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Nortel Networks NN43119-101 manual Troubleshooting the IP Softphone 130

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Troubleshooting the IP Softphone 2050

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Nortel Networks NN43119-101 manual Troubleshooting the IP Softphone 130

Contents

IP Softphone Page GNU General Public License PreamblePage Page Page No Warranty MAD Revision history Revision history Contents IP Softphone 2050 Expansion Module Managing contacts from the CS 1000 DirectoryManaging IP Softphone 2050 calls IP Softphone 2050 Graphical External Application ServerIP Softphone 2050 USB Headset Adapter IP Softphone 2050 menu commandsIP Softphone 2050 Settings IP Softphone 2050 macrosConfiguring CS 1000 Directory user preferences Accessibility Interface113 Troubleshooting the IP Softphone 2050 131Contents Features IP Softphone 2050 overviewIP Softphone 2050 overview Call Control window Settings windowComponents Local Directory windowExpansion Module System tray icon and menuI2050.exe application IP Softphone Call Control window Accessibility InterfaceSelect File Settings Theme Select Accessibility Interface Select Nortel IP Softphone 2050 IP SoftphoneCall Control window Call Control Window-1100 series themeCall Control Window-Compact theme silver Call Control window elements and functions IP Softphone 2050 components and functions Part 1IP Softphone 2050 components and functions Part 2 Mute On or Mute OffIP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysSelect Hot Keys System tray icon and menu Removing a hot keyIP Softphone 2050 Directories Local DirectoryPersonal Directory CS 1000 DirectoryOpening a Local Directory from the Call Control window On the menu, select View Local DirectoryCallers List Redial ListOpening CS 1000 Directory features Password Administration Application Server AdministrationSupported operating systems Installing and setting up the IP SoftphoneSystem requirements Nortel USB Audio KitInstalling the IP Softphone Client LicensingManaging contacts from the Local Directory Adding contacts to a Local DirectoryDeleting contacts from the Local Directory Editing contacts in the Local DirectorySelect File Properties Select Edit Delete Finding contacts in the Local DirectorySelect Edit Find Contact Dialing from the Local Directory Filtering a Local DirectoryClick Find Now Select Remove Group Managing Groups in the Shortcut BarSelect Add New Group Select Rename GroupSelect Edit New Contact Using the Properties dialog boxSelect File Properties Click Properties Properties General tab Properties Settings tabLinking to external directories Properties Details tabLinking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local DirectoryManaging contacts from the Local Directory Adding contacts to the Personal Directory Managing contacts from the CS 1000 DirectorySelect Personal Directory Add. a text editor starts Editing CS 1000 Directory contacts Making temporary edits to contactsFinding CS 1000 Directory contacts Deleting CS 1000 Directory contactsDialing from the Personal Directory Select Redial List Dialing from the Redial ListDialing from the Callers List Select Callers ListMaking telephone calls Managing IP Softphone 2050 callsSelect Keys Answer Answering telephone calls Incoming Call NotificationUsing Record On Demand key Holding and retrieving telephone callsUsing Save key Hanging up telephone calls Support for Tapi applicationsViewing active status Viewing active statusStatus Description On Hold Call is on hold IP Softphone 2050 Expansion Module Shows the Expansion Module windowSelect View Expansion Module. The EM window opens Using the Expansion ModuleWorking with Groups Select Add GroupSelect Remove Group Starting the Gxas plugin Configuring the Gxas pluginIP Softphone 2050 Graphical External Application Server Selecting a Gxas applicationUsing the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Answering calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterHanging up calls with the USB Headset Adapter Using the Smart Functions menu Muting a callCustomizing the Smart Functions menu Click Configure Smart FunctionsCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Entering a macro IP Softphone 2050 macrosClick New Macro Playing a macro Deleting a macroFrom the Call Control window, select Keys Macros Call Control window menu command IP Softphone 2050 menu commandsUsing the File menu Using the Edit menu Using the Keys menuUsing the View menu Using the Help menuUsing the Change menu Using the Icon menuIP Softphone 2050 Settings Opening the Settings windowUsing the Settings window Reset button ProfilesModifying profile names Creating new profilesRemoving profiles Click Modify NameSelecting profiles Exporting profilesImporting profiles Using Dhcp ServerUsing IP addresses and DNS names Restoring defaultsResetting the connection License ServersTheme Macros AudioHeadset or handset device Sound DevicesHandsfree/Ringing/Paging Device Hardware ID MAC addressesSelecting MAC addresses Microphone Automatic Gain Control Echo CancellationAdvanced Audio Noise ReductionNotifications Listener IPSelect Use a specific port. The dimmed text box activates Select Play sound Text ReplacementsSelect the Show pop-up window in System Tray option button Lamp Sounds Key Type Accessibility InterfacePhone number dialog box Language Expansion ModuleSelect Allow this application to record calls Personal Call RecordingSelect Launch the Personal Call Recorder application USB Headset Plantronics USB Bluetooth HeadsetSetting external lamp controls Selecting the headsetHeadset Disconnect Manual OverrideActive Call Message Waiting Using the backlightConfiguring Smart Functions PriorityAbout Control groups Accessibility InterfaceDisplay Line and Feature Accessibility Interface MenuNavigating Control Groups and Menu Commands IndicatorsNavigating Menu Commands Navigating Control groupsUsing hot keys Limitations of Accessibility InterfaceClick Services Configuring CS 1000 Directory user preferencesChoosing the language Configuring Call Log options Configuring the date and timeEnabling the Call Timer Select Call Timer OnNew call indication Logging all/unanswered incoming callsSelect Incoming calls Preferred name match Select Incoming calls Select New call indicationArea code setup Name display formatSelect Change Protection mode Using Password AdministrationEnabling Password Protection Enable Pwd ProtectionDisable Pwd Protection Changing your personal passwordSelect New Password 112 Using the IP Softphone 2050 diagnostics IP Softphone 2050 DiagnosticsOverview Using the Diagnostics View menu Symptom Troubleshooting IP SoftphoneConnectivity problems Communication server is unreachablePotential causes DescriptionAction Unable to obtain valid license Connection is reinitializingAuthorization failed Service denied Unable to connect to Gxas serverAudio problems Basic audio operationAudio buffering One-way audioBroken or choppy speech Windows transition effectsClear Use transition effects for menus and tool tips Windows sound plays from the headsetSelect Start Control Panel Display Other applicationsReset conditions Advanced audio problems due to network performanceHeadset not functioning USB Headset problemsSelect Properties USB Headset Adapter features appear dimmed Click Device Manager126 Cannot hear audio through headset Tapi problemsSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved