Manuals / Nortel Networks / Communications / IP Phone

Nortel Networks NN43119-101 manual Audio problems, Basic audio operation

Models: NN43119-101

1 136

Download 136 pages 43.5 Kb

Page 120

Troubleshooting the IP Softphone 2050

The following message appears:”Service Denied. Reason XXXX “.

Description:

You are not authorized to use the communication server.

Potential causes:

•Invalid HardwareID in the Hardware ID dialog box (see “Hardware ID” on page 88)

•Invalid communication server configuration

Action:

•Ensure that your communication server programming is correct.

•Contact your system administrator.

Audio problems

This following sections describe Audio problems:

•“Basic audio operation” on page 120

•“One-way audio” on page 121

•“Broken or choppy speech” on page 121

•“Windows sound plays from the headset” on page 122

•“Advanced audio problems due to network performance” on page 123

Basic audio operation

To verify the physical connection of the USB adapter and headset, as well as proper Windows audio configuration:

1.Record an audio message.

2.Play the message back using the USB headset.

120

Image 120

Nortel Networks NN43119-101 manual Audio problems, Basic audio operation

Contents

IP Softphone Page GNU General Public License PreamblePage Page Page No Warranty MAD Revision history Revision history Contents Managing contacts from the CS 1000 Directory Managing IP Softphone 2050 callsIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application ServerIP Softphone 2050 menu commands IP Softphone 2050 SettingsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macrosAccessibility Interface Configuring CS 1000 Directory user preferences113 Troubleshooting the IP Softphone 2050 131Contents Features IP Softphone 2050 overviewIP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory windowSystem tray icon and menu Expansion ModuleI2050.exe application Accessibility Interface Select File Settings Theme Select Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP SoftphoneCall Control window Call Control Window-1100 series themeCall Control Window-Compact theme silver Call Control window elements and functions IP Softphone 2050 components and functions Part 1IP Softphone 2050 components and functions Part 2 Mute On or Mute OffIP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keySelect Hot Keys System tray icon and menu Removing a hot keyIP Softphone 2050 Directories Local DirectoryCS 1000 Directory Opening a Local Directory from the Call Control windowPersonal Directory On the menu, select View Local DirectoryCallers List Redial ListOpening CS 1000 Directory features Password Administration Application Server AdministrationInstalling and setting up the IP Softphone System requirementsSupported operating systems Nortel USB Audio KitInstalling the IP Softphone Client LicensingManaging contacts from the Local Directory Adding contacts to a Local DirectoryEditing contacts in the Local Directory Deleting contacts from the Local DirectorySelect File Properties Finding contacts in the Local Directory Select Edit DeleteSelect Edit Find Contact Filtering a Local Directory Dialing from the Local DirectoryClick Find Now Managing Groups in the Shortcut Bar Select Add New GroupSelect Remove Group Select Rename GroupUsing the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Properties Settings tab Linking to external directoriesProperties General tab Properties Details tabLinking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local DirectoryManaging contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Editing CS 1000 Directory contacts Making temporary edits to contactsDeleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Dialing from the Redial List Dialing from the Callers ListSelect Redial List Select Callers ListManaging IP Softphone 2050 calls Making telephone callsSelect Keys Answer Answering telephone calls Incoming Call NotificationUsing Record On Demand key Holding and retrieving telephone callsUsing Save key Hanging up telephone calls Support for Tapi applicationsViewing active status Viewing active statusStatus Description On Hold Call is on hold IP Softphone 2050 Expansion Module Shows the Expansion Module windowUsing the Expansion Module Working with GroupsSelect View Expansion Module. The EM window opens Select Add GroupSelect Remove Group Configuring the Gxas plugin IP Softphone 2050 Graphical External Application ServerStarting the Gxas plugin Selecting a Gxas applicationUsing the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Using the Smart Functions menu Muting a callClick Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Entering a macroClick New Macro Deleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Edit menu Using the Keys menuUsing the View menu Using the Help menuUsing the Change menu Using the Icon menuIP Softphone 2050 Settings Opening the Settings windowUsing the Settings window Reset button ProfilesCreating new profiles Removing profilesModifying profile names Click Modify NameSelecting profiles Exporting profilesImporting profiles Using Dhcp ServerUsing IP addresses and DNS names Restoring defaultsResetting the connection License ServersTheme Macros AudioSound Devices Headset or handset deviceHandsfree/Ringing/Paging Device Hardware ID MAC addressesSelecting MAC addresses Echo Cancellation Advanced AudioMicrophone Automatic Gain Control Noise ReductionListener IP NotificationsSelect Use a specific port. The dimmed text box activates Text Replacements Select Play soundSelect the Show pop-up window in System Tray option button Lamp Sounds Accessibility Interface Key TypePhone number dialog box Language Expansion ModulePersonal Call Recording Select Allow this application to record callsSelect Launch the Personal Call Recorder application Plantronics USB Bluetooth Headset Setting external lamp controlsUSB Headset Selecting the headsetManual Override Headset DisconnectActive Call Using the backlight Configuring Smart FunctionsMessage Waiting PriorityAbout Accessibility Interface Control groupsDisplay Accessibility Interface Menu Navigating Control Groups and Menu CommandsLine and Feature IndicatorsNavigating Menu Commands Navigating Control groupsUsing hot keys Limitations of Accessibility InterfaceConfiguring CS 1000 Directory user preferences Click ServicesChoosing the language Configuring the date and time Enabling the Call TimerConfiguring Call Log options Select Call Timer OnLogging all/unanswered incoming calls New call indicationSelect Incoming calls Preferred name match Select Incoming calls Select New call indicationArea code setup Name display formatUsing Password Administration Enabling Password ProtectionSelect Change Protection mode Enable Pwd ProtectionChanging your personal password Disable Pwd ProtectionSelect New Password 112 IP Softphone 2050 Diagnostics Using the IP Softphone 2050 diagnosticsOverview Using the Diagnostics View menu Troubleshooting IP Softphone Connectivity problemsSymptom Communication server is unreachableDescription Potential causesAction Unable to obtain valid license Connection is reinitializingAuthorization failed Service denied Unable to connect to Gxas serverAudio problems Basic audio operationOne-way audio Broken or choppy speechAudio buffering Windows transition effectsWindows sound plays from the headset Select Start Control Panel DisplayClear Use transition effects for menus and tool tips Other applicationsReset conditions Advanced audio problems due to network performanceUSB Headset problems Headset not functioningSelect Properties USB Headset Adapter features appear dimmed Click Device Manager126 Tapi problems Cannot hear audio through headsetSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved