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NEC HX4500 manual Problem Solving

Models: HX4500

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5

Problem Solving

Resetting the System

Troubleshooting Checklists

Additional Troubleshooting Procedures

Specific Problems and Corrective Actions

TError Messages Status LED

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NEC HX4500 manual Problem Solving

Contents

Server HX4500 Page Server HX4500 Proprietary Notice and Liability Disclaimer Contents Configuring Your System System Cabling Vi Contents Contents Page Using This Guide Using This GuideText Conventions Viii Using This GuideSystem Release Notes Related DocumentsSafety Notices Safety Notices for Users Outside of the U.S.A. and Canada Care and Handling Xii Using This GuideSystem Overview System Overview OverviewSystem Feature Summary System FeaturesFeature Description Expanding the Server as Needs Grow Configuration ConstraintsChassis Front Chassis Features and Controls System OverviewSystem Status LED Indicators Status LED Indicator DescriptionsDisk Drive Status LED Panel Indicators Status Description ResponseOpening the Front Doors System Status Abnormal ConditionsLED Amber Conditions System Overview Chassis Features and Controls Rear Chassis Features and Controls System I/O Board Location System Overview CPU Base Board and CPU Board Location System Overview Bios Features of the Board SetPage CPU Base Board Component Locations Memory ProcessorBus Master I/O Expansion Slots Real-Time Clock/CalendarVideo External Device ConnectorsScsi Controller Peripheral ControllerFans Peripheral DevicesUltra2 Wide SCSI-2 Hard Drive Bays Three hard drive cages10. Removable Media Drive Bays Removable Media Drive BaysSoftware Locks via the Bios Setup System PowerSetting Up Your System Selecting a Site Setting Up Your SystemMoving the System to the Site Unpacking the SystemMaking Connections Getting Familiar With the SystemMaking Connections Setting Up Your System Connecting the AC Power Cord Setting Up Your System Connecting the Power CordsPowering On Your System Setting Up Your System Powering On Your SystemPage Configuring Your System Configuring Your System Resource Configuration Utility RCUConfiguring Your System Using the RCU Resource Configuration Utility Main Menu Resource Configuration Utility MenuMenu Options Description RCU Command Line Parameters RCU Configuration SettingsRCU Configurations ISA Board Configuration ISA Board Definitions Your Configuration ISA Board ConfigurationsBios Setup Utility Using the Bios Setup UtilityMenu Use Exiting Bios Setup Bios Setup Configuration SettingsKey Function in Setup Menu Selection DescriptionBios Setup Configurations, Main Menu Bios Setup Configurations, Main and Advanced Menu Bios Setup Configurations, Advanced Menu CPU ReconfigurationPCI Devices Bios Setup Configurations, Security and Hardware Menu SCSISelect Utility Using the SCSISelect UtilityBus Device Channel Selected Scsi Channel Screen DescriptionSwitches between color and monochrome SCSISelect Configuration SettingsResets to host adapter defaults Exiting SCSISelectAdditional Options SCSISelect Setup ConfigurationsRAID Configurations Configuring the RAID ControllerNumber RAID Level Hard Drives Description Configured Array Striping with Parity RAID 5 Data is striped acrossConfiguring System Jumpers and Switches Configuring I/O Riser Board Function Select SwitchesBefore You Begin Function Select Switches and Dump Button Function Select SwitchesConfiguring CPU Base Board Function Select Switches Function Select Switch SettingsSwit Description Settings Function Configuring System I/O Board Switches and Jumpers Configuring Memory Board Function JumpersReserved 10. System I/O Board Switch and Jumper Configurations Setting Switches and Jumpers Updating the Bios Changing the Bios Setup Language Resetting the Cmos Nvram Clearing and Changing the Password Upgrading Your System Upgrading Your System Precautions Upgrading Your System Equipment Log Preparing Your System for UpgradeRemoving the Front Doors Installing the Front DoorsRemoving the Top Cover and Side Panels Mounting Screws for Top Cover and Side Panels Top Cover and Side Panels Removal Installing the Top Cover and Side PanelsModifying the System I/O Board Installing Video MemoryReplacing the Non-Volatile Memory Non-Volatile Memory Location Replacing the Real-time Clock BatteryLocation of the Real-Time Clock Battery DIMMs Installing DIMMsMemory Board Ejectors Removing DIMMs Processors Air Duct Attachment Installing a Processor Cartridge10. Removing the Retention Arm 12. Installing the Processor Removing a Processor Cartridge or Termination Board Option Boards Installation ConsiderationsUpgrading Your System Controller/Adapter Hardware Configurations Option Board Hardware ConfigurationsOption Board Irq Memory Address 14. Removing the Board Handle Installing an Option Board15. Removing the Expansion Slot Cover Removing an Option Board 16. Installing an Option BoardInstalling a Power Supply Power SupplyHot-Swapping a Power Supply Removing a Power SupplyRemovable Media Devices Bay a Removable Media Device BaysBay C Bay DInstalling a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive 19. Removing Blank Panel Tray Removable media drive Attaching side rails toConnect a power cable to the back of the drive see Figure Removing a 5 1/4-Inch Device or 3 1/2-Inch Diskette Drive 24. Installing Device CablesHard Disk Drives 25. Hard Disk Drive Cages Upgrading Your System Installing a Hard Drive26. Installing Hard Disk in Carrier Upgrading Your System 27. Installing Carrier in the System 28. Removing the Hard Disk Carrier Upgrading Your System Removing a Hard DriveHot-Swapping a Hard Drive Upgrading Your System Page Problem Solving Troubleshooting Checklists Resetting the SystemProblem Solving Initial System StartupRunning New Application Software After System Has Been Running Correctly Additional Troubleshooting Procedures Error CheckingTroubleshooting Guide Monitoring Post While Running Specific Problems and Corrective Actions Power LED Does Not LightSystem Cooling Fans Do Not Rotate No Characters Appear On Screen Characters are Distorted or Incorrect Floppy Disk Drive Activity LED Does Not LightHard Disk Drive Activity LED Does Not Light Error Messages Problems with Application SoftwareAlarm Indication during Post Code Error message Description Post Error Codes and MessagesPost Error Codes and Messages cont’d Alarm Indication during Operation Operational Error Codes and MessagesError Indication Description Operational Error Codes and Messages cont’d CPU Error MessagesStatus LED Disk Drive Status LED Panel Indicators System Cabling Static Precautions Before You BeginSystem Cabling System Cabling A-3 RAID ConfigurationFigure A-1. RAID Cable Configuration System Cabling MemoryTConfigurations Memory Dimm Configurations Table B-1. Memory Configurations Memory Configurations B-3Total Memory Bank #1 Bank #2 Bank #3 Bank #4 Page Glossary GlossaryProcess of loading the operating system into memory Disk Operating System See operating system See EMS Bytes. See also byte 048,576 bytes. See also byte Power-On-Self-Test An industry standard serial port. See also serial port Type of storage device using magnetic tape VGA Equipment Log CPU Equipment Log Page Index-1 IndexIndex-2 Index-3 Page Page 456-00005-000