112 | Nortel Networks NN43119-101 specification

Configuring CS 1000 Directory user preferences

Note: If you click Sel, your password changes.

If you make three consecutive incorrect password attempts within an hour, the application locks you out of all password-protected features for one hour. “Locked access” displays on your telephone.

The application also locks you out of Virtual Office (if enabled). If you fail to access Virtual Office due to incorrect password attempts, then the application also locks your access to other password-protected features.

If you forget your password or the system locks you out, then your system administrator can reset and unlock your access at any time.

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Nortel Networks NN43119-101 manual 112

Contents

IP Softphone Page GNU General Public License PreamblePage Page Page No Warranty MAD Revision history Revision history Contents Managing contacts from the CS 1000 Directory Managing IP Softphone 2050 callsIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application Server IP Softphone 2050 menu commands IP Softphone 2050 SettingsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Configuring CS 1000 Directory user preferences Accessibility Interface113 Troubleshooting the IP Softphone 2050 131 Contents Features IP Softphone 2050 overview IP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory window Expansion Module System tray icon and menuI2050.exe application Accessibility Interface Select File Settings Theme Select Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP Softphone Call Control window Call Control Window-1100 series theme Call Control Window-Compact theme silver Call Control window elements and functions IP Softphone 2050 components and functions Part 1 IP Softphone 2050 components and functions Part 2 Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysSelect Hot Keys System tray icon and menu Removing a hot key IP Softphone 2050 Directories Local Directory CS 1000 Directory Opening a Local Directory from the Call Control windowPersonal Directory On the menu, select View Local Directory Callers List Redial List Opening CS 1000 Directory features Password Administration Application Server Administration Installing and setting up the IP Softphone System requirementsSupported operating systems Nortel USB Audio Kit Installing the IP Softphone Client Licensing Managing contacts from the Local Directory Adding contacts to a Local Directory Deleting contacts from the Local Directory Editing contacts in the Local DirectorySelect File Properties Select Edit Delete Finding contacts in the Local DirectorySelect Edit Find Contact Dialing from the Local Directory Filtering a Local DirectoryClick Find Now Managing Groups in the Shortcut Bar Select Add New GroupSelect Remove Group Select Rename Group Select Edit New Contact Using the Properties dialog boxSelect File Properties Click Properties Properties Settings tab Linking to external directoriesProperties General tab Properties Details tab Linking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local Directory Managing contacts from the Local Directory Adding contacts to the Personal Directory Managing contacts from the CS 1000 DirectorySelect Personal Directory Add. a text editor starts Editing CS 1000 Directory contacts Making temporary edits to contacts Finding CS 1000 Directory contacts Deleting CS 1000 Directory contactsDialing from the Personal Directory Dialing from the Redial List Dialing from the Callers ListSelect Redial List Select Callers List Making telephone calls Managing IP Softphone 2050 callsSelect Keys Answer Answering telephone calls Incoming Call Notification Using Record On Demand key Holding and retrieving telephone calls Using Save key Hanging up telephone calls Support for Tapi applications Viewing active status Viewing active status Status Description On Hold Call is on hold IP Softphone 2050 Expansion Module Shows the Expansion Module window Using the Expansion Module Working with GroupsSelect View Expansion Module. The EM window opens Select Add Group Select Remove Group Configuring the Gxas plugin IP Softphone 2050 Graphical External Application ServerStarting the Gxas plugin Selecting a Gxas application Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Answering calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterHanging up calls with the USB Headset Adapter Using the Smart Functions menu Muting a call Customizing the Smart Functions menu Click Configure Smart FunctionsCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Entering a macro IP Softphone 2050 macrosClick New Macro Playing a macro Deleting a macroFrom the Call Control window, select Keys Macros Call Control window menu command IP Softphone 2050 menu commandsUsing the File menu Using the Edit menu Using the Keys menu Using the View menu Using the Help menu Using the Change menu Using the Icon menu IP Softphone 2050 Settings Opening the Settings window Using the Settings window Reset button Profiles Creating new profiles Removing profilesModifying profile names Click Modify Name Selecting profiles Exporting profiles Importing profiles Using Dhcp Server Using IP addresses and DNS names Restoring defaults Resetting the connection License Servers Theme Macros Audio Headset or handset device Sound DevicesHandsfree/Ringing/Paging Device Hardware ID MAC addresses Selecting MAC addresses Echo Cancellation Advanced AudioMicrophone Automatic Gain Control Noise Reduction Notifications Listener IPSelect Use a specific port. The dimmed text box activates Select Play sound Text ReplacementsSelect the Show pop-up window in System Tray option button Lamp Sounds Key Type Accessibility InterfacePhone number dialog box Language Expansion Module Select Allow this application to record calls Personal Call RecordingSelect Launch the Personal Call Recorder application Plantronics USB Bluetooth Headset Setting external lamp controlsUSB Headset Selecting the headset Headset Disconnect Manual OverrideActive Call Using the backlight Configuring Smart FunctionsMessage Waiting Priority About Control groups Accessibility InterfaceDisplay Accessibility Interface Menu Navigating Control Groups and Menu CommandsLine and Feature Indicators Navigating Menu Commands Navigating Control groups Using hot keys Limitations of Accessibility Interface Click Services Configuring CS 1000 Directory user preferencesChoosing the language Configuring the date and time Enabling the Call TimerConfiguring Call Log options Select Call Timer On New call indication Logging all/unanswered incoming callsSelect Incoming calls Preferred name match Select Incoming calls Select New call indication Area code setup Name display format Using Password Administration Enabling Password ProtectionSelect Change Protection mode Enable Pwd Protection Disable Pwd Protection Changing your personal passwordSelect New Password 112 Using the IP Softphone 2050 diagnostics IP Softphone 2050 DiagnosticsOverview Using the Diagnostics View menu Troubleshooting IP Softphone Connectivity problemsSymptom Communication server is unreachable Potential causes DescriptionAction Unable to obtain valid license Connection is reinitializing Authorization failed Service denied Unable to connect to Gxas server Audio problems Basic audio operation One-way audio Broken or choppy speechAudio buffering Windows transition effects Windows sound plays from the headset Select Start Control Panel DisplayClear Use transition effects for menus and tool tips Other applications Reset conditions Advanced audio problems due to network performance Headset not functioning USB Headset problemsSelect Properties USB Headset Adapter features appear dimmed Click Device Manager 126 Cannot hear audio through headset Tapi problemsSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved