IP Softphone | Nortel Networks NN43119-101 instruction

Nortel Communication Server 1000

IP Softphone 2050

User Guide

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Nortel Networks NN43119-101 manual IP Softphone

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents Managing IP Softphone 2050 calls Managing contacts from the CS 1000 DirectoryIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application Server IP Softphone 2050 Settings IP Softphone 2050 menu commandsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Configuring CS 1000 Directory user preferences Accessibility Interface113 131 Troubleshooting the IP Softphone 2050 Contents IP Softphone 2050 overview Features IP Softphone 2050 overview Components Settings windowCall Control window Local Directory window Expansion Module System tray icon and menuI2050.exe application Select File Settings Theme Select Accessibility Interface Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP Softphone Call Control Window-1100 series theme Call Control window Call Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functions Mute On or Mute Off IP Softphone 2050 components and functions Part 2 IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysSelect Hot Keys Removing a hot key System tray icon and menu Local Directory IP Softphone 2050 Directories Opening a Local Directory from the Call Control window CS 1000 DirectoryPersonal Directory On the menu, select View Local Directory Redial List Callers List Opening CS 1000 Directory features Application Server Administration Password Administration System requirements Installing and setting up the IP SoftphoneSupported operating systems Nortel USB Audio Kit Client Licensing Installing the IP Softphone Adding contacts to a Local Directory Managing contacts from the Local Directory Deleting contacts from the Local Directory Editing contacts in the Local DirectorySelect File Properties Select Edit Delete Finding contacts in the Local DirectorySelect Edit Find Contact Dialing from the Local Directory Filtering a Local DirectoryClick Find Now Select Add New Group Managing Groups in the Shortcut BarSelect Remove Group Select Rename Group Select Edit New Contact Using the Properties dialog boxSelect File Properties Click Properties Linking to external directories Properties Settings tabProperties General tab Properties Details tab Linking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directory Managing contacts from the Local Directory Adding contacts to the Personal Directory Managing contacts from the CS 1000 DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contacts Finding CS 1000 Directory contacts Deleting CS 1000 Directory contactsDialing from the Personal Directory Dialing from the Callers List Dialing from the Redial ListSelect Redial List Select Callers List Making telephone calls Managing IP Softphone 2050 callsSelect Keys Answer Incoming Call Notification Answering telephone calls Holding and retrieving telephone calls Using Record On Demand key Using Save key Support for Tapi applications Hanging up telephone calls Viewing active status Viewing active status Status Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion Module Working with Groups Using the Expansion ModuleSelect View Expansion Module. The EM window opens Select Add Group Select Remove Group IP Softphone 2050 Graphical External Application Server Configuring the Gxas pluginStarting the Gxas plugin Selecting a Gxas application Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Answering calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menu Customizing the Smart Functions menu Click Configure Smart FunctionsCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Entering a macro IP Softphone 2050 macrosClick New Macro Playing a macro Deleting a macroFrom the Call Control window, select Keys Macros Call Control window menu command IP Softphone 2050 menu commandsUsing the File menu Using the Keys menu Using the Edit menu Using the Help menu Using the View menu Using the Icon menu Using the Change menu Opening the Settings window IP Softphone 2050 Settings Using the Settings window Profiles Reset button Removing profiles Creating new profilesModifying profile names Click Modify Name Exporting profiles Selecting profiles Importing profiles Server Using Dhcp Restoring defaults Using IP addresses and DNS names License Servers Resetting the connection Theme Audio Macros Headset or handset device Sound DevicesHandsfree/Ringing/Paging Device MAC addresses Hardware ID Selecting MAC addresses Advanced Audio Echo CancellationMicrophone Automatic Gain Control Noise Reduction Notifications Listener IPSelect Use a specific port. The dimmed text box activates Select Play sound Text ReplacementsSelect the Show pop-up window in System Tray option button Lamp Sounds Key Type Accessibility InterfacePhone number dialog box Expansion Module Language Select Allow this application to record calls Personal Call RecordingSelect Launch the Personal Call Recorder application Setting external lamp controls Plantronics USB Bluetooth HeadsetUSB Headset Selecting the headset Headset Disconnect Manual OverrideActive Call Configuring Smart Functions Using the backlightMessage Waiting Priority About Control groups Accessibility InterfaceDisplay Navigating Control Groups and Menu Commands Accessibility Interface MenuLine and Feature Indicators Navigating Control groups Navigating Menu Commands Limitations of Accessibility Interface Using hot keys Click Services Configuring CS 1000 Directory user preferencesChoosing the language Enabling the Call Timer Configuring the date and timeConfiguring Call Log options Select Call Timer On New call indication Logging all/unanswered incoming callsSelect Incoming calls Select Incoming calls Select New call indication Preferred name match Name display format Area code setup Enabling Password Protection Using Password AdministrationSelect Change Protection mode Enable Pwd Protection Disable Pwd Protection Changing your personal passwordSelect New Password 112 Using the IP Softphone 2050 diagnostics IP Softphone 2050 DiagnosticsOverview Using the Diagnostics View menu Connectivity problems Troubleshooting IP SoftphoneSymptom Communication server is unreachable Potential causes DescriptionAction Connection is reinitializing Unable to obtain valid license Authorization failed Unable to connect to Gxas server Service denied Basic audio operation Audio problems Broken or choppy speech One-way audioAudio buffering Windows transition effects Select Start Control Panel Display Windows sound plays from the headsetClear Use transition effects for menus and tool tips Other applications Advanced audio problems due to network performance Reset conditions Headset not functioning USB Headset problemsSelect Properties Click Device Manager USB Headset Adapter features appear dimmed 126 Cannot hear audio through headset Tapi problemsSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved