro-account security-name string Set snmp v3 ro-account security-model none auth auth+privSet snmp v3 rw-account priv-password Set snmp v3 rw-account auth-passwordSet snmp v3 rw-account security-name string Set snmp v3 rw-account security-model none auth auth+privShow snmp v3 engine-id System SettingsSet system name name 269270 Set system username administrator name user name Set system idle-timeout telnet 1...120 http 1Set system ftp-server option off on Set system log-size 10240Sleep Contact-email string@domainname location string Set system password admin user272 Set system zerotouch redirect-url redirection-URL Set system zerotouch option on off273 Syslog 275 Default syslog installation procedure276 Type saveWireless Settings supported models Set wireless multi-ssid option on off Set wireless mode both-b-and-g b-only g-only278 279 Set wireless tx-power full medium fair low minimal Set wireless no-bridging off on280 281 Set wireless wmm option off on282 283 Set wireless network-id privacy default-keyid Set wireless network-id privacy pre-shared-key string284 285 Set wireless mac-auth option on off286 Set radius radius-secret sharedsecret Set radius radius-name servernamestringSet radius alt-radius-name servernamestring Set radius alt-radius-secret sharedsecretVlan Settings Set vlan name name ports port priority off on Set vlan name name ports port tag off onSet vlan name name ports port promote off on Set vlan name name ports port port-pbits 0Assign an IP interface 290291 An example of a Triple-Play setupSet vlan name PPPoE11 id 292293 Set voip phone 0 1 sip-option off on VoIP settingsSet voip phone 0 1 sip-proxy-server servername ipaddress Set voip phone 0 1 sip-proxy-server-domain domainnameSet voip phone 0 1 sip-user-password password Set voip phone 0 1 sip-registrar-setting sip-expires-time 0Set voip phone 0 1 sip-out-proxy-server Set voip phone 0 1 sip-user-display-name nameSet voip phone 0 1 codec G729A priority 1 2 3 4 5 6 7 none 3 4 5 6 7 noneSet voip phone 0 1 codec G72616 priority 1 2 3 4 5 6 7 none Set voip phone 0 1 codec G72624 priority 1 2 3 4 5 6 7 none297 298 Set voip phone 0 1 sip-advanced-setting dsp-settings299 Echo-max-attenuation 0300 Set upnp option on off UPnP settingsSet upnp log off on Set upnp read-only off onSet dslf-lanmgmt option off on DSL Forum settings302 303 Set backup option disabled manual automatic Backup IP Gateway SettingsSet backup failure-timeout 1 Set backup ping-host 1 2 name addressSet backup recovery-timeout 1 Set backup auto-recovery off onSet ip backup-gateway option on off Set ip backup-gateway interface ip-address306 Vdsl Settings307 Vdsl Parameter DefaultsVdsl Parameters Accepted Values 308Parameter 309Etsi M2 CAB 310311 312 313 314 315 Glossary316 317 318 319 320 321 Ethernet crossover cable. See crossover cable322 323 324 325 326 327 328 329 330 331 332 333 DescriptionSoftware and protocols 334335 Agency approvals336 Manufacturer’s Declaration of ConformanceDeclaration for Canadian users 337338 Important Safety Instructions339 CFR Part 68 Information340 Electrical Safety Advisory341 Copyright Acknowledgments342 343 344 Index DSL 66 248 NTP VPI/VCI 350