Problems with Application Software
If you have problems with application software, perform the following.
Verify that the software is properly configured for the system. Refer to the software installation and operation documentation for instructions on setting up and using the software.
Verify a different copy of the software to see if the problem is with the copy you are using.
Make sure all cables are installed correctly.
Verify that the system I/O board jumpers are set correctly. See Chapter 3,
T“Configuring Your System,” for jumper settings.
If other software runs correctly on the system, contact your vendor about the failing software.
If the problem persists, contact the software vendor's customer service representative for assistance.
Error Messages
The server status is displayed in 16 digits of alphanumeric characters on the liquid crystal display (LCD) on the front of the server. Use this indication together with the status LED indications to solve problems that may occur while using your system.
Note: Record the indication of LCD before contacting your service representative. An alarm indication is useful when maintaining the server.
Alarm Indication during POST
Each time you turn on the system, POST runs automatically. During POST, the test that is being executed is displayed on the LCD. If the same code has been displayed for more than 5 minutes, an occurrence of fatal error is assumed. Record the code displayed on LCD, then contact your service representative.
When an alarm that restricts operation (such as degradation function) or that can be recovered by
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