Installing the IP Softphone | Nortel Networks NN43119-101 manual

Installing and setting up the IP Softphone 2050

The Nortel USB Audio Kit includes:

•USB Headset Adapter (desktop or mobile)

•Installation Guide (English and French only)

•USB cord

Some kits also include a headset.

The Algo Analog Terminal Adapter (ATA) is a USB adapter that lets you use analog terminals instead of headsets. With an Algo ATA users can, for example, use a cordless handset with their IP Softphone 2050.

Note: The IP Softphone 2050 is compatible with the Algo ATA. For support, see www.algosolutions.com.

Installing the IP Softphone 2050

For information about installing the IP Softphone 2050, see IP Phones Fundamentals (NN43001-368) or consult your system administrator.

Client Licensing

All new and upgrade installations of the IP Softphone 2050 software require a valid license for product activation.

Note: There is a 30-day evaluation period during which you can use the software without a license. Once the 30-day evaluation period has expired, the software will no longer work until a valid license code is obtained.

Consult your system administrator for details.

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Nortel Networks NN43119-101 manual Installing the IP Softphone, Client Licensing

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents IP Softphone 2050 Graphical External Application Server Managing contacts from the CS 1000 DirectoryManaging IP Softphone 2050 calls IP Softphone 2050 Expansion Module IP Softphone 2050 macros IP Softphone 2050 menu commandsIP Softphone 2050 Settings IP Softphone 2050 USB Headset Adapter 113 Accessibility InterfaceConfiguring CS 1000 Directory user preferences 131 Troubleshooting the IP Softphone 2050 Contents IP Softphone 2050 overview Features IP Softphone 2050 overview Local Directory window Settings windowComponents Call Control window I2050.exe application System tray icon and menuExpansion Module Select Nortel IP Softphone 2050 IP Softphone Accessibility InterfaceSelect File Settings Theme Select Accessibility Interface IP Softphone Call Control window Call Control Window-1100 series theme Call Control window Call Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functions Mute On or Mute Off IP Softphone 2050 components and functions Part 2 IP Softphone 2050 components and functions Part 3 Select Hot Keys Hot keysAdding a hot key Removing a hot key System tray icon and menu Local Directory IP Softphone 2050 Directories On the menu, select View Local Directory CS 1000 DirectoryOpening a Local Directory from the Call Control window Personal Directory Redial List Callers List Opening CS 1000 Directory features Application Server Administration Password Administration Nortel USB Audio Kit Installing and setting up the IP SoftphoneSystem requirements Supported operating systems Client Licensing Installing the IP Softphone Adding contacts to a Local Directory Managing contacts from the Local Directory Select File Properties Editing contacts in the Local DirectoryDeleting contacts from the Local Directory Select Edit Find Contact Finding contacts in the Local DirectorySelect Edit Delete Click Find Now Filtering a Local DirectoryDialing from the Local Directory Select Rename Group Managing Groups in the Shortcut BarSelect Add New Group Select Remove Group Select File Properties Click Properties Using the Properties dialog boxSelect Edit New Contact Properties Details tab Properties Settings tabLinking to external directories Properties General tab Linking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directory Managing contacts from the Local Directory Select Personal Directory Add. a text editor starts Managing contacts from the CS 1000 DirectoryAdding contacts to the Personal Directory Making temporary edits to contacts Editing CS 1000 Directory contacts Dialing from the Personal Directory Deleting CS 1000 Directory contactsFinding CS 1000 Directory contacts Select Callers List Dialing from the Redial ListDialing from the Callers List Select Redial List Select Keys Answer Managing IP Softphone 2050 callsMaking telephone calls Incoming Call Notification Answering telephone calls Holding and retrieving telephone calls Using Record On Demand key Using Save key Support for Tapi applications Hanging up telephone calls Viewing active status Viewing active status Status Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion Module Select Add Group Using the Expansion ModuleWorking with Groups Select View Expansion Module. The EM window opens Select Remove Group Selecting a Gxas application Configuring the Gxas pluginIP Softphone 2050 Graphical External Application Server Starting the Gxas plugin Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Hanging up calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterAnswering calls with the USB Headset Adapter Muting a call Using the Smart Functions menu Custom Functions for Smart Functions menu Click Configure Smart FunctionsCustomizing the Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Click New Macro IP Softphone 2050 macrosEntering a macro From the Call Control window, select Keys Macros Deleting a macroPlaying a macro Using the File menu IP Softphone 2050 menu commandsCall Control window menu command Using the Keys menu Using the Edit menu Using the Help menu Using the View menu Using the Icon menu Using the Change menu Opening the Settings window IP Softphone 2050 Settings Using the Settings window Profiles Reset button Click Modify Name Creating new profilesRemoving profiles Modifying profile names Exporting profiles Selecting profiles Importing profiles Server Using Dhcp Restoring defaults Using IP addresses and DNS names License Servers Resetting the connection Theme Audio Macros Handsfree/Ringing/Paging Device Sound DevicesHeadset or handset device MAC addresses Hardware ID Selecting MAC addresses Noise Reduction Echo CancellationAdvanced Audio Microphone Automatic Gain Control Select Use a specific port. The dimmed text box activates Listener IPNotifications Select the Show pop-up window in System Tray option button Text ReplacementsSelect Play sound Lamp Sounds Phone number dialog box Accessibility InterfaceKey Type Expansion Module Language Select Launch the Personal Call Recorder application Personal Call RecordingSelect Allow this application to record calls Selecting the headset Plantronics USB Bluetooth HeadsetSetting external lamp controls USB Headset Active Call Manual OverrideHeadset Disconnect Priority Using the backlightConfiguring Smart Functions Message Waiting About Display Accessibility InterfaceControl groups Indicators Accessibility Interface MenuNavigating Control Groups and Menu Commands Line and Feature Navigating Control groups Navigating Menu Commands Limitations of Accessibility Interface Using hot keys Choosing the language Configuring CS 1000 Directory user preferencesClick Services Select Call Timer On Configuring the date and timeEnabling the Call Timer Configuring Call Log options Select Incoming calls Logging all/unanswered incoming callsNew call indication Select Incoming calls Select New call indication Preferred name match Name display format Area code setup Enable Pwd Protection Using Password AdministrationEnabling Password Protection Select Change Protection mode Select New Password Changing your personal passwordDisable Pwd Protection 112 Overview IP Softphone 2050 DiagnosticsUsing the IP Softphone 2050 diagnostics Using the Diagnostics View menu Communication server is unreachable Troubleshooting IP SoftphoneConnectivity problems Symptom Action DescriptionPotential causes Connection is reinitializing Unable to obtain valid license Authorization failed Unable to connect to Gxas server Service denied Basic audio operation Audio problems Windows transition effects One-way audioBroken or choppy speech Audio buffering Other applications Windows sound plays from the headsetSelect Start Control Panel Display Clear Use transition effects for menus and tool tips Advanced audio problems due to network performance Reset conditions Select Properties USB Headset problemsHeadset not functioning Click Device Manager USB Headset Adapter features appear dimmed 126 Sound still comes out of my computer speakers Tapi problemsCannot hear audio through headset Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved