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Nortel Networks NN43119-101 manual IP Softphone

Models: NN43119-101

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Nortel Communication Server 1000

IP Softphone 2050

User Guide

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Nortel Networks NN43119-101 manual IP Softphone

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents Managing IP Softphone 2050 calls Managing contacts from the CS 1000 DirectoryIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application ServerIP Softphone 2050 Settings IP Softphone 2050 menu commandsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macrosConfiguring CS 1000 Directory user preferences Accessibility Interface113 131 Troubleshooting the IP Softphone 2050Contents IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Components Settings windowCall Control window Local Directory windowExpansion Module System tray icon and menuI2050.exe application Select File Settings Theme Select Accessibility Interface Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP SoftphoneCall Control Window-1100 series theme Call Control windowCall Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 2IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysSelect Hot Keys Removing a hot key System tray icon and menuLocal Directory IP Softphone 2050 DirectoriesOpening a Local Directory from the Call Control window CS 1000 DirectoryPersonal Directory On the menu, select View Local DirectoryRedial List Callers ListOpening CS 1000 Directory features Application Server Administration Password AdministrationSystem requirements Installing and setting up the IP SoftphoneSupported operating systems Nortel USB Audio KitClient Licensing Installing the IP SoftphoneAdding contacts to a Local Directory Managing contacts from the Local DirectoryDeleting contacts from the Local Directory Editing contacts in the Local DirectorySelect File Properties Select Edit Delete Finding contacts in the Local DirectorySelect Edit Find Contact Dialing from the Local Directory Filtering a Local DirectoryClick Find Now Select Add New Group Managing Groups in the Shortcut BarSelect Remove Group Select Rename GroupSelect Edit New Contact Using the Properties dialog boxSelect File Properties Click Properties Linking to external directories Properties Settings tabProperties General tab Properties Details tabLinking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directoryManaging contacts from the Local Directory Adding contacts to the Personal Directory Managing contacts from the CS 1000 DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contactsFinding CS 1000 Directory contacts Deleting CS 1000 Directory contactsDialing from the Personal Directory Dialing from the Callers List Dialing from the Redial ListSelect Redial List Select Callers ListMaking telephone calls Managing IP Softphone 2050 callsSelect Keys Answer Incoming Call Notification Answering telephone callsHolding and retrieving telephone calls Using Record On Demand keyUsing Save key Support for Tapi applications Hanging up telephone callsViewing active status Viewing active statusStatus Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion ModuleWorking with Groups Using the Expansion ModuleSelect View Expansion Module. The EM window opens Select Add GroupSelect Remove Group IP Softphone 2050 Graphical External Application Server Configuring the Gxas pluginStarting the Gxas plugin Selecting a Gxas applicationUsing the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Answering calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menuCustomizing the Smart Functions menu Click Configure Smart FunctionsCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Entering a macro IP Softphone 2050 macrosClick New Macro Playing a macro Deleting a macroFrom the Call Control window, select Keys Macros Call Control window menu command IP Softphone 2050 menu commandsUsing the File menu Using the Keys menu Using the Edit menuUsing the Help menu Using the View menuUsing the Icon menu Using the Change menuOpening the Settings window IP Softphone 2050 SettingsUsing the Settings window Profiles Reset buttonRemoving profiles Creating new profilesModifying profile names Click Modify NameExporting profiles Selecting profilesImporting profiles Server Using DhcpRestoring defaults Using IP addresses and DNS namesLicense Servers Resetting the connectionTheme Audio MacrosHeadset or handset device Sound DevicesHandsfree/Ringing/Paging Device MAC addresses Hardware IDSelecting MAC addresses Advanced Audio Echo CancellationMicrophone Automatic Gain Control Noise ReductionNotifications Listener IPSelect Use a specific port. The dimmed text box activates Select Play sound Text ReplacementsSelect the Show pop-up window in System Tray option button Lamp Sounds Key Type Accessibility InterfacePhone number dialog box Expansion Module LanguageSelect Allow this application to record calls Personal Call RecordingSelect Launch the Personal Call Recorder application Setting external lamp controls Plantronics USB Bluetooth HeadsetUSB Headset Selecting the headsetHeadset Disconnect Manual OverrideActive Call Configuring Smart Functions Using the backlightMessage Waiting PriorityAbout Control groups Accessibility InterfaceDisplay Navigating Control Groups and Menu Commands Accessibility Interface MenuLine and Feature IndicatorsNavigating Control groups Navigating Menu CommandsLimitations of Accessibility Interface Using hot keysClick Services Configuring CS 1000 Directory user preferencesChoosing the language Enabling the Call Timer Configuring the date and timeConfiguring Call Log options Select Call Timer OnNew call indication Logging all/unanswered incoming callsSelect Incoming calls Select Incoming calls Select New call indication Preferred name matchName display format Area code setupEnabling Password Protection Using Password AdministrationSelect Change Protection mode Enable Pwd ProtectionDisable Pwd Protection Changing your personal passwordSelect New Password 112 Using the IP Softphone 2050 diagnostics IP Softphone 2050 DiagnosticsOverview Using the Diagnostics View menu Connectivity problems Troubleshooting IP SoftphoneSymptom Communication server is unreachablePotential causes DescriptionAction Connection is reinitializing Unable to obtain valid licenseAuthorization failed Unable to connect to Gxas server Service deniedBasic audio operation Audio problemsBroken or choppy speech One-way audioAudio buffering Windows transition effectsSelect Start Control Panel Display Windows sound plays from the headsetClear Use transition effects for menus and tool tips Other applicationsAdvanced audio problems due to network performance Reset conditionsHeadset not functioning USB Headset problemsSelect Properties Click Device Manager USB Headset Adapter features appear dimmed126 Cannot hear audio through headset Tapi problemsSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved