Tapi problems | Nortel Networks NN43119-101 specification

Troubleshooting the IP Softphone 2050

If you suspect faulty enumeration, do the following:

1.Unplug the USB cable from the USB Headset Adapter.

2.Wait one minute.

3.Plug the USB cable into the USB Headset Adapter. This forces the USB Headset Adapter to re-enumerate.

Cannot hear audio through headset

Ensure that your headset manufacturer matches that of the USB adapter.

Check all jacks and plugs for a loose connection.

Sound still comes out of my computer speakers

Description:

The IP Softphone 2050 configuration does not direct all call audio to the headset.

Action:

To direct all call audio to your headset, select USB Audio Device as both headset microphone and headset speaker in the Sound Devices dialog box (see “Sound Devices” on page 87).

TAPI problems

As the TAPI feature is intended for use with third-party applications, most errors related to TAPI are resolved by consulting the documentation for the application that is generating the errors.

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Nortel Networks NN43119-101 manual Tapi problems, Cannot hear audio through headset

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents IP Softphone 2050 Graphical External Application Server Managing contacts from the CS 1000 DirectoryManaging IP Softphone 2050 calls IP Softphone 2050 Expansion Module IP Softphone 2050 macros IP Softphone 2050 menu commandsIP Softphone 2050 Settings IP Softphone 2050 USB Headset Adapter Configuring CS 1000 Directory user preferences Accessibility Interface113 131 Troubleshooting the IP Softphone 2050 Contents IP Softphone 2050 overview Features IP Softphone 2050 overview Local Directory window Settings windowComponents Call Control window Expansion Module System tray icon and menuI2050.exe application Select Nortel IP Softphone 2050 IP Softphone Accessibility InterfaceSelect File Settings Theme Select Accessibility Interface IP Softphone Call Control window Call Control Window-1100 series theme Call Control window Call Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functions Mute On or Mute Off IP Softphone 2050 components and functions Part 2 IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysSelect Hot Keys Removing a hot key System tray icon and menu Local Directory IP Softphone 2050 Directories On the menu, select View Local Directory CS 1000 DirectoryOpening a Local Directory from the Call Control window Personal Directory Redial List Callers List Opening CS 1000 Directory features Application Server Administration Password Administration Nortel USB Audio Kit Installing and setting up the IP SoftphoneSystem requirements Supported operating systems Client Licensing Installing the IP Softphone Adding contacts to a Local Directory Managing contacts from the Local Directory Deleting contacts from the Local Directory Editing contacts in the Local DirectorySelect File Properties Select Edit Delete Finding contacts in the Local DirectorySelect Edit Find Contact Dialing from the Local Directory Filtering a Local DirectoryClick Find Now Select Rename Group Managing Groups in the Shortcut BarSelect Add New Group Select Remove Group Select Edit New Contact Using the Properties dialog boxSelect File Properties Click Properties Properties Details tab Properties Settings tabLinking to external directories Properties General tab Linking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directory Managing contacts from the Local Directory Adding contacts to the Personal Directory Managing contacts from the CS 1000 DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contacts Finding CS 1000 Directory contacts Deleting CS 1000 Directory contactsDialing from the Personal Directory Select Callers List Dialing from the Redial ListDialing from the Callers List Select Redial List Making telephone calls Managing IP Softphone 2050 callsSelect Keys Answer Incoming Call Notification Answering telephone calls Holding and retrieving telephone calls Using Record On Demand key Using Save key Support for Tapi applications Hanging up telephone calls Viewing active status Viewing active status Status Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion Module Select Add Group Using the Expansion ModuleWorking with Groups Select View Expansion Module. The EM window opens Select Remove Group Selecting a Gxas application Configuring the Gxas pluginIP Softphone 2050 Graphical External Application Server Starting the Gxas plugin Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Answering calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menu Customizing the Smart Functions menu Click Configure Smart FunctionsCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Entering a macro IP Softphone 2050 macrosClick New Macro Playing a macro Deleting a macroFrom the Call Control window, select Keys Macros Call Control window menu command IP Softphone 2050 menu commandsUsing the File menu Using the Keys menu Using the Edit menu Using the Help menu Using the View menu Using the Icon menu Using the Change menu Opening the Settings window IP Softphone 2050 Settings Using the Settings window Profiles Reset button Click Modify Name Creating new profilesRemoving profiles Modifying profile names Exporting profiles Selecting profiles Importing profiles Server Using Dhcp Restoring defaults Using IP addresses and DNS names License Servers Resetting the connection Theme Audio Macros Headset or handset device Sound DevicesHandsfree/Ringing/Paging Device MAC addresses Hardware ID Selecting MAC addresses Noise Reduction Echo CancellationAdvanced Audio Microphone Automatic Gain Control Notifications Listener IPSelect Use a specific port. The dimmed text box activates Select Play sound Text ReplacementsSelect the Show pop-up window in System Tray option button Lamp Sounds Key Type Accessibility InterfacePhone number dialog box Expansion Module Language Select Allow this application to record calls Personal Call RecordingSelect Launch the Personal Call Recorder application Selecting the headset Plantronics USB Bluetooth HeadsetSetting external lamp controls USB Headset Headset Disconnect Manual OverrideActive Call Priority Using the backlightConfiguring Smart Functions Message Waiting About Control groups Accessibility InterfaceDisplay Indicators Accessibility Interface MenuNavigating Control Groups and Menu Commands Line and Feature Navigating Control groups Navigating Menu Commands Limitations of Accessibility Interface Using hot keys Click Services Configuring CS 1000 Directory user preferencesChoosing the language Select Call Timer On Configuring the date and timeEnabling the Call Timer Configuring Call Log options New call indication Logging all/unanswered incoming callsSelect Incoming calls Select Incoming calls Select New call indication Preferred name match Name display format Area code setup Enable Pwd Protection Using Password AdministrationEnabling Password Protection Select Change Protection mode Disable Pwd Protection Changing your personal passwordSelect New Password 112 Using the IP Softphone 2050 diagnostics IP Softphone 2050 DiagnosticsOverview Using the Diagnostics View menu Communication server is unreachable Troubleshooting IP SoftphoneConnectivity problems Symptom Potential causes DescriptionAction Connection is reinitializing Unable to obtain valid license Authorization failed Unable to connect to Gxas server Service denied Basic audio operation Audio problems Windows transition effects One-way audioBroken or choppy speech Audio buffering Other applications Windows sound plays from the headsetSelect Start Control Panel Display Clear Use transition effects for menus and tool tips Advanced audio problems due to network performance Reset conditions Headset not functioning USB Headset problemsSelect Properties Click Device Manager USB Headset Adapter features appear dimmed 126 Cannot hear audio through headset Tapi problemsSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. 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